HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Hello correct and very fast and careful delivery but I did not receive the HT26 hat as a gift
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Response from HT26
Hello,
We thank you for your comment.
Unfortunately, we are out of stock of hats as gifts.
We must have surely offered you a bath salt and travel-sized products in addition to compensate for this.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
My product arrived late with a broken pump, and it doesn't work, although the box is very nice I had to transfer the cream into another jar to be able to use it...
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Response from HT26
Hello,
Thank you for your comment.
We are sorry to hear that your product was damaged during transport despite the precautions taken before shipping your package.
In case of a problem like this or any other issue, please contact us as soon as possible so we can best address your request.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
I am very disappointed with my last order
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Response from HT26
Hello,
We are sorry to hear that you were not satisfied with your order.
We can help you find a solution to remedy this.
Could you tell us what you disliked about your HT26 experience?
Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2019
Good
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/01/2019
Absolutely to be avoided!
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Response from HT26
Hello,
We are sorry to learn of your dissatisfaction with HT26.
We would like to improve this, could you tell us more about what disappointed you during your order on our website.
Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2019
Well elaborated, rich in good quality products for all skin types. The important thing is to know which of these goes with yours. It's worth trying.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2018
Customer service very mediocre, unpleasant, cold, and disrespectful saleswoman. If you have a problem with your order, you are left to yourself because there is no communication, they do not respond to messages even if you use the contact form. Prisca is the worst saleswoman at Ht26, she is cold and not professional at all.
I will never buy products here again because in case of a problem, there is no possible communication
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Response from HT26
Madam,
We are sorry to learn of your dissatisfaction with our services.
We have clearly faced a misunderstanding.
Indeed, we did not intend to make your HT26 experience unpleasant but rather wanted to resolve your complaint as best as possible.
This was done by contacting you by phone to inform you that your package has been resent by us and by providing you with your new tracking number.
You were also asked to close the dispute made on PayPal which is totally justified as your package has been re-delivered.
For any information, do not hesitate to contact us.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
ok for delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2018
Everything went well without any problems.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
Nothing to report
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2018
Well-made site everything is clear.
However when I placed the order I did not receive a confirmation email and I was a bit worried.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2018
It depends sometimes, effective like me, the person I had last regarding my order, the first order I made was not sent, I did not receive an email, fortunately I received a competent person who sent me my order, I was very happy, I wish you good luck and the site is very good
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2018
Product is good, waiting for the result on the stains.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
Not good
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
The site is fine, perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2018
Very good always satisfied
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2018
Top delivery
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2018
No comment
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2018
The products are well grouped by category, which makes choosing easier. Just a small issue, the shipping costs are too high. For an order to be delivered in Holland, the shipping costs are €18. That's discouraging!
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Response from HT26
Hello,
We thank you for your comment.
We are pleased to facilitate your purchases.
We also offer fast delivery within 5 days, package delivered directly to your home.
This justifies the amount of shipping costs.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2018
Pleasant site
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
I was supposed to receive a hat and a moisturizing milk as a gift but I received nothing!!
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2018
Good
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2018
Packages received quickly with little gifts inside, the product smells good I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2018
Reliable 100% for delivery (USA customer)
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2018
My orders always go very well, for now I have no problems, thank you.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2018
The site is well designed.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2018
It helps me choose
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2018
I like it a lot
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2018
Very useful
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2018
I am on my 6th order so quite satisfied
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2018
Secure service but late delivery
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Response from HT26
Hello Mrs. Ngue, We thank you for your comment. If the delivery time of your package is delayed, it may be due to difficulties encountered by the delivery person. We invite you to contact us to inform you about the location of your package. Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2018
Can improve
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Response from HT26
Hello Mrs. Gouajio,
We thank you for your comment.
We are at your disposal to hear what could be improved.
Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2018
Delivery time respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2018
Very good, fairly quick reception.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2018
Hello, I rated it average because the order took time to arrive.
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Response from HT26
Hello Mr. Ineza. We thank you for your comment. Indeed, the delivery time can be extended for various reasons. Do not hesitate to contact us if this happens again, we can inform you about the location of your package. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2018
I received the order of another person
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Response from HT26
Hello Mrs. Kouanda, We thank you for your comment. We invite you to make your complaint by email to better handle your request. Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2018
Good site. Order arrived on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2018
Not bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2018
Slow delivery but good product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2018
Super cool!
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