HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Delivery is no longer as fast as before and chronopost does not deliver packages to the home despite choosing the option (so we pay more for nothing) No more samples in the packages, it's such a shame!
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Response from HT26
Hello madam, Thank you for sharing your opinion. Samples are sometimes out of stock. Although this is rarely the case, we always try to find something else when that happens. If, however, you did not receive any samples, we apologize for the inconvenience caused and will ensure that this does not happen again. Thank you for your understanding. The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2023
Note: ZERO 00000
Order was never received.
Customer service does not respond to our complaint message either by email or SMS.
Service unreachable by phone either
In short, SERVICE TOO BAD.
This is not the first unpleasant experience.
We want a quick replacement of our order never received OR a full refund including shipping costs
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Response from HT26
Hello Janine, Thank you for taking the time to write to us to share your experience Your products do not yet give you complete satisfaction? We are here to help you! Send us a WhatsApp message at +33 6 68 91 88 25 or to [email protected] and an advisor will take care of you!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2023
I ordered a cream on July 27, delivery was scheduled for July 31, today is August 4 and still no package
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2023
I ordered 4 top line foot files and I received 4 files, but they are not at all the model I ordered.
So I am very very disappointed with the order. I would have liked to be asked for my opinion before sending me something else that I did not order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2023
I placed my order a month ago, my products have still not been shipped, I contacted you without response, and you took my money but did not send my products. This is bad service, never order from this place again.
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Response from HT26
Hello, Your payment has not yet gone through with us, below is the proof 197.... SP..... DHL Express Yes F. S 147.50 € PayPal No No Pending payment by PayPal 2023-06-21 05:00:04 Mobile . Please check with your bank. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2023
I am not satisfied with the result, I did not receive my order and you did not refund me.
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Response from HT26
Hello, Your refund is in progress, because between an international delivery that could not go through due to your address, you were considering whether you should ultimately be delivered in France, so we were waiting for your final decision. Either you modify your international address or you maintain the new national address. Best regards, Eym from the HT26 customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/06/2023
Hello, I had a very bad experience with HT26 because since 08/06/2023 I placed an order on the site and until now I have not received my order and I have not been refunded. I called HT26 Paris and I spoke to a very unpleasant saleswoman who has no respect for customers as she also spoke badly to my husband. She even hung up on me.
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Response from HT26
Hello Madam, This message was written by your husband and not you. We spoke to you on the phone, you are very understanding. Your husband knows how he treats all the female staff at HT26 when he calls. Your package was not delivered due to the lack of handling of your street number by our partner. The package left for you and got lost but we refunded you anyway. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2023
I have never received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2023
Defective bottle, and cream filled only halfway, that's theft
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2023
The site is okay, we find ourselves
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Response from HT26
Hello, thank you for your feedback
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2023
I still haven't received my order!!!
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Response from HT26
Hello, Given the holiday and the weekend following your order, it will take longer to arrive than usual. Thank you for your patience over the next 2 days, as your geographical location is international. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2023
Impossible to track the progress of the delivery
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Response from HT26
Hello, Your order has been dropped off at a relay close to your home. This situation occurs when you are unreachable. I have sent you all the information by email.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2023
I still haven't received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2023
It has been more than 3 weeks since I placed my order and I still have not received it, can I know why?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2023
It will soon be 1 month since I haven't received my order. Moreover, you send me your verified reviews. You should have started from the beginning to see if I received my order or not, and the worst part is that I can't reach you by phone. I reported that I haven't received my order yet but nothing, no response.
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Response from HT26
Hello, On the tracking of your package, I see that the delivery could not be made and that your package would be sent to a pickup point. I invite you to contact the local post office directly so that you can find out where to collect your package. We remain available at this number if needed: 01 40 18 51 00
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2023
Hello, I am still waiting for my order placed since 04/04. Thank you for checking your shipments before asking for feedback.
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Response from HT26
Hello Madam, Your opinion surprises us quite a bit, considering that you picked up your package yesterday at the relay point.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2023
One product did not arrive and no one contacted me when I claimed it
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Response from HT26
Hello Madam, Could you please provide us with the missing product? You can contact us at this number so that we can assist you on this matter: 06 68 91 88 25
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2023
Gifts not received and no response to my message about this
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Response from HT26
Hello Madam, We apologize for the missing gifts, hoping that your order meets your expectations despite the missing gifts.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2023
I haven't received my entire order yet. I paid 25 euros for express delivery and it's been a week and I've only received a fifth of my order on April 4, 23. I'm not happy at all. Diane
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2023
I am very disappointed with the customer service that is unable to resend my order which was returned to them, supposedly the person in charge is absent for a few days. Ht26 is an old company and should be able to resolve these minor issues without delay.
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Response from HT26
Thank you, it has been done. There was an address problem, you had ordered to an old address. The package was returned to us at our expense and the reshipment to your new address should be at our expense, so it is very wise to understand that this is a decision that must be made by a hierarchical manager following an error on your part. Best regards, Customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/03/2023
I am not happy with the person who packed my order, the person omitted the topsygel lightening cream that I paid for. How do I get the cream?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/03/2023
I still have not received my delivery since there is an address error.
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Response from HT26
Hello, The address error comes from your search for relays, an inadvertent mistake. But to allow you to receive your products quickly, we brought them back to you yesterday without waiting for the return of the package that was at the relay far from your home. Best regards, The customer service team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2023
I have not received my order. It has already been more than a week since I ordered and I paid 26 euros for shipping fees. I need my package or a refund. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2023
0 customer care.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2023
The product I ordered (intensive anti-spot cream) had a small piece of glass inside, I request a refund or replacement. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2023
Very bad, until now I have not received my product.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2023
Products not effective at all.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2023
I was given a product I did not order. I originally ordered Lorion based on Carrot etc…and the invoice doesn’t reflect what I received. I don’t understand how my order has been processed to pay in full and not received my orders in full. May you verify and get back to me in due course? Many thanks
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2023
Did not receive my items it’s been over 3 weeks. Why?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2023
I ordered 2 baby shower gels, but I only received 1 baby shower gel. I wrote to customer service without a response. You are thieves
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2023
Girls and boys who wear contact lenses. Never order from HT26. The hazel color with them is BLACK. They are liars. Moreover, I called to complain. The person on the phone was rude. I do not recommend this site for contact lenses.
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Response from HT26
Hello Madam, My colleague was happy to explain to you that the color on the packaging of the lenses was indeed what we sold you. There is no misleading advertising, our lens sells very well and there has never been a complaint. We are a specialized shop and therefore our products are adapted. Sorry that we do not do like your usual suppliers. Best regards Customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2023
Order delivered on time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2023
I couldn't complete my order at all
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Response from HT26
With the inquiry here is what comes back to us: An authorized request for destruction of the shipment has been received. Proof of delivery Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2023
I have not yet received the product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2023
I did not receive the shower gel gift
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
I have a bad review with this company since January 18, I have never received my order, I have sent you countless emails and I have never received a response.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2023
Not satisfied with the product does not rebuild the hair cement which is a fundamental element.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
I wouldn't know what to say, especially since my order was very late now they are holding me because I am being asked to pay £66.90 to recover it which I really do not understand because I paid delivery fees to my home
AND the official HT26 site does not say that we have to pay extra fees
If you can do something so that I get my order, I would need you to refund me as soon as possible thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2023
Order still not received at the validation of my order it was 24 hours for express delivery more than a week nothing no possibility to track my order lack of seriousness I regret my purchase
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Response from HT26
Having remained in wait for delivery by our supplier, we have finally refunded your purchase amount in case of stock shortage as you wished according to our phone conversation, the product is still not available thank you for your understanding. Best regards, The customer service,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2023
I did not receive my order AND the customer service does not give me valid explanations.
Very very disappointed
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Response from HT26
Hello Madam, Our apologies, please know that we are always ready to listen and find a solution to meet your needs. Best regards, The HT26 team
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