Customer reviews of HT26

8,8 /10

Based on 6 796 published reviews

5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 07/02/2023 à 08h39 following a purchase from 29/01/2023

Fast delivery to Germany. Satisfied

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Acheteur Vérifié

Published on 05/02/2023 à 20h40 following a purchase from 28/01/2023

Not satisfied with the product does not rebuild the hair cement which is a fundamental element.

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Acheteur Vérifié

Published on 03/02/2023 à 20h24 following a purchase from 26/01/2023

I am satisfied with my products delivery also very fast. But your story about the gift is just bluff just the massage oil which was true as a gift, the shower gel I didn't see yet you mentioned it among the gifts

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Acheteur Vérifié

Published on 03/02/2023 à 10h49 following a purchase from 26/01/2023

This is the first time I use the product I ordered it and within 48 hours I received the products. And I hope to solve my facial problem ... for now not bad I will wait a month to see the results. I took a set of scrub lotion and face cream

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Acheteur Vérifié

Published on 02/02/2023 à 17h23 following a purchase from 14/01/2023

I would have liked the body range for babies to really boost my daughter's fair complexion

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Acheteur Vérifié

Published on 31/01/2023 à 00h16 following a purchase from 19/01/2023

Satisfied Thank you ht26 however there are no different foundation colors indicated it's not specified for example I am Sarah mocha

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Acheteur Vérifié

Published on 27/01/2023 à 11h02 following a purchase from 18/01/2023

I wouldn't know what to say, especially since my order was very late now they are holding me because I am being asked to pay £66.90 to recover it which I really do not understand because I paid delivery fees to my home
AND the official HT26 site does not say that we have to pay extra fees
If you can do something so that I get my order, I would need you to refund me as soon as possible thank you.

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Acheteur Vérifié

Published on 22/01/2023 à 13h37 following a purchase from 15/01/2023

Satisfied customer fast delivery

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Acheteur Vérifié

Published on 21/01/2023 à 18h22 following a purchase from 13/01/2023

Order still not received at the validation of my order it was 24 hours for express delivery more than a week nothing no possibility to track my order lack of seriousness I regret my purchase

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Response from HT26 Published on 27/01/2023

Having remained in wait for delivery by our supplier, we have finally refunded your purchase amount in case of stock shortage as you wished according to our phone conversation, the product is still not available thank you for your understanding. Best regards, The customer service,

Acheteur Vérifié

Published on 21/01/2023 à 01h56 following a purchase from 13/01/2023

I did not receive my order AND the customer service does not give me valid explanations.
Very very disappointed

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Response from HT26 Published on 01/02/2023

Hello Madam, Our apologies, please know that we are always ready to listen and find a solution to meet your needs. Best regards, The HT26 team

Acheteur Vérifié

Published on 18/01/2023 à 07h50 following a purchase from 08/01/2023

I find that the products are good.

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Response from HT26 Published on 19/01/2023

Thank you for your words, we are delighted that our care meets your expectations.

Acheteur Vérifié

Published on 14/01/2023 à 14h57 following a purchase from 06/01/2023

Good

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Acheteur Vérifié

Published on 13/01/2023 à 18h46 following a purchase from 05/01/2023

The delivery is very fast

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Acheteur Vérifié

Published on 12/01/2023 à 15h54 following a purchase from 05/01/2023

THE DELIVERY WAS QUICK BUT THE COMMUNICATION IS POOR, NO ACKNOWLEDGEMENT EMAIL FROM HT 26 AFTER PLACING ORDERS AND NO TRACKING EMAIL FROM THE DELIVERY COMPANY ALSO, YOU ARE LEFT WAITING NOT KNOWING WHEN ORDERS WOULD ARRIVE.

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Acheteur Vérifié

Published on 12/01/2023 à 11h50 following a purchase from 23/12/2022

Good body lotion

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Acheteur Vérifié

Published on 11/01/2023 à 11h40 following a purchase from 02/01/2023

We have received the package we will give our opinion after use

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Acheteur Vérifié

Published on 10/01/2023 à 14h47 following a purchase from 02/01/2023

not received for long enough to judge the effectiveness of the products.
Otherwise fast delivery, well packaged

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Acheteur Vérifié

Published on 10/01/2023 à 14h04 following a purchase from 03/01/2023

Some products arrived broken

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Response from HT26 Published on 20/01/2023

We take your message into account and we will be very careful next time. If any harm has been caused to you in the use of your care, do not hesitate to let us know so that we can find the best solution for you to continue your beauty routine. Thank you

Acheteur Vérifié

Published on 09/01/2023 à 18h35 following a purchase from 02/01/2023

I am simply satisfied.

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Acheteur Vérifié

Published on 06/01/2023 à 13h48 following a purchase from 30/12/2022

I have not received my order placed since December 30, 2022 thank you I cannot respond to your review

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Acheteur Vérifié

Published on 04/01/2023 à 17h57 following a purchase from 28/12/2022

I would have given 5 stars if customer service had not ignored my questions

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Response from HT26 Published on 06/01/2023

Hello, could you please provide me with your order number so that I can meet your expectations. Best regards, HT26 customer service

Acheteur Vérifié

Published on 31/12/2022 à 05h15 following a purchase from 23/12/2022

Why should we pay shipping fees for orders over 100€

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Acheteur Vérifié

Published on 30/12/2022 à 12h17 following a purchase from 05/12/2022

You can easily find what you are looking for

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Acheteur Vérifié

Published on 26/12/2022 à 13h54 following a purchase from 19/12/2022

Good

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Acheteur Vérifié

Published on 24/12/2022 à 14h27 following a purchase from 27/11/2022

Since November 27 until today, we are on December 24, I have not received the order, and I wrote to you 2 times, no response

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Acheteur Vérifié

Published on 24/12/2022 à 13h08 following a purchase from 15/12/2022

I did not receive the same order you sent me something else I am very disappointed

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Acheteur Vérifié

Published on 23/12/2022 à 09h36 following a purchase from 05/12/2022

HT26 I use with full confidence.
I have good results

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Acheteur Vérifié

Published on 22/12/2022 à 19h26 following a purchase from 03/12/2022

Perfect

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Acheteur Vérifié

Published on 21/12/2022 à 18h38 following a purchase from 14/12/2022

I made an order and it was not sent complete

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Acheteur Vérifié

Published on 20/12/2022 à 14h24 following a purchase from 13/12/2022

Great

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Acheteur Vérifié

Published on 19/12/2022 à 18h06 following a purchase from 11/12/2022

Good

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Acheteur Vérifié

Published on 19/12/2022 à 13h26 following a purchase from 10/12/2022

The site is clear and easy to use

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Acheteur Vérifié

Published on 18/12/2022 à 18h59 following a purchase from 08/12/2022

HT 26 is a big and expensive brand the website should have been revamped

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Acheteur Vérifié

Published on 17/12/2022 à 20h47 following a purchase from 10/12/2022

Satisfied

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Acheteur Vérifié

Published on 15/12/2022 à 11h19 following a purchase from 03/12/2022

I have not yet received my order since December 3, so I am not satisfied and it is urgent, thank you for doing what is necessary

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Acheteur Vérifié

Published on 14/12/2022 à 20h49 following a purchase from 05/12/2022

Excellent

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Acheteur Vérifié

Published on 14/12/2022 à 17h34 following a purchase from 07/12/2022

I am very disappointed. I did not receive my package normally. My shower gel, the cap was broken and it spilled all over the package. And I am not satisfied with all that

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Acheteur Vérifié

Published on 13/12/2022 à 16h17 following a purchase from 05/12/2022

Poorly packaged products, it's really a shame

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Acheteur Vérifié

Published on 13/12/2022 à 14h40 following a purchase from 05/12/2022

Just 5 days of use, it quickly brightened but the texture is too sticky, the face cream makes the face too shiny, I wait to see the rest in a month

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Acheteur Vérifié

Published on 10/12/2022 à 16h22 following a purchase from 02/12/2022

The shower gel as a gift that you presented to me was not the same and the quality of your parcel carrier is mediocre, I walked too much to retrieve my package, your shipping costs are too expensive, how can the same order have shipping costs for each of the products

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