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R
Rating: 5 out of 5
Fast and efficient
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 1, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Package received quickly, I am satisfied with my order, a 10/10 for LOLA who prepares the orders with gifts, it's nice.
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M
Rating: 5 out of 5
Hello I finally received my package thank you for your understanding
Best regards
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Best regards
A
Rating: 4 out of 5
Hello, The HT26 brand is of quality, except that you have an extremely mediocre delivery service. This could make you lose orders
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Response from HT26
Hello, Thank you very much for your feedback regarding the quality of our products. Indeed, we work with Chronopost, which is responsible for delivering your packages. Inconveniences sometimes occur, but they are quite rare and we always do our best to resolve them according to what suits you when they happen. Nevertheless, we apologize if your package was delivered with complications. If you need information, do not hesitate to contact us at 0668918825, at 0140185100 or by email at [email protected]. Best regards. The ht26.com team
J
Rating: 5 out of 5
Very good, I am very satisfied
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H
Rating: 5 out of 5
It is easy to use a different language to help you easily select products. And I also learn which products are best to complement each other when using
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P
Rating: 5 out of 5
All is very good
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Response from HT26
Hello, A big thank you for your positive feedback! We are delighted to hear that you appreciate our products and services. Your satisfaction is our priority and we hope to see you soon on ht26.com. Best regards. The ht26.com team
P
Rating: 4 out of 5
I really like the brand. It's a good soap
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Response from HT26
Hello, Thank you very much for your positive feedback! We are delighted to learn that you appreciate our products and services. Your satisfaction is our priority and we hope to continue to surprise you with our products. Thank you and see you soon! The ht26.com team
G
Rating: 5 out of 5
My order was successfully placed and the navigation was very fast, the delivery time was respected
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W
Rating: 5 out of 5
I highly recommend
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M
Rating: 5 out of 5
Very good site. Fast shipping and very well packaged.
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C
Rating: 5 out of 5
Good evening, fast shipping, I just need to test the product
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Y
Rating: 5 out of 5
Thank you for the gifts
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L
Rating: 5 out of 5
I am very happy, I received my order very quickly
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B
Rating: 5 out of 5
Arrived well packaged
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A
Rating: 5 out of 5
As I mentioned earlier, navigation is faster and the shipping of packages is quick and I am very satisfied.
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A
Rating: 5 out of 5
The site navigation is practical, easy to find products. The delivery is fast and reliable. In three or four days I received my order. I am very satisfied.
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A
Rating: 5 out of 5
Excellent
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A
Rating: 4 out of 5
Good
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W
Rating: 1 out of 5
I’m so disappointed with my order. My order got damaged because of poor packaging. I have sent emails but no reply. I have also called but no one ever picks. This is the second time I’m having a similar situation that never gets resolved. Still hoping my problem is resolved.
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E
Rating: 5 out of 5
Very good and fast
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Y
Rating: 4 out of 5
FIRST ORDER PLACED EVERYTHING IS GREAT FINALLY ALMOST PUT A PROMO CODE FOR A NEXT ORDER VALID ON THE 30TH EXCEPT I PICKED UP MY ORDER ON THE 12TH IT'S A BIT STUPID
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M
Rating: 5 out of 5
I am very satisfied. Thank you.
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M
Rating: 4 out of 5
Just thank you
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A
Rating: 5 out of 5
Very fast delivery
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M
Rating: 5 out of 5
Satisfied with my order
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D
Rating: 1 out of 5
Customer service does not respond
I have not received my order Since
They said they would make a refund
No response since
No refund
I have to move on to something else
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I have not received my order Since
They said they would make a refund
No response since
No refund
I have to move on to something else
D
Rating: 4 out of 5
Good
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E
Rating: 5 out of 5
Make sure to inform the client about taxes to be paid through DHL prior to delivery. My package was delivered 4 days late due to DHL's email request to pay estimated taxes that I was not aware of when checking out my order on the HT26 website.
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K
Rating: 5 out of 5
I like
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G
Rating: 1 out of 5
I had an allergy
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M
Rating: 5 out of 5
Speed, reliability, credibility with little gifts included
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A
Rating: 4 out of 5
Ease of navigation on the site and ordering. Minus one star simply because I waited longer than I thought to be delivered
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P
Rating: 5 out of 5
Very fast delivery, well-packaged package with lots of samples... I highly recommend it
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I
Rating: 5 out of 5
Perfect
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F
Rating: 4 out of 5
The delivery process to Ghana was difficult, after delivery on the website I had to pay customs duty
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Response from HT26
Hello, and thank you for your feedback. Shipping to Africa is very complicated when it comes to customs, and even impossible in some countries. Unfortunately, we can't do anything to avoid this hassle because we have no control over customs. Best regards. The ht26.com team
P
Rating: 4 out of 5
Nothing to say
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G
Rating: 4 out of 5
The site is easy to use
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G
Rating: 5 out of 5
Some products are a bit expensive, otherwise good luck to you
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M
Rating: 1 out of 5
I did not receive my order. I waited for my order but I received a message that I have to go to a pickup point which is far from my home to collect my order. It's always like that with Chronopost.
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Response from HT26
Hello, We are sorry to hear that you have encountered difficulties with the delivery of your order. We understand how frustrating this can be. However, we have contacted Chronopost to make a claim regarding your order, and they have certified that the delivery person tried to call you twice (with proof of call) without any response from you. That is why your package was delivered to a pickup point. For any information, please do not hesitate to contact customer service at 0668918825. Thank you for your feedback and your patience. The ht26.com team