HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
I didn’t get all the products I ordered and I have not gotten anyone to explain to me what happened and when I will get the remaining products. When they pick my call. They say they don’t understand English. I must speak French. However they are selling to international market with no multilingual customer support
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2022
Hello, I ordered the PREPARATION range, top delivery, I received it 2 days later. As for the products, I love the really pleasant smell. After only 5 days of application, my complexion is starting to become radiant, it's not yet obvious, but I see it. The customer service is super responsive, I had a question about the gifts... and SAMUEL answered me right away even though it was a transport strike day... I am satisfied with my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2022
No problem but it needs to be delivered to a relay point....
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Response from HT26
Hello to you, We thank you for your message! You have the option to have your delivery made by our provider Chronopost to your home or to a relay point. Hoping to see you again very soon on ht26.com Laboratory HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2022
Promo codes or discounts do not work, so we cannot benefit from them.
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Response from HT26
Hello to you, We thank you for your message! Promo codes have an expiration date, do not hesitate to contact us at 0140185100 next time if the promo code is no longer active. (The following promo code: DAM22 is valid until December 15, 2022, it gives you a discount of €5 on the entire site.) See you soon on ht26.com! HT26 Laboratory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2022
All good. Delivery time appreciated
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Response from HT26
Hello to you, We thank you for your message! Glad that you are satisfied with your order on our site. Hoping to see you again very soon on ht26.com! Laboratory HT26
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2022
The color of the milk I received is brown it looks like the milk is oxidized
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2022
The gifts in my cart were not the ones that were in my order. Thank you
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Response from HT26
Hello to you, We thank you for your message! We offer gifts to all our customers who place an order on our website. The gifts are chosen based on the available stock at the time of preparing the packages. Hoping to see you again very soon on ht26.com! Laboratory HT26
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/11/2022
I did not receive the gift you gave me. I am disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2022
Open package and shower gel offered was spilled on the other products thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2022
Everything is perfect. I appreciate the speed with which my order was delivered.
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Response from HT26
Hello to you, We sincerely thank you for your message and your support. Once the orders are prepared, they are handed over to one of our providers: Chronopost, which takes care of deliveries in 24-48 hours in mainland France. Hoping to see you again very soon on our site! HT26 Laboratory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
The products were in good condition. That's what I expected. So great!
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Response from HT26
Hello to you, We thank you for your message and your support. Every order that leaves our warehouse is carefully prepared. Hoping to see you again very soon on our site! HT26 Laboratory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
My first order and I am very happy with the little gifts in the package, it was nice. I recommend.
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Response from HT26
Hello to you, We thank you for your message! Glad you are satisfied with your first order, which we are sure will be part of a very long list. For your information, gifts are included in every package. See you soon on ht26.com! HT26 Laboratory
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2022
I have never received my order. Impossible to give my opinion. But I will never order again, that's for sure.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2022
Unpleasant experience with misleading gifts and this is the second time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2022
Hello, I received my package with two open bottles. So I am disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2022
Not always clear.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/10/2022
Very disappointed in your services. Worst customer service I have ever encountered. Ordered 2 products but received only 1. Contacted customer service via email twice and got no response until date. Got through to customer service on the phone on 2 different days to resolve my problem but was told the boss was around and that I must call back the following day. No one bothered to take down the reference number nor listen to my query. The customer service agent even refused to tell me their names despite the fact that I asked on both occasions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2022
That went well.
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Response from HT26
Hello to you, We thank you for your message! Glad that you are satisfied with our services. Hoping to see you again very soon on our site! Laboratory HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2022
I am satisfied
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Response from HT26
Hello to you, We thank you for your message as well as for your support! Glad that you are satisfied with your order See you very soon on ht26.com HT26 Laboratory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
Perfect
Package received in good condition the only hiccup is that chronopost did not deliver to my home as planned but rather to a relay point yet I was at home on the day of delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
FAST DELIVERY
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2022
I apologize for giving this rating, which may or may not reflect reality since I would have liked to receive my order to participate in the survey, but I am still waiting for delivery and I do not know at what stage my order is as of this date...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
Ok, nothing to report.
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Response from HT26
Hello to you, We thank you for your message! Glad that you are satisfied. Hoping to see you again very soon on our site! Laboratory HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
The samples are a nice surprise. Keep it up.
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Response from HT26
Hello to you, We thank you for your message and your encouragement! At HT26, we are generous: gifts are included in every order that leaves our warehouse. See you soon on our site! Laboratory HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2022
The products arrive quickly, they are well presented with pleasant scents. But it is still too early to assess the quality, so I will return shortly to share my opinion.
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Response from HT26
Hello to you, We thank you for your message! Packages are shipped as quickly as possible. Do not hesitate to get back to us once you have tested the products. Hoping to see you again very soon on our site! Laboratory HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
The delivery was made 3 days later and not the next day by chrono post as indicated
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Response from HT26
Hello, Indeed the delivery takes place the next day when the delivery is made the same day before 10 am
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2022
Good
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Response from HT26
Hello to you, We thank you for your message! Glad that you are satisfied Hoping to see you again very soon on our site! HT26 Laboratory
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2022
The color of the cream, carrot oil disappointed me, it stains, damages and dirties clothes. When I apply it, it's impossible to dress in white
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2022
A very nice product but I just started, that's why I give 4 stars but I have known this product for a long time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/10/2022
There is a product missing from my order, I received two creams instead of one cream and one gel.
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Response from HT26
Hello Madam, Indeed as indicated by call and in your package, we no longer have gel so we sent you 2 face creams
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/09/2022
I still have not received the package. Please do what is necessary. Regards
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Response from HT26
Hello, Your package was delivered on September 30, if that is not the case you can call us so we can resolve this issue.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2022
Good product. Enhances my complexion.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2022
On the site, we cannot find the references for the foundations in the catalog
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/10/2022
I would like to give my opinion but I still haven't received my order. It has already been 10 days
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
Nothing to say, everything is good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2022
I still have not received my intensive moisturizing body lotion. I have been writing since Thursday and no one is responding to me!!! Send me my lotion that I ordered!!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
Very satisfied!
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Response from HT26
Hello to you, We thank you for your message! Glad that you are satisfied with your order on our site. Hoping to see you again very soon on ht26.com! HT26 Laboratory
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/10/2022
Bad customer service. Until now I still have not received my order from 01/10/2022 and yet my account has been debited
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2022
Good but the scent is very strong for both the shower gel and the cream.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2022
Good!!!
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