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Rating: 4 out of 5
Nothing to complain about.
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
I just started
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Rating: 4 out of 5
Well structured.
You can easily find the product based on your needs.
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You can easily find the product based on your needs.
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Rating: 1 out of 5
Good
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Response from HT26
Thank you for being one of our loyal customers
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Rating: 4 out of 5
9/10
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Rating: 3 out of 5
I received my order well, it's been a week since I applied the cream all over my body and I'm starting to see changes, my skin is becoming more even, soft, and radiant.
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Rating: 4 out of 5
Very good product
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Rating: 4 out of 5
Very very fast delivery.
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Rating: 4 out of 5
Product well received but a bit damaged, the packaging method needs to be reviewed and you don't put all the gifts. For example, if you offer 2 gifts, you only put one. Thank you.
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Rating: 4 out of 5
Order expected but there was a small hitch, one product was missing, fortunately they sent it to me quite quickly.
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Rating: 4 out of 5
Fast shipping, well packaged, quality service.
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Rating: 1 out of 5
I was expecting my order on October 11. Chronopost reported that I had refused my package. However, they did not come to my house and did not leave me a notice. In the meantime, I contacted Ht26's customer service via the form on their site, no response. My package was dropped off 2 days later at a pickup point in the 10th. However, I live in the 91. Yet I paid the shipping fees. I am disappointed with this service. Apparently, buying directly in-store would pose me fewer problems.
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Response from HT26
Hello, Your package was well prepared on October 8 and sent on October 8. However, our transport partner did not respect the delivery instructions.
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Rating: 3 out of 5
Fast delivery but the toilet milks are no longer as moisturizing as before
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Rating: 3 out of 5
Good site, but not easy to search for an item.
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Response from HT26
Hello Madam, To facilitate your search, you need to write the exact name of the product in the search bar to find it quickly.
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Rating: 4 out of 5
Good
Very fast delivery
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Very fast delivery
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Rating: 4 out of 5
Impeccable, satisfied.
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Rating: 4 out of 5
Fast delivery. Satisfied.
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Rating: 4 out of 5
Easy access site, fast delivery and the order in very good condition but I find particularly that the delivery costs more and more expensive.
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Rating: 4 out of 5
I think you should update your site with a bit more English, it's hard when you can't read French. Also, I requested English so I expect to get a reply in English, apart from that everything else is fine. Thank you for the fast delivery.
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Rating: 3 out of 5
Shipping costs are too high.. But overall it's okay
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Rating: 3 out of 5
Regarding the navigation of the site, I honestly think it can be improved. The ergonomics and design should be reviewed. They should, I think, highlight the products for sale to enhance them.
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Rating: 4 out of 5
The delivery is not secure because the package is left in front of the door without me knowing. Yet I am at home to receive it.
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Rating: 3 out of 5
Fast delivery but I picked up my product yesterday, for now I don't have an opinion since I haven't used the product enough
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Rating: 4 out of 5
Product ordered is ultimately not available, but very quick refund.
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Rating: 3 out of 5
The delivered product is different from my order. Instead of 2 silky bath energy, I received something else.
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Rating: 3 out of 5
It's easier than before to place an order online, even if many products are out of stock
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Rating: 3 out of 5
excellent
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Rating: 3 out of 5
I think you just need to pay a little more attention with the orders. For the first time, I ordered 4 products from topsygel from you on the 22nd of this month, instead of the serum you sent me the HT26 shower gel that I did not order. Since Monday when I received my package, I have been trying to contact you to resolve this problem, until today no response. I would really like you to find a solution for that, thank you for your understanding
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Rating: 4 out of 5
Very happy with my purchases on the site
Fast shipping and products received in perfect condition
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Fast shipping and products received in perfect condition
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Rating: 4 out of 5
I quickly received my order, it's been a week since I started using them and they are not yet visible
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Rating: 4 out of 5
The packaging is very average with a very unpleasant delivery person who did not deliver the package at home. He left it at the taba office.
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Rating: 4 out of 5
Hello,
I have never been able to place an order on the site and it would be ideal to do it myself. Please help me to do it.
Have a good day!
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I have never been able to place an order on the site and it would be ideal to do it myself. Please help me to do it.
Have a good day!
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Rating: 4 out of 5
Very effective
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Rating: 4 out of 5
Great I chose ht26 for my skin problems it still doesn't work but I'm waiting another month
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Rating: 4 out of 5
I notice a change on my face thank you
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Rating: 3 out of 5
Very early to give my opinion. I will come back later
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Rating: 1 out of 5
I had one of the worst customer service experiences this time. I received the wrong product, I emailed and sent all the proof. I needed the product so badly that I was willing to pay half of the shipping since the customer representative said the shipping fee is expensive. But after some time, I checked my email and saw that a new order for the right product was issued. I was so happy and thought I did not have to pay any fees, later I saw another email asking for me to pay so I emailed the guy again and he didn't respond. It has been now 3 days and he just kept ignoring me and for the new order they did not receive any tracking number. Even though you have good products, this is not a way to treat a customer.
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Response from HT26
We are so sorry to read that; we hope next time you will not have a bad experience with our product.
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Rating: 4 out of 5
Nothing to report, it's the best, for the gifts. Thank you
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Rating: 4 out of 5
Delivery time respected
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Rating: 4 out of 5
Very good. Sometimes out of stock but it's okay
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