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A
Rating: 4 out of 5
Package received well. Except that the gift shower gel is 20 ml, much smaller than the 50 ml mentioned. For the rest, it's perfect!!!
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
I was disappointed by your delivery person, he called me to say that he would arrive in 4 minutes, and I went out to wait outside, and I waited 15 minutes, he was not there yet, when he arrived he gave me a package that was not mine, he apologized, and he went to look for my package in his truck, he left me waiting for another 8 minutes in the rain to find my package, I was annoyed, it didn't matter anymore, after the product, 3 days after using it on my child, I still haven't seen the effect I was waiting for, that's all
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Rating: 1 out of 5
I did not receive my entire order, I ordered 3 multi-lightening milks, 1 multi-hydrating milk and 3 soaps worth 11.90 each, and I only received 1 multi-hydrating milk, 1 multi-lightening milk and 1 soap. And where is the rest of my order?
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A
Rating: 4 out of 5
Order received well
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A
Rating: 4 out of 5
Yes, it's very good
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Rating: 4 out of 5
Fast delivery, very effective stain removal products
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Rating: 4 out of 5
10/10
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Rating: 3 out of 5
Navigation and delivery was okay. However, the wrong products were delivered and I wrote to customer service but never got any response.
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Rating: 4 out of 5
Very easy to navigate
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Good product
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Rating: 4 out of 5
Order arrived quickly, in good condition.
The packaging could be a bit reduced.
Very happy with my gifts
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The packaging could be a bit reduced.
Very happy with my gifts
A
Rating: 1 out of 5
Hello,
I had requested a gift box and a little note, I did not receive it.
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I had requested a gift box and a little note, I did not receive it.
A
Rating: 4 out of 5
Order received quickly. Satisfied with the order as well as the gift
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Rating: 3 out of 5
Package damaged during delivery, no gift as planned, I contacted customer service with supporting photos, but no follow-up given.
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Rating: 4 out of 5
I am satisfied and especially the time you take to deliver the packages but with the current crisis we can review the prices thank you very much
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Rating: 3 out of 5
I just started the HT26 range I hope to have good results because I took the complete range
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Rating: 4 out of 5
I have been a customer at HT26 for 10 years, and I am always satisfied with the ordered products.
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Rating: 4 out of 5
Searching for products on the site is convenient as well as fast delivery. I also want to highlight an improvement and special care for the packaging of the products that arrive without leaks (thank you Eymath). As for the effectiveness of the milk and glycerin Lotion, I will give an opinion after use.
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Rating: 1 out of 5
You did not print the delivery address correctly as I sent it to you and therefore the package was not delivered and is being returned to you.
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Rating: 3 out of 5
Hi the cream Brightening Essence is great but I have a question I ordered my second face cream essence but I find that the color of the face cream is different from the first one
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
I rate it average because there is one product from my order that I did not receive and I care about that
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Rating: 1 out of 5
The processing of orders and shipments is too long
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Rating: 4 out of 5
Super game
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Rating: 4 out of 5
everything is great
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Rating: 4 out of 5
Thank you, I received my package well
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Rating: 1 out of 5
Hello, I am really disappointed because in the order I made there is a missing product and HT26 does not take the time to explain, and this order was for a little sister of mine. I want the missing product because I paid for everything, it is the facial exfoliating sponge that costs 14 euros. Please send me that.
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Rating: 4 out of 5
Very good products. Satisfied
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Rating: 4 out of 5
Everything was really good.
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Rating: 3 out of 5
It was good but I didn't receive enough samples compared to my cat
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Rating: 3 out of 5
Here are the sites where I directed my research: 2ememain.be (equivalent of Le Bon Coin), autoscout24 (by selecting Belgium), mobiel.de (for German cars)
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Good delivery
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Rating: 1 out of 5
Thieves, package arrives at the relay point for 10 euros but I was never notified of the arrival of the package so it was sent back, to this day although I paid for my product I have neither my oil paid nor refunded nor anything nor even a response to my emails? Disorganized thieves. Mrs. Djenidi Sabrina, I even display my name
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Response from HT26
Hello Madam, as you have seen on your package tracking, you ordered on August 22, the Chronopost relay was delivered on August 24 and remained there until August 4. You were normally notified by phone (0766580582) and by email ([email protected]). We cannot do more, it would have been wise to track your order in your customer area or to call us. The product is being returned here, if you wish we can proceed with the refund. Thank you.
A
Rating: 3 out of 5
I appreciate the gifts offered.. but besides that, there was a bad order preparation as I received only one of the two products ordered. And I am still waiting.
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Rating: 4 out of 5
Very good product
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Rating: 1 out of 5
I was too frustrated during my last order. I had clearly specified my address for delivery. But you sent it to a pick-up point since I am pregnant, it was too much for me
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Response from HT26
Hello Madam, I am sorry for your bad experience. However, I have checked and you had indeed requested a delivery to the following pick-up point: FR2S 50 Boulevard Stalingrad 06300 Nice France. Do not hesitate to check on your account. It’s an automated procedure that we could do nothing about; if you request to be delivered to a pick-up point, we cannot change it afterwards. I am still sorry for your experience, but we do our best for everyone
A
Rating: 1 out of 5
I am not satisfied because I always receive the wrong products. I end up with 2 boxes of powder that I cannot use
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Response from HT26
Hello, I will contact you to help you resolve this problem. Thank you
A
Rating: 4 out of 5
I did not receive it in 48 hours as indicated. For now, nothing else to say, thank you HT26 for the gift. Product as described, for now it’s perfect
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