Customer reviews of HT26

I am very satisfied with your products since I started using them.

Very good quality of service

The site is very readable. It is easy to find your product.

Good

Really, the site is good, it's easy to find the products, you place your order and 4 days later you have it, it's really super nice.

Hello, I just started it, I don't have results yet.

I remain your customer for now, that's the most important. I will come back to you for a new order soon.

Very good site. A true luxury brand for black and mixed skin. I have been using HT26 products since last year and since then I can't do without your products which, despite sometimes high prices, are still worth it.

I am satisfied with my purchase.

Please resume shipments through the relays as it is cheaper for us; please.

Very happy with my order and especially the effectiveness and speed in a very short time.

I am very satisfied with my products, especially for the speed, thank you.

I am happy with my order, but I did not receive the 50 ml shower gel.

Excellent delivery.

I used the cream, oil, glycerin, and glutathione gel for 5 days but I'm not reassured because it gives a burning effect on my skin with the shower gel. After using the cream, I scratch my skin because it itches as if there are harmful substances present. I am very disappointed. I don't think I will continue to use your product. Before, I used the Francois Bedon range with no problems. Very disappointed with this price for a bad cream.

Order received on time

Cool

I called on the phone following an internet order that I had to pick up in store 4 hours away. Plus, the saleswoman was unpleasant!!!

Fast delivery, serious shop

Good reception, online order, pickup in store the next day. Well done

I ordered from the United States and received my order in a week. Which really made me happy.

Perfect! Plus, the order always arrives with lots of gifts. Thank you

Very good product. I highly recommend it

Products delivered quickly. Satisfied with my order.

Very good products

The website is user-friendly, my product was delivered on time and I am very grateful for the gift

Package well received on the scheduled date

The order is so fast
And you get your products in good condition
And I really like the gifts you offer when making a purchase.
Consequently, the face cream is very small for 26€.

I placed an order on 09/09 that I received on 13/09.
Not only did the order arrive in a catastrophic state, torn box, open etc. (evidence to support); but on top of that, one product was missing!!
So naturally on 13/09 I contacted HT26 with the number I found on Google, they redirected me to 0140511800 supposedly customer service/SAV, which I did.
So I reported my issue to the SAV, they asked me to send an email with the photos as proof, which I did quite simply.
For more than a week I received no response, no follow-up, nor treatment of my issue. So I called continuously, let me tell you that the people who answer the SAV are MORE THAN RUDE in the way they address customers and on top of that hang up when they have no solution, do not listen to the customer's request at all and do not leave any follow-up in the file!
But even better, they constantly have bugs in their ordering software, say they will call the customer back during the day and NEVER do (I have proof of what I am stating)
Today is 14/10 and I still have no response!
So I called this evening at exactly 5:15 PM the SAV, the lady clearly interrupted me and said I quote:

Easy to navigate and find products

Order delivered on time plus lots of little gifts

excellent service

Fast service, impeccable

Great! I received my order on time

Good

Delivery is okay. Customer service is top-notch

Promises kept

Fast delivery. Well packaged product.

The site is overall well organized, it is quite simple to find your way around when looking for a specific product. Delivery is fast but the only downside is regarding the gift lol please diversify your gifts, we are tired of your bath salt..

I waited almost a month to receive my order. The ordered product was out of stock and I was not informed. During my various calls, I spoke to a gentleman who made promises that were not kept. I think customers deserve more attention. Fortunately, the last salesperson I had offered me something in return.