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Rating: 5 out of 5
satisfied with my order and I appreciate the service, thank you again for the surprise gift.
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 1, 3 and 5 stars
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Rating: 5 out of 5
Hi, thank you for all your items. Always loyal.
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Rating: 5 out of 5
Very good products that enhance my really fragile skin
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Rating: 5 out of 5
It went well
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Rating: 3 out of 5
There was no email to confirm the order.
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Rating: 5 out of 5
Hi my order is perfect my complexion is beautiful I have always taken ht26 since 2007 I have never been disappointed thank you
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Rating: 1 out of 5
Good in any case
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Rating: 5 out of 5
I am satisfied with your product
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Rating: 5 out of 5
Nothing to report, impeccable
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Response from HT26
Hello, We sincerely thank you for sharing your experience with HT26. Don't hesitate to contact us via WhatsApp at 06.68.91.88.25 or 01.40.18.51.00, we are at your disposal. The HT26 team wishes you an excellent day.
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Rating: 5 out of 5
10/10
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Rating: 5 out of 5
Well-designed site easy to navigate
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Rating: 5 out of 5
Satisfied with my order, very fast, the delivery and thank you to the entire HT26 team, yeah
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Response from HT26
Hello, thank you for leaving a review. Don't hesitate to talk about it to those around you. Best regards, The HT26 customer service
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Rating: 5 out of 5
Fast delivery even if the shipping costs remain too high
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Rating: 3 out of 5
The product no longer has the same color. Initially, it was brown and now it's white. I wish it were brown. Thank you.
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Rating: 5 out of 5
The delivery is very fast
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Rating: 5 out of 5
Fast delivery
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Rating: 5 out of 5
Excellent results from the products
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Rating: 5 out of 5
Perfect as usual. Thank you very much.
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Response from HT26
Hello, We sincerely thank you for sharing your experience with HT26. Don't hesitate to contact us at 06.68.91.88.25 or 01.40.18.51.00, we are at your disposal. The HT26 team wishes you an excellent day.
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Rating: 5 out of 5
Very good company
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Rating: 1 out of 5
Your rating is VERY BAD... I did not receive my order. The phone number linked to the address does not work. I don't know what to do... I spent 127 euros... I feel robbed..
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Response from HT26
Hello, The tracking of your package indicates that you received it on December 26 (so no delay error), the proof is that it was the subject of a complaint from you because the package was 'incomplete', you indeed only received 2 products, having ordered a set including 6 products. We always show honesty regarding the acknowledgment of our mistakes, but admitting that we forgot to include more than half of the ordered products when your package weighed 2.6 kg when it left our premises (an Action-Stains set weighs between 2.5 kg and 2.9 kg depending on the gifts distributed, the weight of the box...) is unthinkable. Thank you for reviewing your complaint. Best regards. The HT26 team wishes you a pleasant day.
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Rating: 5 out of 5
I received my package and it was very fast. The packaging of the products is very nice. Thank you for the gift that was inside. I just started using the products and it has a nice scent. I will wait a few days to see the result.
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Rating: 5 out of 5
Ht26 will also be my number one plug
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Response from HT26
Hello my dear, Thank you so much for your lovely message! Don't hesitate to call us at +33 6.68.91.88.25 or +3 1 40 18 51 00, we stay at your disposal. HT26 Team wish you a nice day!
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Rating: 5 out of 5
Arrived in Canada before the expected deadline and my wife loved the gift :)
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Response from HT26
Hello sir, We warmly thank you for sharing your experience with HT26. It is a pleasure to read your feedback, which greatly encourages us in the continuous improvement of our services. By the way, do not hesitate to contact us at 01.40.18.51.00 or 06.68.91.88.25, we are at your disposal for any questions or advice! The HT26 team thanks you once again and wishes you an excellent day
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Rating: 1 out of 5
Yes, yes
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Response from HT26
Hello Thank you for sharing your experience with ht26
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Rating: 5 out of 5
Very fast delivery
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Rating: 5 out of 5
satisfied
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Rating: 5 out of 5
It's going to be almost a year since I've been using this range, I had never had such satisfactory results as those of these last days. That is to say in a year all the orders that were delivered to me were not compliant products, they were products that either passed their expiration dates or lasted too long and did not give me the shade indicated in the product description and gave me lots of pimples on my face and also eczema under my breasts. Recently I placed an order, upon receiving it, I discovered that the color and smell had nothing to do with those I was used to receiving. Furious I contacted ht26 complaining about receiving non-compliant products when in reality it was the compliant product that I had just received for the very first time. Ignoring that the true color of the product is white and not Belgian as I was used to receiving, I demanded a change or a return in case they would refuse to change it by blaming the seller who thanks to her I discovered the real product. The latter then decided to send me another product, but before the arrival of the other product, since I had nothing left to put on my skin I decided to use what I thought was a fake product on my skin before the real one was delivered to me. Surprisingly I discovered a new radiant skin with the shade I had always dreamed of, the pimples disappearing, the itching of eczema fading, thank you infinitely honest seller, thanks to you I discover the benefits of this range that beautifies my skin with the clear white complexion I have always dreamed of. Sorry for the way I behaved with you, I apologize. Now that I know the true color and smell of my range, I keep an eye on you. In short, I am very satisfied with the new result on my skin, it has given me a certain confidence in myself ...
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Response from HT26
Hello madam Thank you for sharing your experience with HT26. The French regulation being very strict and our products controlled more than regularly, we are always obliged to send you compliant products, both in terms of date and formula. But in order to respect our ethics (selling natural and quality products), our products do not contain color preservatives which are however very present in the majority of cosmetic products on the market. Certainly the color may vary, but this in no way relates to the validity date of the products or their non-compliance. Each of your orders was the subject of a complaint that should not have been (a drop of product present on the packaging, a color that varies a little ...), and the products were still sent to you, without us having recovered the products that did not suit you. Nevertheless, we are delighted to have been able to resolve the situation and to know that you are now satisfied! We thank you for your orders, and we will remain at your disposal to advise you as best as possible and to exchange with you. The HT26 team wishes you an excellent day
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Rating: 5 out of 5
Great customer service as always but the delivery doesn’t provide tracking information, you just wait and not knowing when it will come.
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Rating: 5 out of 5
Very good
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Rating: 1 out of 5
I'm not happy as I wasn't sent email notification of order I placed on your website, neither did I receive update of when my products will be delivered. I ordered this products a week ago, still no update on when it will be delivered after paying £26 express delivery charge. Kindly look into this and please deliver my Products as I'm traveling in few days for the Christmas Holiday.
Felicia London
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Felicia London
Response from HT26
Hello Mrs thank you for your message Your order was placed on Monday November 11, and counting the collection of parcels for the United Kingdom which takes place on Tuesday on the one hand, and the weekend when the carriers do not transit on the other hand, you have received your package on time, i.e. on December 18, according to the tracking of the package. There is no point in making a complaint at this level. In addition, we offer products that are controlled and subject to strict regulations, which since Brexit can spend a little more time in customs. We advise you to order in advance if you need to receive the parcel in the UK by a certain date. Furthermore, regarding the validation email that you did not receive, please check the validity of your information. Thank you for your understanding. The HT26 team wishes you a good day
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Rating: 5 out of 5
It's very efficient
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Rating: 5 out of 5
I always buy my soap here, never disappointed
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Rating: 1 out of 5
The products I received weren't good
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Rating: 3 out of 5
The delivery service is good
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Rating: 5 out of 5
I am satisfied with my order. Package well wrapped and thank you for the little gifts. I recommend
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Rating: 5 out of 5
I've been buying from HT26 for a long time now, and orders are always reliable. I only wish that we could be able to track delivery because you just don't know the exact day or time your products will be delivered and I will put the blame on the delivery company and not HT26, apart from that everything is sweet. I do recommend HT26 for great products.
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Rating: 1 out of 5
My experience has just been very bad. I ordered a carrot cream from ht24 and the serum. Both with high prices. When I received my package yesterday and opened it, I was surprised that there was only a small Topsy gel exfoliating cream inside, some gloves and a soap as a gift. I made no such request. I hope they give me my money back or tell me how to return this, because it is a shame to pay so much money and have them give you another item. I want to receive what I asked for. I'm disappointed. Give me my money back and take your exfoliator. I don't give them a zero because you can't. after having waited so long.
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Rating: 5 out of 5
I am very satisfied with the ordered products. The delivery was fast. Well done HT26 team.
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Rating: 1 out of 5
I did not receive the right order
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Rating: 5 out of 5
Effective products! Speed in delivery!
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