English 
L
Rating: 4 out of 5
Good product
Translated reviews
Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 1 out of 5
Ht26! mentioned in my invoice that in my order I would have testers as gifts, but I received nothing they mentioned, so I am unhappy
Translated reviews
D
Rating: 4 out of 5
Delivery problem but resolved by an HT26 advisor. It is pleasant to know that you are attentive to your customers.
Translated reviews
H
Rating: 1 out of 5
The soap does not suit my skin I now have so many pimples on my face
Translated reviews
P
Rating: 1 out of 5
Hello. I liked the promptness of the delivery.
Translated reviews
P
Rating: 4 out of 5
The order was delivered on time. Thank you. No breakage
Translated reviews
M
Rating: 4 out of 5
The navigation was good, the customer service was perfect, I would like to order this product again with this company, thank you for the service
Translated reviews
H
Rating: 1 out of 5
I have not received my order, I will give you a maximum of one week, after that I will file a complaint, because my account has been debited
Translated reviews
Response from HT26
Hello sir, Thank you for sharing your experience with HT26. First of all, we apologize for the inconvenience caused. However, we have not received any contact from you that would have alerted us to the situation and allowed us to resolve it quickly. We were informed thanks to this review you left us. Moreover, the tracking of your package indicates that you have indeed received it. We do not question your claim of non-receipt but we must create a complaint file with Chronopost. We are taking the situation in hand immediately. We will also contact you, but do not hesitate to reach out to us at 0668918825 in case of problems. Thank you for your understanding. The HT26 team wishes you an excellent day.
M
Rating: 1 out of 5
I have never received the package despite my numerous reports I have never had a response.
Translated reviews
Response from HT26
Hello madam, First of all, we would like to thank you for sharing your experience with the HT26 Laboratory, and we apologize for the inconvenience caused. Indeed, your package was returned to us because it seems according to the carrier that the address corresponding to the order was incorrect or incomplete. The transport service therefore dropped your package at a relay point near your home and informed you several times in a row, without any response from you. After a week spent at the pickup point, your package was returned to us. We have therefore taken the necessary steps to resend it to you. We thank you for your patience and kind understanding. The HT26 team wishes you an excellent day.
V
Rating: 3 out of 5
I thought I would be delivered the next day and it actually took a few days.
Translated reviews
A
Rating: 4 out of 5
Easy navigation. I have received my order. Thank you.
Translated reviews
A
Rating: 4 out of 5
All good with my order, I’ll let you know the result after using it for some time, thank you
Translated reviews
A
Rating: 1 out of 5
I have received my package. But like my last order, I received the 500ml cream instead of the 500ml milk. And the transparent whitening soap instead of the purifying whitening soap: see attached photo. 'I would like to know what is happening with this range and its box?
Translated reviews
Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We apologize for the inconvenience caused. Indeed, we have contacted you and we have resent the product that you actually ordered. However, regarding the White Essence range, some products like the Whitening Soap are out of stock. That is why, for many months, we have modified the Box and replaced the missing products. Everything is indicated on the website www.ht26.com, where you can find all the information you need, and we invite you to consult it before placing an order. We are also at your disposal to answer your questions or provide advice at 0140185100 or 0668918825. The HT26 team wishes you an excellent day
A
Rating: 4 out of 5
very good
Translated reviews
A
Rating: 4 out of 5
Well I like it
Translated reviews
A
Rating: 4 out of 5
The site is super easy to navigate, the order was delivered very quickly, the products arrived in good condition.
The customer service called me to inform me that one of the products was missing and offered to replace it.
I am completely satisfied with my products except for the anti-spot cream for the face, I find it very good in terms of texture and results on my face, my skin is so soft!!! My complexion is starting to even out, the only downside is the smell…
That said, the rest of the products smell very good, the shower gel is a treat, the soap is not to mention, the skin is clear without tightness, the creams and oil are very easy to use. It's true, it's a bit expensive but I prefer to invest in these effective products for me and pay the price rather than trying cheaper ones and paying the consequences later, in short, I am satisfied…
Translated reviews
The customer service called me to inform me that one of the products was missing and offered to replace it.
I am completely satisfied with my products except for the anti-spot cream for the face, I find it very good in terms of texture and results on my face, my skin is so soft!!! My complexion is starting to even out, the only downside is the smell…
That said, the rest of the products smell very good, the shower gel is a treat, the soap is not to mention, the skin is clear without tightness, the creams and oil are very easy to use. It's true, it's a bit expensive but I prefer to invest in these effective products for me and pay the price rather than trying cheaper ones and paying the consequences later, in short, I am satisfied…
A
Rating: 1 out of 5
Well, I can't give the deserved star yet since I bought it, there hasn't been much effect on me, maybe I should wait a bit longer, I will come back to you at that time, best regards.
Translated reviews
Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Please know that our team of pharmacy doctors formulates our products based on plants and vitamins, ingredients selected for their quality and effectiveness. Our products allow you to achieve progressive, but natural and lasting results. Do not hesitate to contact us at 0140185100 or 0668918825, we are at your complete disposal to answer your questions and advise you if necessary. The HT26 team wishes you an excellent day.
A
Rating: 4 out of 5
Hello, I have been using the serum and the multi-lightening face cream for 2 weeks and I am happy with the result, the dark spots on my face are fading and my complexion is becoming cleaner and brighter. I have oily skin and this range suits me perfectly. Thank you
Translated reviews
A
Rating: 4 out of 5
It's very good.
Translated reviews
Response from HT26
Hello, Thank you for your order with HT26. We are delighted to hear that you had a positive experience. Your feedback is precious to us and we are grateful that you took the time to share your experience. We hope to have the pleasure of serving you again soon. HT26 Customer Service
A
Rating: 4 out of 5
Fast delivery, the products seem to be of quality. To see in the long term.
Translated reviews
A
Rating: 1 out of 5
The cream preparation made my complexion darker, where is this lightening, mattifying effect, blah blah, on the contrary I have become darker and darker. I am very disappointed, it's money thrown out the window.
Translated reviews
Response from HT26
Hello madam, We thank you for sharing your experience with HT26. Our team of pharmacy doctors formulates our products based on carefully selected plants and vitamins for their quality and effectiveness. Please note that each product line is designed to meet different needs and corresponds to different skin types. That is why we recommend consulting our experts before placing an order, to guarantee you a satisfactory result. We invite you to contact us at 0140185100, at 0668918825, or by email at [email protected], we are at your complete disposal to advise you and answer all your questions. The HT26 team wishes you an excellent day.
A
Rating: 4 out of 5
Easily accessible!
Translated reviews
Response from HT26
Hello, The goal is to allow you to easily do your shopping. We thank you for your feedback. Thank you. Best regards, Customer Service
A
Rating: 1 out of 5
I ordered the anti-spot lightening topsygel milk but I received the light complexion topsygel milk.
Translated reviews
Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Regarding the Topsygel lightening milk, it has indeed undergone some modifications to its packaging for marketing reasons, and we have indeed marked 'light complexion' instead of 'anti-spots'. However, we confirm that the formula is exactly the same and that consequently, the results are also the same. So do not worry, this product will still help you fight against spots as well as their appearance. If you have any questions, do not hesitate to contact us at 0668918825 or 0140185100, we are at your complete disposal. The HT26 team wishes you an excellent day.
A
Rating: 1 out of 5
Hello, I did not receive the product that I saw in the photo.
Translated reviews
Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Following our phone conversation, we confirm that the Topsygel Serum, the one you ordered, has undergone some modifications to its label for marketing reasons. Indeed, the label of this product no longer mentions 'anti-spots', but we confirm that the formula has not changed, it remains perfectly identical, which means that the benefits of the product remain the same and that it still fights against spots as well as their appearance on your skin. We thank you for your understanding. The HT26 team wishes you an excellent day.
A
Rating: 1 out of 5
I bought products and mistakenly paid the shipping fees twice and since then I have been chasing them for a refund.
Translated reviews
Response from HT26
Hello madam, As a reminder, you placed two orders at the same time to Senegal, and we suggested combining these two orders to save on shipping costs. Indeed, you pay a total of 40 euros for shipping to this destination, but we pay more for that. We confirmed that we would refund you the shipping fees when we received the DHL invoice for the transit of your package. To date, this is still not the case. But we confirm once again, despite our many exchanges, that you will be refunded shortly for the difference between the amount you paid and what DHL charged us. We thank you for your patience and understanding. The HT26 team wishes you an excellent day.
A
Rating: 4 out of 5
It's a good product, I have dark skin, I hope that the ht26 stain action will not lighten my skin, I want to have a smooth and glowing complexion
Translated reviews
A
Rating: 3 out of 5
very intrusive shipment
Translated reviews
A
Rating: 4 out of 5
So cool
Translated reviews
A
Rating: 4 out of 5
My order was correct and was delivered without delay.
Translated reviews
A
Rating: 1 out of 5
Very disappointed with the package, the delivery person destroyed the packaging. Lack of seriousness in the service, what a shame!
Translated reviews
Response from HT26
Hello, Thank you for sharing your experience with HT26, and we apologize for the inconvenience caused. We are not in charge of delivery, but we will pass this information to Chronopost so that such a situation does not happen again. The HT26 team wishes you an excellent day
A
Rating: 4 out of 5
Always at the appointment of quality price order.
Translated reviews
A
Rating: 4 out of 5
I just started I see that it works well
Translated reviews
A
Rating: 4 out of 5
Shipping costs too expensive
Translated reviews
A
Rating: 4 out of 5
Order well received and well packaged, with the gifts it's great
Translated reviews
A
Rating: 3 out of 5
The site is suitable.
Translated reviews
A
Rating: 4 out of 5
thank you
Translated reviews
A
Rating: 3 out of 5
I really liked the facial scrub
Translated reviews
A
Rating: 4 out of 5
Order received, everything is well packaged
Translated reviews
Response from HT26
Hello, we thank you for your feedback. Best regards, The HT26 customer service
A
Rating: 1 out of 5
Hello, I placed my order a week ago. I was supposed to receive it the next day, but so far I have not had any news regarding my delivery. Please, it's urgent
Translated reviews
Response from HT26
Hello You placed an order on Saturday, May 27 (knowing that the service is closed on weekends), so we prepared your order on Monday, May 29. You are informed, orders to the United Kingdom generally take more than a week to arrive at their destination, and this delay may vary due to the long times your packages may spend in customs (and the lengthening of these delays has been happening since Brexit, as the procedure for shipping goods to the UK is now complex). You received your package on Thursday, May 9, the deadlines were respected Thank you for your understanding The HT26 team wishes you an excellent day
A
Rating: 4 out of 5
Satisfaction.
Translated reviews