Customer reviews of HT26

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/03/2019 à 14h58 following a purchase from 28/02/2019

I am waiting to use it first.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/03/2019 à 22h46 following a purchase from 27/02/2019

The site respects customers and honors its delivery dates

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/03/2019 à 19h51 following a purchase from 26/02/2019

No problem!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/03/2019 à 18h31 following a purchase from 26/02/2019

Well packaged order, arrived quickly.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/03/2019 à 18h57 following a purchase from 26/02/2019

I love HT26 products, the delivery word is super top so I have nothing to say frankly very good product

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Acheteur Vérifié

Rating: 3 out of 5

Published on 25/02/2019 à 16h00 following a purchase from 20/02/2019

Very well designed

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2019 à 14h07 following a purchase from 16/02/2019

Very good.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/02/2019 à 21h01 following a purchase from 31/01/2019

Everything went well

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Acheteur Vérifié

Rating: 3 out of 5

Published on 20/02/2019 à 17h12 following a purchase from 09/02/2019

Classic

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Acheteur Vérifié

Rating: 1 out of 5

Published on 18/02/2019 à 02h39 following a purchase from 07/01/2019

I saw on my invoice that I would get a free hat and a HT26 toiletry liquid. Instead, I received a bath salt and soap bar. How can such mistakes happen? I am disappointed

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Response from HT26 Published on 18/02/2019

Hello,
We would like to apologize.
Travel-sized products are indeed offered with your order but they are at your choice, if this choice is not made, we offer gifts based on your order or to let you discover our different ranges.
Moreover, we are out of stock of hats, by the way, this one has not appeared on our site for more than a month.
We are currently offering products from the aromatherapy range (bath salts, in your case).
Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/02/2019 à 18h06 following a purchase from 14/02/2019

Perfect

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/02/2019 à 17h56 following a purchase from 13/02/2019

HT26 is really top-notch. There are a lot of products. You can find happiness there. The delivery went very well. I found it quite fast.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 17/02/2019 à 17h27 following a purchase from 09/02/2019

The contents of the creams are too small, not satisfied

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/02/2019 à 16h11 following a purchase from 24/11/2018

Your prices are too high and expensive. Stop increasing the prices of your item rather increase and improve on the quality of your products. Avoid making reddish colour products like carrot oils because it makes one’s colour changes, stains dresses instead make them to Brighten ones colour that is it should make fair or yellow person’s complexion colour yellow or fair and not reddish, chocolate or dark.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/02/2019 à 08h03 following a purchase from 11/02/2019

Package received on time and well packaged, thank you

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/02/2019 à 20h13 following a purchase from 18/01/2019

I had no trouble placing the order and having reached a minimum order amount they graciously offered me mini formats of milk and toilet liquid, I appreciate the attention!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/02/2019 à 10h13 following a purchase from 06/02/2019

This site is fine, please provide more information when choosing products.

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Response from HT26 Published on 18/02/2019

Hello,
Thank you for your comment.
Could you please let us know what types of information you would like to make visible on the site?
Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/02/2019 à 15h16 following a purchase from 09/02/2019

I am delighted with the speed of order processing

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/02/2019 à 13h17 following a purchase from 07/02/2019

Good product, I am satisfied with the good result.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 09/02/2019 à 23h40 following a purchase from 29/01/2019

I have been using HT26 products for over 10 years and I am still very satisfied

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/02/2019 à 14h39 following a purchase from 04/02/2019

What reassures me is that the products are plant-based, and they clean the skin deeply.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/02/2019 à 08h13 following a purchase from 27/01/2019

I received my order on time, but I feel that the shower gel is different from the one I bought months ago

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/02/2019 à 21h16 following a purchase from 25/01/2019

Only the deliveries take time but it's super cool

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/02/2019 à 14h15 following a purchase from 27/01/2019

Everything is ok

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Acheteur Vérifié

Rating: 3 out of 5

Published on 31/01/2019 à 14h55 following a purchase from 25/01/2019

No promotions on all products and shipping costs while it's sales time.
The topifarm 4% glycerin is no longer offered even though I just started it...
Lipstick shade not compliant when choosing different from the cart. Absence of confirmation of the shade at the time of validation. P

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Response from HT26 Published on 01/02/2019

Hello,
We would like to apologize for the inconvenience caused.
During your next order, if there is an error in your cart, do not hesitate to contact us before validating it, we will correct that.
Regarding promotions, we are currently offering different products at reduced prices.
Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 31/01/2019 à 08h50 following a purchase from 18/01/2019

Good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/01/2019 à 19h08 following a purchase from 16/01/2019

The order arrived on time.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 21/01/2019 à 22h25 following a purchase from 05/01/2019

Product arrived 4 days later, sea salt spilled in the box and empty bottle next to it... I don't know if it was done on purpose. Personally, I don't find that professional...
The rest of the product well packaged
Thank you
thanks

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Acheteur Vérifié

Rating: 1 out of 5

Published on 21/01/2019 à 22h17 following a purchase from 15/01/2019

Order supposed to arrive between 48 and 72 hours and in the end I had to go pick it up in store myself because my order hadn't even been processed even though I placed the said order 4 days before

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Response from HT26 Published on 22/01/2019

Hello,
Thank you for your comment.
After checking, your order was not sent to you because it was on hold for a payment check.
You were contacted by the manager on the day of your order.
During your call, we offered you to come pick it up in store because you needed it immediately.
We remain at your disposal for any information.
Best regards

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Acheteur Vérifié

Rating: 1 out of 5

Published on 19/01/2019 à 20h48 following a purchase from 27/11/2018

I placed my order on December 1, 2018, and until today I still haven't received my order. And when I called, the woman was so rude to me.

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Response from HT26 Published on 21/01/2019

Hello,
Your package was returned to us on 11-01-19.
You will soon be contacted to agree on a solution to receive your products.
Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/01/2019 à 23h01 following a purchase from 01/01/2019

Good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/01/2019 à 15h10 following a purchase from 08/01/2019

Hello correct and very fast and careful delivery but I did not receive the HT26 hat as a gift

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Response from HT26 Published on 17/01/2019

Hello,
We thank you for your comment.
Unfortunately, we are out of stock of hats as gifts.
We must have surely offered you a bath salt and travel-sized products in addition to compensate for this.
Best regards

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Acheteur Vérifié

Rating: 3 out of 5

Published on 16/01/2019 à 09h19 following a purchase from 11/01/2019

My product arrived late with a broken pump, and it doesn't work, although the box is very nice I had to transfer the cream into another jar to be able to use it...

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Response from HT26 Published on 17/01/2019

Hello,
Thank you for your comment.
We are sorry to hear that your product was damaged during transport despite the precautions taken before shipping your package.
In case of a problem like this or any other issue, please contact us as soon as possible so we can best address your request.
Best regards

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/01/2019 à 00h53 following a purchase from 27/12/2018

I am very disappointed with my last order

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Response from HT26 Published on 16/01/2019

Hello,
We are sorry to hear that you were not satisfied with your order.
We can help you find a solution to remedy this.
Could you tell us what you disliked about your HT26 experience?
Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/01/2019 à 23h01 following a purchase from 05/01/2019

Good

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Acheteur Vérifié

Rating: 1 out of 5

Published on 14/01/2019 à 12h49 following a purchase from 01/01/2019

Absolutely to be avoided!

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Response from HT26 Published on 15/01/2019

Hello,
We are sorry to learn of your dissatisfaction with HT26.
We would like to improve this, could you tell us more about what disappointed you during your order on our website.
Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/01/2019 à 21h45 following a purchase from 01/01/2019

Well elaborated, rich in good quality products for all skin types. The important thing is to know which of these goes with yours. It's worth trying.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 07/01/2019 à 11h47 following a purchase from 28/11/2018

Customer service very mediocre, unpleasant, cold, and disrespectful saleswoman. If you have a problem with your order, you are left to yourself because there is no communication, they do not respond to messages even if you use the contact form. Prisca is the worst saleswoman at Ht26, she is cold and not professional at all.
I will never buy products here again because in case of a problem, there is no possible communication

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Response from HT26 Published on 09/01/2019

Madam,
We are sorry to learn of your dissatisfaction with our services.
We have clearly faced a misunderstanding.
Indeed, we did not intend to make your HT26 experience unpleasant but rather wanted to resolve your complaint as best as possible.
This was done by contacting you by phone to inform you that your package has been resent by us and by providing you with your new tracking number.
You were also asked to close the dispute made on PayPal which is totally justified as your package has been re-delivered.
For any information, do not hesitate to contact us.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/01/2019 à 14h27 following a purchase from 02/01/2019

ok for delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/01/2019 à 23h27 following a purchase from 27/12/2018

Everything went well without any problems.

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