Customer reviews of HT26

8,8 /10

Based on 6 796 published reviews

5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 1, 3 and 4 stars

Reset filters

Acheteur Vérifié

Published on 17/06/2019 à 11h07 following a purchase from 09/06/2019

Good

Translated reviews

Acheteur Vérifié

Published on 17/06/2019 à 08h16 following a purchase from 07/06/2019

good

Translated reviews

Acheteur Vérifié

Published on 13/06/2019 à 17h57 following a purchase from 07/06/2019

Great for the site but I find that the products are not well described enough. Lacking precision. But the delivery was made on time. I received my bed well packaged, with lots of little gifts, the products smell good, the natural essences honestly give a feeling of organic, I love it. This is my first order and the first use was great, now I just have to see what it will give in the long term.

Translated reviews

Acheteur Vérifié

Published on 09/06/2019 à 21h39 following a purchase from 19/05/2019

Poor attention to customers

Translated reviews

Acheteur Vérifié

Published on 07/06/2019 à 23h36 following a purchase from 01/06/2019

Very good site, I received my package very quickly and I even received extra gifts, the package was well packaged. I was just a bit disappointed with the Iman powder cream. Very small and doesn't cover blemishes. Thank you to Ht26, the communication was perfect and there was good follow-up.

Translated reviews

Acheteur Vérifié

Published on 07/06/2019 à 16h08 following a purchase from 04/06/2019

Very good product itself, just the packaging was not good

Translated reviews

Response from HT26 Published on 26/06/2019

Hello, Thank you for your comment. Could you please tell us what you did not like about the packaging? Best regards

Acheteur Vérifié

Published on 05/06/2019 à 21h31 following a purchase from 31/05/2019

In terms of respecting delivery times, there is nothing to say, it's impeccable, there is an ease to place orders on the site.

Translated reviews

Acheteur Vérifié

Published on 29/05/2019 à 22h04 following a purchase from 27/05/2019

Perfect products

Translated reviews

Acheteur Vérifié

Published on 25/05/2019 à 22h06 following a purchase from 18/05/2019

Good, reliable

Translated reviews

Acheteur Vérifié

Published on 24/05/2019 à 21h36 following a purchase from 18/05/2019

Excellent although the shipping costs vary normally over 21 euros shipping is free, please review but good services

Translated reviews

Response from HT26 Published on 05/06/2019

Hello, We thank you for your comment. Shipping costs are €7.80 for France, €18 for the European Union, and €36 for the rest of the world. These costs are waived for purchases over €100 only in France. Best regards

Acheteur Vérifié

Published on 24/05/2019 à 18h03 following a purchase from 17/05/2019

I received the products on time just like usual thank you. I got gifts and I am happy. I love your products, they are really great. But I am so disappointed with the customer service. No help if you have an issue, you send messages that remain unanswered, terrible customer service, if you can improve on that side. Thank you.

Translated reviews

Acheteur Vérifié

Published on 24/05/2019 à 11h13 following a purchase from 18/05/2019

There were no issues I received my package on the indicated date. For the rest, I am satisfied

Translated reviews

Acheteur Vérifié

Published on 23/05/2019 à 20h01 following a purchase from 04/04/2019

The customer service I received was the worst I ever encountered. They were not ready to assist with tracing my order until I reported to PayPal. I will not be ordering from HT26 in the future. My order took about 6 weeks to arrive and HT26's response was lukewarm and nonchalant. I do not recommend - never!

Translated reviews

Response from HT26 Published on 24/05/2019

Hello,
We apologize for this mishap with HT26.
We have nevertheless often informed you that your parcel was held by the customs service, in this case, unfortunately we have no control and the period of possession can be up to a month.
After this period, the parcels go back to delivery, which was the case for you.
Cordially

Acheteur Vérifié

Published on 16/05/2019 à 09h54 following a purchase from 26/04/2019

I am satisfied with HT26 products. They are quality products that I recommend.

Translated reviews

Acheteur Vérifié

Published on 14/05/2019 à 21h58 following a purchase from 03/05/2019

I really like your products. Just the delivery was long. Thank you

Translated reviews

Acheteur Vérifié

Published on 13/05/2019 à 00h25 following a purchase from 08/05/2019

I received my order well I am satisfied just one small thing if you can find the best way to better package the foaming gel thank you

Translated reviews

Acheteur Vérifié

Published on 12/05/2019 à 00h17 following a purchase from 31/03/2019

I waited a month before receiving my order yet it was mentioned 7 days for international orders. It would be good if they reviewed the shipping mechanism.
Thank you

Translated reviews

Response from HT26 Published on 16/05/2019

Hello,
You have the option to contact us to find out where your package is when you feel that the delivery time is starting to be long.
Please note that delivery can be delayed for various reasons, incomplete address, incomplete name or bad weather.
Best regards

Acheteur Vérifié

Published on 11/05/2019 à 08h38 following a purchase from 04/05/2019

I was satisfied, thank you again

Translated reviews

Acheteur Vérifié

Published on 10/05/2019 à 21h43 following a purchase from 06/05/2019

Cool

Translated reviews

Acheteur Vérifié

Published on 10/05/2019 à 21h19 following a purchase from 05/05/2019

Good but no possibility to modify the order on the site

Translated reviews

Response from HT26 Published on 16/05/2019

Hello,
Thank you for your comment.
Do not hesitate to contact us early if you wish to modify your order so that we can do it before it is shipped.
Best regards

Acheteur Vérifié

Published on 10/05/2019 à 14h03 following a purchase from 28/04/2019

Good

Translated reviews

Acheteur Vérifié

Published on 08/05/2019 à 12h18 following a purchase from 01/05/2019

The site has improved a lot because the products are now more identifiable

Translated reviews

Acheteur Vérifié

Published on 07/05/2019 à 21h17 following a purchase from 23/04/2019

I am missing the gift that I did not receive in the order

Translated reviews

Acheteur Vérifié

Published on 05/05/2019 à 21h07 following a purchase from 27/04/2019

Fast delivery

Translated reviews

Acheteur Vérifié

Published on 01/05/2019 à 15h23 following a purchase from 03/04/2019

Average

Translated reviews

Acheteur Vérifié

Published on 30/04/2019 à 20h36 following a purchase from 23/04/2019

very serious site I can't believe it, it's the first time and I am very satisfied. I even received some little gifts. thank you HT26 see you soon

Translated reviews

Acheteur Vérifié

Published on 29/04/2019 à 12h34 following a purchase from 22/04/2019

Great

Translated reviews

Acheteur Vérifié

Published on 28/04/2019 à 16h30 following a purchase from 24/04/2019

I did not receive what I ordered, and even less the so-called gifts announced on the day of the order! Do not recommend

Translated reviews

Acheteur Vérifié

Published on 26/04/2019 à 20h05 following a purchase from 21/04/2019

first use to see

Translated reviews

Acheteur Vérifié

Published on 26/04/2019 à 15h18 following a purchase from 20/04/2019

I received my order, I hope it will work, because I am desperate

Translated reviews

Acheteur Vérifié

Published on 26/04/2019 à 00h47 following a purchase from 06/04/2019

Good

Translated reviews

Acheteur Vérifié

Published on 25/04/2019 à 12h17 following a purchase from 08/04/2019

Order placed easily, received quickly. No particular interaction

Translated reviews

Acheteur Vérifié

Published on 20/04/2019 à 03h10 following a purchase from 14/03/2019

Disappointed with the service! They do not give what they promise. It's disappointing!

Translated reviews

Acheteur Vérifié

Published on 19/04/2019 à 21h27 following a purchase from 13/04/2019

Good rating for the weaving but some items (diamond wigs) are still offered even though they are out of stock. Huge waste of time

Translated reviews

Acheteur Vérifié

Published on 19/04/2019 à 03h25 following a purchase from 06/04/2019

The order arrived quickly and in good condition. Great.

Translated reviews

Acheteur Vérifié

Published on 13/04/2019 à 18h26 following a purchase from 04/04/2019

The package is too noticeable, make it more discreet or pack it in a neutral box.
Otherwise, speed and an extra gift is great!

Translated reviews

Acheteur Vérifié

Published on 02/04/2019 à 12h56 following a purchase from 25/03/2019

Good except the response to emails is very slow. Otherwise for the rest nothing to report.

Translated reviews

Acheteur Vérifié

Published on 30/03/2019 à 21h13 following a purchase from 26/03/2019

As always, I validate the service and products, the only downside is that it's expensive

Translated reviews

Acheteur Vérifié

Published on 28/03/2019 à 22h59 following a purchase from 13/03/2019

Hello I received my package but not the gifts as planned. I saw 2 small soaps instead of the liquid soap and the lightening milk. Thank you for being true to what you say. And I still paid $40 for customs to be able to pick up my package. Thank you

Translated reviews

Acheteur Vérifié

Published on 26/03/2019 à 20h55 following a purchase from 21/03/2019

Order arrived quite quickly and satisfied with the products

Translated reviews