HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
The milk is of poor quality compared to the first order. The smell is nauseating and the texture is sticky, like you made the paste with water and soap. Really, it is unapplicable on the skin. I am really disappointed, given the price of the milk and the shipping cost. And your promo code that you offer to customers does not work.
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Response from HT26
Hello madam We thank you for sharing your experience with HT26 Our products, being regularly controlled, comply with very strict and quite changing regulations, but only the concentration of certain active ingredients in our products varies according to the imposed standards. This is not likely to change the texture or smell of the formulas. We also strive to offer the most natural and effective products possible, which is why we limit the use of preservatives as much as possible, which is why the color may vary. We therefore recommend that you keep your product away from heat and light, and respect the expiration date. Also, if you have any questions, or if you encounter difficulties (whether regarding promo codes or otherwise), we invite you to contact us at 06.68.91.88.25, at 0140185100 or by email at [email protected], we are at your complete disposal. Best regards The HT26 team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2024
Very good site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2024
I am so disappointed that I don't even know what to say, only that I wonder if we made a mistake turning to this site for purchases when I have been using HT26 products for over 3 years which are expensive and there are not enough resellers, I say this because it has been a month since my last order that I have not received because I am told that shipping costs amount to 120€ and I am penalized, so why was it said that shipping costs for transport would amount to 40€ for Africa? Including VAT?
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Response from HT26
Hello madam Indeed, shipping orders to Africa is complex, which is why we have many depositaries near you, where you can find most of our product portfolio. Being aware of the situation, you still wish to order via our website. However, let me assure you that this amount (120€) for shipping is at our expense, and you only need to pay 40€ for shipping. Your last order did not allow us to ship it due to the content, and rather than accept our refund, you wanted to wait to order again so that we could send you the two grouped orders. We agree that shipping parcels to Africa is laborious although we do our best, but you gave us your consent and insisted on starting the procedure. Best regards The HT26 team wishes you an excellent day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2024
The serum is poured, but the rest is good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2024
Hello, a few small difficulties accessing the site. Also, HT26 used to give nice gadgets like toiletry bags and HT26 bags but for a while now nothing.
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Response from HT26
Hello Madam We sincerely apologize for the changes we have made regarding gifts. However, let us assure you that you receive a bar of soap for any purchase amount, to which we add a hydroalcoholic gel for purchases over 50€, which we combine with a 250mL massage oil for purchases over 100€. Thank you for your understanding The HT26 team wishes you an excellent day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2024
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2024
Nothing to report.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2024
There was an error with my order.
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Response from HT26
Hello madam, we would like to apologize for the inconvenience caused. We have already contacted you and are waiting for your response to compensate you as best as possible. Please feel free to share your feedback or contact us directly at 0140185100 or 0668918825. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2024
Fast shipping! Quality is very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2024
Very pleasant.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2024
I am really disappointed with my order that has not yet arrived
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Response from HT26
Hello madam, you placed an order for Congo. However, we wanted to refund you because the shipping costs were very high (for the transport of very few products), and we had deducted a third from you. Following this, you told us to wait for your next order to send you all your products, as the payment of the shipping costs for this order added to the other order would have given two-thirds of the shipping costs that we were actually paying. You accepted this proposal without problems. We are still waiting for your next order to send your products to Congo. Best regards, the HT26 team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2024
Hi, I think it's too early to talk about it before the delivery arrives but I won't hesitate to say that the procedure was simple and easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2024
Hello HT26, thank you because I received my order well, it was quite fast. But a small note, the serum was not well closed, so it spilled a bit, and the packaging was too big for the small quantity of products ordered, a small package would have been preferable. Thank you, see you soon!
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Response from HT26
Hello madam, we thank you for sharing your experience with HT26. We have taken your comments into account and will do our best to improve in the future. Thank you for your loyalty. The HT26 team wishes you a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2024
My delivery was delayed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2024
The customer service was impeccable and prompt. While browsing the site, I noticed that the prices indicated on the website were the same as those on my invoice. I thank the lady from customer service on WhatsApp for her kindness and obviously I say see you soon.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2024
I did not receive what I ordered
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Response from HT26
Hello Madam, you were delivered on March 12, please update your complaint.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2024
A good site even though I regret the lack of product renewal. You know the age of people evolves, so products need to be adapted to their skin.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2024
Hello, the lightening milk did not have the same color as the one I bought in another store. This is my first order. Thank you. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2024
I really like the HT26 products.
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Response from HT26
Hello, We sincerely thank you for trusting us and for sharing your comments. Best regards, The HT26 customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2024
The Pot 90 is not the same. The consistency is very light and I am thinking of not buying again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2024
The after-sales service is excellent, there is no doubt about it.
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Response from HT26
Hello, Thank you for this feedback. I am sincerely happy to learn that our work and efforts to satisfy you have been appreciated. Best regards, The HT26 customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2024
Hello, I can't place my orders. Where does the problem come from, please? Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2024
I really like some of their ranges.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2024
Fast delivery of course, but the packaging of the Glutathione cream needs to be reviewed, I received it opened with an unimaginable amount of cream taken, disregarding hygiene rules and respect for the customer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2024
Fast delivery, the products are carefully packaged, quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2024
I am really happy with the speed, really satisfied with the products, very effective.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2024
Fast service, impeccable package. No issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2024
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2024
Satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2024
Their site is not understandable for everyone, but the products are of good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2024
Very good and fast service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2024
My order was delivered with satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2024
For now, I haven't used the milk yet.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2023
Already the current logistics team is not doing its job properly. My package has been resent 2 times for the same address issue... It is unacceptable for a package to be sent without an address. You agree with me that before validating the order, all information is verified... and even when the package is resent, no application on the packaging. Before you secure the bottles, which is no longer the case. Two bottles from my order broke. Who will reimburse me? In addition to that, I receive an email saying: > :). :) :) :) lol As of today, I unsubscribe from your service of incompetence.
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Response from HT26
Hello madam, You made a mistake in your address, and we have borne the transport costs more than twice. Your cordiality and politeness have always been lacking in your complaint, while we were at your complete disposal, and we did what was necessary to arrange the situation. The logistical error comes from you, and we have fulfilled our part of the contract. Moreover, this last one never mentioned the fact that you received broken caps. Thank you for your understanding.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2024
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2024
Cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2024
Satisfied and fast service!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2024
The products are good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2024
My only problem with ht26 service is the delivery, they don't provide tracking details of orders which makes it very difficult to know when your orders would be delivered.
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Response from HT26
Hello my dear Thank you for sharing your experience with HT26. We note your dissatisfaction, and will try to resolve the situation as best as possible. We also offer you our sincere apologies. However, you automatically have access to your tracking by connecting to your HT26 space. Best regards HT26 Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2024
I just bought the products, so I'm still testing! I still noticed that the smell of the cream is not pleasant! The shower gel, on the other hand, smells super good. I will come back to give my opinion on the effectiveness of the products in a month!
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