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Rating: 5 out of 5
I am very satisfied
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1, 3 and 5 stars
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Rating: 5 out of 5
Delivery is still a bit expensive
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Rating: 5 out of 5
Very good, thank you
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Rating: 5 out of 5
I am really satisfied with my order, but learn to answer the calls. See you soon. Thank you
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Response from HT26
Hello madam We thank you for sharing your experience with HT26 We apologize for the inconvenience caused. We are available to respond to you from Monday to Friday from 9 AM to 7:30 PM, and you can contact us at 0140185100, at 0668918825 or at 0145231214. Thank you for your understanding. The HT26 team wishes you an excellent day.
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Rating: 5 out of 5
Well packaged products with nice gifts in addition thank you to the sales team
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Rating: 5 out of 5
This is my skin plug I love Ht26 products
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Rating: 5 out of 5
This product is magical, I have used my jar for two weeks, it is all clean, thank you very much HT26
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Rating: 5 out of 5
I am very satisfied with the products
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Rating: 1 out of 5
I have received my package. But like my last order, I received the 500ml cream instead of the 500ml milk. And the transparent whitening soap instead of the purifying whitening soap: see attached photo. 'I would like to know what is happening with this range and its box?
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We apologize for the inconvenience caused. Indeed, we have contacted you and we have resent the product that you actually ordered. However, regarding the White Essence range, some products like the Whitening Soap are out of stock. That is why, for many months, we have modified the Box and replaced the missing products. Everything is indicated on the website www.ht26.com, where you can find all the information you need, and we invite you to consult it before placing an order. We are also at your disposal to answer your questions or provide advice at 0140185100 or 0668918825. The HT26 team wishes you an excellent day
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Rating: 5 out of 5
Very satisfied
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Rating: 5 out of 5
I love it
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Rating: 5 out of 5
Great
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Rating: 5 out of 5
Easy to use
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A
Rating: 5 out of 5
Fast delivery and very effective product.
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Rating: 5 out of 5
Thank you
Package received quickly and the tea oil works really well
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Package received quickly and the tea oil works really well
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Rating: 5 out of 5
Received on time
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A
Rating: 5 out of 5
Quality of products
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Rating: 1 out of 5
Well, I can't give the deserved star yet since I bought it, there hasn't been much effect on me, maybe I should wait a bit longer, I will come back to you at that time, best regards.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Please know that our team of pharmacy doctors formulates our products based on plants and vitamins, ingredients selected for their quality and effectiveness. Our products allow you to achieve progressive, but natural and lasting results. Do not hesitate to contact us at 0140185100 or 0668918825, we are at your complete disposal to answer your questions and advise you if necessary. The HT26 team wishes you an excellent day.
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Rating: 5 out of 5
I received my orders well..
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Rating: 5 out of 5
I am very happy to have received my orders in less than a week and also the gifts in the box thank you ht26
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A
Rating: 5 out of 5
Always satisfied with HT26
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A
Rating: 5 out of 5
I am very satisfied
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A
Rating: 5 out of 5
I really appreciated my order this time. It seems like an improved formula. Visible results only after a few applications
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Response from HT26
Hello, Thank you for your order with HT26. We are delighted to know that you had a positive experience and that our products fully satisfied you. Your feedback is valuable to us and we are grateful that you took the time to share your experience. We hope to have the pleasure of serving you again soon. The HT26 Customer Service
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Rating: 5 out of 5
Hello, I am satisfied with your products.
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Response from HT26
Hello, Thank you for your order at HT26. We are delighted to know that you had a positive experience and that our products fully satisfied you. Your feedback is precious to us and we are grateful that you took the time to share your experience. We hope to have the pleasure of serving you soon. HT26 Customer Service
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Rating: 5 out of 5
Delivery is fast, and I am very satisfied with my order.
I highly recommend it.
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I highly recommend it.
Response from HT26
Hello, Thank you for your order at HT26. We are delighted to know that you had a positive experience and that our products fully satisfied you. Your feedback is precious to us and we are grateful that you took the time to share your experience. We hope to have the pleasure of serving you soon. HT26 Customer Service
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Rating: 5 out of 5
Easy to use
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Response from HT26
Hello, Thank you for ordering from HT26. We are delighted to hear that your experience was positive and that you were completely satisfied with our products. We appreciate your feedback and thank you for taking the time to share your experience with us. We look forward to serving you in the future. HT26 Customer Service
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Rating: 5 out of 5
The service is fast
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Response from HT26
Hello, Thank you for your order at HT26. We are delighted to know that you had a positive experience. Your feedback is precious to us and we are grateful that you took the time to share your experience. We hope to have the pleasure of serving you soon. HT26 Customer Service
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Rating: 1 out of 5
The cream preparation made my complexion darker, where is this lightening, mattifying effect, blah blah, on the contrary I have become darker and darker. I am very disappointed, it's money thrown out the window.
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Response from HT26
Hello madam, We thank you for sharing your experience with HT26. Our team of pharmacy doctors formulates our products based on carefully selected plants and vitamins for their quality and effectiveness. Please note that each product line is designed to meet different needs and corresponds to different skin types. That is why we recommend consulting our experts before placing an order, to guarantee you a satisfactory result. We invite you to contact us at 0140185100, at 0668918825, or by email at [email protected], we are at your complete disposal to advise you and answer all your questions. The HT26 team wishes you an excellent day.
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Rating: 5 out of 5
Top notch
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Rating: 5 out of 5
Cool
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Rating: 5 out of 5
I am discovering the product, for now, nothing to say. All the time it is the same gift, the soap, thank you.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Indeed, we always strive to satisfy you as best as we can, and we offer you a soap from the WAX range with every order, carefully formulated by our pharmacy doctors to restore radiance to your skin. You can find different formulas (Hibiscus, Argan, Cocoa, Shea, and Coconut) in your orders. Of course, you receive more gifts depending on your purchase amount. If you have any questions, do not hesitate to contact us at 0140185100 or 0668918825, we are at your complete disposal. The HT26 team wishes you an excellent day.
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Rating: 5 out of 5
I have always been leaving 5 stars because I have been using HT26 for many years and have seen different results on my face and body. HT26 has very good products that help lighten dark spots and also brighten your skin. The good products that do not have any harsh chemicals. My family and friends always say how beautiful my skin complexion looks. Thanks to HT26 products because I can never leave without them. I have introduced HT26 to my 2 sisters and they loved the products. Thanks HT26 for your good skincare products.
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Response from HT26
Hello Goretti, Thank you for ordering from HT26. We are delighted to hear that your experience was positive and that you were completely satisfied with our products. We appreciate your feedback and thank you for taking the time to share your experience with us. We look forward to serving you in the future. HT26 Customer Service
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Rating: 1 out of 5
I ordered the anti-spot lightening topsygel milk but I received the light complexion topsygel milk.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Regarding the Topsygel lightening milk, it has indeed undergone some modifications to its packaging for marketing reasons, and we have indeed marked 'light complexion' instead of 'anti-spots'. However, we confirm that the formula is exactly the same and that consequently, the results are also the same. So do not worry, this product will still help you fight against spots as well as their appearance. If you have any questions, do not hesitate to contact us at 0668918825 or 0140185100, we are at your complete disposal. The HT26 team wishes you an excellent day.
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Rating: 5 out of 5
Content is effective.
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Response from HT26
Hello, Thank you for your interest in our brand. Best regards, HT26 Customer Service,
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Rating: 5 out of 5
Very good quality
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Rating: 5 out of 5
Fast delivery
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Response from HT26
Dear Paulette, Thank you for ordering from HT26. We are delighted to hear that you had a positive experience. We value your feedback and appreciate you taking the time to share your experience. We look forward to hearing from you soon. HT26 Customer Service
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Rating: 5 out of 5
Great
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Response from HT26
Hello madam, Thank you for your comment. We always strive to ensure your satisfaction, and we will always be there at your disposal. The HT26 team wishes you an excellent day.
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Rating: 1 out of 5
Hello, I did not receive the product that I saw in the photo.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Following our phone conversation, we confirm that the Topsygel Serum, the one you ordered, has undergone some modifications to its label for marketing reasons. Indeed, the label of this product no longer mentions 'anti-spots', but we confirm that the formula has not changed, it remains perfectly identical, which means that the benefits of the product remain the same and that it still fights against spots as well as their appearance on your skin. We thank you for your understanding. The HT26 team wishes you an excellent day.
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Rating: 1 out of 5
I bought products and mistakenly paid the shipping fees twice and since then I have been chasing them for a refund.
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Response from HT26
Hello madam, As a reminder, you placed two orders at the same time to Senegal, and we suggested combining these two orders to save on shipping costs. Indeed, you pay a total of 40 euros for shipping to this destination, but we pay more for that. We confirmed that we would refund you the shipping fees when we received the DHL invoice for the transit of your package. To date, this is still not the case. But we confirm once again, despite our many exchanges, that you will be refunded shortly for the difference between the amount you paid and what DHL charged us. We thank you for your patience and understanding. The HT26 team wishes you an excellent day.
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Rating: 5 out of 5
Very fast shipping. I am starting to regain the glow of my skin that I had lost. I hope to continue to see an improvement in my skin. Thank you.
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Response from HT26
Hello Nelisa, Thank you for your order with HT26. We are delighted to know that you had a positive experience and that our products fully satisfied you. Your feedback is precious to us and we are grateful that you took the time to share your experience. We hope to have the pleasure of serving you again soon. HT26 Customer Service