Customer reviews of HT26

I ordered from the United States and received my order in a week. Which really made me happy.

Perfect! Plus, the order always arrives with lots of gifts. Thank you

Very good product. I highly recommend it

Products delivered quickly. Satisfied with my order.

Very good products

The website is user-friendly, my product was delivered on time and I am very grateful for the gift

I placed an order on 09/09 that I received on 13/09.
Not only did the order arrive in a catastrophic state, torn box, open etc. (evidence to support); but on top of that, one product was missing!!
So naturally on 13/09 I contacted HT26 with the number I found on Google, they redirected me to 0140511800 supposedly customer service/SAV, which I did.
So I reported my issue to the SAV, they asked me to send an email with the photos as proof, which I did quite simply.
For more than a week I received no response, no follow-up, nor treatment of my issue. So I called continuously, let me tell you that the people who answer the SAV are MORE THAN RUDE in the way they address customers and on top of that hang up when they have no solution, do not listen to the customer's request at all and do not leave any follow-up in the file!
But even better, they constantly have bugs in their ordering software, say they will call the customer back during the day and NEVER do (I have proof of what I am stating)
Today is 14/10 and I still have no response!
So I called this evening at exactly 5:15 PM the SAV, the lady clearly interrupted me and said I quote:

Order delivered on time plus lots of little gifts

excellent service

Fast service, impeccable

Great! I received my order on time

Non-existent communication service, you send an email with a concern and no one responds to you. The tracking number is non-existent.

Good

Promises kept

Fast delivery. Well packaged product.

I waited almost a month to receive my order. The ordered product was out of stock and I was not informed. During my various calls, I spoke to a gentleman who made promises that were not kept. I think customers deserve more attention. Fortunately, the last salesperson I had offered me something in return.

The site was easy to navigate and ordering was very simple. I am very happy with the service.

Delivery on time

Received the order earlier than expected, well packaged

This was excellent

Good service

Fast delivery, I am starting to use the products, I will tell you the result after use but I am disappointed because the electric brush does not work

Great

delivery in accordance with the order Thank you for the free samples

Great

Very good and serious.. I even received extra products not ordered... thank you very much

The site is very well designed, you can do your shopping without any difficulties. I really liked the advice section which provides solutions according to the type of problem to solve. It helps to guide your choice among so many products. The delivery is very fast. And, I love the samples that accompany the orders, in fact, it is thanks to discovering a soap sample that I had to place my order. Overall, nothing to say. Hence my loyalty to HT26.

Package well wrapped, products well protected, fast and respected deadlines, in short nothing to say all sites should do like this

Great. Well formulated. informative

Very good I received the package very quickly I recommend thank you for your speed

Clear and concise

Hello, upon opening the package, the Topsygel shower emulsion bottle was poorly closed and the liquid had spilled onto the other bottles, which forced me to clean the entire shipment despite the cellophane packaging around it... not very pleasant!!

I am very disappointed, for a first time with you, the experience was unpleasant, a girl I spoke to on the phone was disrespectful and refused to give me her name, obviously the delivery took longer than expected. Honestly, I don't want to go through that again.

Fast delivery, careful packaging. And thank you for the gifts

I received my order. It was super fast. After only 3 days. I hope the products are super fast like the fast delivery. Except that my planned gifts were not in the package. Maybe you forgot to put them in the package. Otherwise, the delivery was fast super fast. Thank you very much .... it's better to order on your site

Shipping was quite fast. I am just disappointed with the damaged products I received and how expensive they are.

It's very good but be careful I was debited twice for the same order and I am waiting for the refund thank you

I received my package very quickly I am very happy

It's perfect thank you

Very good