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Rating: 4 out of 5
The site itself is quite readable but a bit cluttered in places. Finding your way around is not as easy as that.
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
Very satisfied with my order, very fast delivery, now I am waiting to see the result of white essence, I will comment based on the result, thank you HT26 for such fast delivery...
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Rating: 3 out of 5
I received my entire order. I stay in Canada
However, the two serum bottles, the glycerin bottle, and the shower gel all had a leak and spilled in the box. One of the serum bottles was only half full. The products must be hermetically sealed; I think this is something to improve for better customer service; They are already quite pricy to be so poorly wrapped...because even before my order when I read the comments on your deliveries this was the main reason that came up several times..
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However, the two serum bottles, the glycerin bottle, and the shower gel all had a leak and spilled in the box. One of the serum bottles was only half full. The products must be hermetically sealed; I think this is something to improve for better customer service; They are already quite pricy to be so poorly wrapped...because even before my order when I read the comments on your deliveries this was the main reason that came up several times..
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Rating: 4 out of 5
Good site, offers a lot of products
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Rating: 4 out of 5
a lot of information on the site, the products are well highlighted. The order was received on time with little gifts but the shipping costs are high for abroad.
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Rating: 1 out of 5
The problem is that the ordered product arrived damaged...
Moreover, your products are not protected, one wonders if they are original or pirated....
A lot of doubts, sorry
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Moreover, your products are not protected, one wonders if they are original or pirated....
A lot of doubts, sorry
A
Rating: 4 out of 5
the ordered product seems to have a different composition from the item listed on the HT26.COM website.
But well, nothing too serious!
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But well, nothing too serious!
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Rating: 4 out of 5
I am satisfied. Package received on time
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Rating: 3 out of 5
average because some services need improvement, I want to talk about the excessively high shipping costs....
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Rating: 4 out of 5
nothing to report
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Rating: 4 out of 5
Not bad but the shipping costs are too high
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Rating: 3 out of 5
Reliable site, fast and secure delivery
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Rating: 4 out of 5
I received my entire order quite quickly and within the deadline.. especially since I live in Quebec.
However, one bottle of oil had a leak.. this is something to improve because even before my order, when I read the comments on your deliveries, this was the main reason that came up several times..
Now let's see if I get the desired effect on my skin..
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However, one bottle of oil had a leak.. this is something to improve because even before my order, when I read the comments on your deliveries, this was the main reason that came up several times..
Now let's see if I get the desired effect on my skin..
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Rating: 1 out of 5
For me, zero stars, the delivery person didn't even ring the intercom; I received a notice in my mailbox while I was present, then went to the post office to wait 30 minutes only to be told that I had to come back the next day, even though it was clearly written on the slip that the package would be available the next day. In short, I will never go through you again; I will go directly to the store and pay shipping fees to ultimately struggle like never before to retrieve my package. NO THANK YOU.
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Rating: 4 out of 5
I love HT26 beauty products because I have been using them for over 10 years. My friends love my complexion and I will remain loyal to HT26. Kiss
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Rating: 4 out of 5
Good product delivered on time.
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Rating: 4 out of 5
It's a safe site, I'm not afraid to use my Visa card. The delivery is fast, the products are well presented.
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Rating: 4 out of 5
Great and super fast, my order arrived on the scheduled date without any problems because I highly recommend Ht26.
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Rating: 4 out of 5
Very serious site and products that meet my expectations.
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Rating: 1 out of 5
I received my order in a package that smells like a dump. We pay €7.80 for shipping and the order is delivered in a smelly bubble envelope. My order from February 9 No. N°92308 was delivered in an old box but the contents were correct. However, for this order, I received the serum tube open and poorly closed, so the product leaked. Therefore, I will not use it for fear that the contents have been replaced by an aggressive product; I do not want to take the risk of burning my skin.
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Rating: 4 out of 5
I would have liked the delivery service to come right to my door instead of making me go down from the fifth floor without an elevator.
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Rating: 4 out of 5
I am satisfied with my order. But shipping costs need to be reviewed to make purchases easier on the site.
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Rating: 4 out of 5
The site has remained true to itself, always looking for solutions for problems of black and mixed skin. Thank you for thinking of it.
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Rating: 1 out of 5
The delivery is quite fast. Thank you.
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Rating: 4 out of 5
Well-designed site.
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Rating: 3 out of 5
Good.. Everything is well explained during the order. But I am disappointed with the royal White serum whose pump does not work.
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Rating: 3 out of 5
The delivery person went to the wrong door. The package arrived at my neighbor's. Fortunately, she is honest. It's a bit careless on the part of the delivery services.
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Rating: 3 out of 5
The speed of delivery is great but I placed an order with free shipping mentioned at the end of my order. However, these fees were charged to me after I paid, which I did not appreciate at all when I saw my invoice.
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Rating: 4 out of 5
Good but the result I was expecting is not effective.
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Rating: 3 out of 5
It is a bit busy.
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Rating: 4 out of 5
The delivery was very fast, I am really satisfied.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very good
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Rating: 3 out of 5
The order was slow to be delivered and the lady I spoke to on the phone for information about my order was unpleasant.
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Rating: 4 out of 5
Very well organized.
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Rating: 4 out of 5
HAPPY WITH MY PURCHASE: fast delivery
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Rating: 4 out of 5
Clear and readable site
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Rating: 4 out of 5
I just received the milk, package received quickly and in good condition.
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Rating: 3 out of 5
Fast delivery
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Rating: 3 out of 5
The product is correct but it's unacceptable for the prices that keep increasing. In September 2016 it cost 33.90, in January 34.90. Yesterday, February 10, 2017, it cost 34.90 and today, February 15, 2017, it costs 39.90€. What are the arguments that justify these increases? The quality has not improved, nor the quantity. I've been using it for 10 years because my skin has gotten too used to it and any other cream gives me pimples, but the increases will make me flee. Even the shipping costs keep increasing. So please, if you don't want to retain customers, don't raise prices for no reason. 10 years ago it cost 29.90 and every year 1 euro more, but now 5 euros all at once, why? Just some color changes on the bottle. Really, I am disappointed.
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