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Rating: 1 out of 5
I have not received my order placed since December 30, 2022 thank you I cannot respond to your review
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
1 star review
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Rating: 1 out of 5
Since November 27 until today, we are on December 24, I have not received the order, and I wrote to you 2 times, no response
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Rating: 1 out of 5
I did not receive the same order you sent me something else I am very disappointed
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Rating: 1 out of 5
I made an order and it was not sent complete
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Rating: 1 out of 5
I have not yet received my order since December 3, so I am not satisfied and it is urgent, thank you for doing what is necessary
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Rating: 1 out of 5
I am very disappointed. I did not receive my package normally. My shower gel, the cap was broken and it spilled all over the package. And I am not satisfied with all that
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Rating: 1 out of 5
Poorly packaged products, it's really a shame
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Rating: 1 out of 5
Incomplete box and gifts not received so misleading advertising
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Rating: 1 out of 5
I didn’t get all the products I ordered and I have not gotten anyone to explain to me what happened and when I will get the remaining products. When they pick my call. They say they don’t understand English. I must speak French. However they are selling to international market with no multilingual customer support
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Rating: 1 out of 5
The color of the milk I received is brown it looks like the milk is oxidized
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Rating: 1 out of 5
I did not receive the gift you gave me. I am disappointed
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Rating: 1 out of 5
I have never received my order. Impossible to give my opinion. But I will never order again, that's for sure.
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Rating: 1 out of 5
Unpleasant experience with misleading gifts and this is the second time.
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Rating: 1 out of 5
Very disappointed in your services. Worst customer service I have ever encountered. Ordered 2 products but received only 1. Contacted customer service via email twice and got no response until date. Got through to customer service on the phone on 2 different days to resolve my problem but was told the boss was around and that I must call back the following day. No one bothered to take down the reference number nor listen to my query. The customer service agent even refused to tell me their names despite the fact that I asked on both occasions.
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Rating: 1 out of 5
There is a product missing from my order, I received two creams instead of one cream and one gel.
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Response from HT26
Hello Madam, Indeed as indicated by call and in your package, we no longer have gel so we sent you 2 face creams
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Rating: 1 out of 5
I still have not received the package. Please do what is necessary. Regards
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Response from HT26
Hello, Your package was delivered on September 30, if that is not the case you can call us so we can resolve this issue.
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Rating: 1 out of 5
I would like to give my opinion but I still haven't received my order. It has already been 10 days
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Rating: 1 out of 5
I still have not received my intensive moisturizing body lotion. I have been writing since Thursday and no one is responding to me!!! Send me my lotion that I ordered!!!!!
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Rating: 1 out of 5
Bad customer service. Until now I still have not received my order from 01/10/2022 and yet my account has been debited
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Rating: 1 out of 5
I have never received my order. The status of my order is shipped. I wrote to you and I never got a reply. Please follow up.
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Rating: 1 out of 5
I’m giving a bad review because HT26 is not reliable, how can I purchase a product on 27/09/2022 and till date haven’t received any email telling me when it is going to be delivered
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Rating: 1 out of 5
Hi I don’t speak French, my order hasn’t been delivered and no one is replying to my emails, I just need someone to get back to me please
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Rating: 1 out of 5
Order not received
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Rating: 1 out of 5
I requested a personalization which was not done
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Rating: 1 out of 5
The order takes longer than expected! I haven't even received my order for more than a week.
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Response from HT26
Hello Madam, Your order has not been validated, please contact your bank or PayPal to understand.
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Rating: 1 out of 5
So bad. This is the second time we order and they send us completely different products from those we ordered. Since we did not react to the first slip-up, with poorly packaged products among others, HT26 thinks we are idiots and they continued with the second major error of sending us different products again. We are no longer buying anything from HT26.
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Response from HT26
Hello Madam, Could you please explain your problem better? Send us a WhatsApp message at +33 6 68 91 88 25.
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Rating: 1 out of 5
Terrible, I ordered a product that I never received because you refunded me without any reason, I am not ready to recommend on your site, and by the same occasion order from you, very very bad site...
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Response from HT26
Hello, You were refunded because these products were unavailable.
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Rating: 1 out of 5
Terrible site, impossible to update incomplete order, asking for a gift wrap plus a card, nothing every time I order on the ht26 site I am not at ease and disappointed, I always have to contact customer service. But on the other hand, customer service is top-notch.
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Rating: 1 out of 5
I am missing an item from my order and unable to reach a number for the claim.
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Response from HT26
Hello Madam, We can be reached at this number: +33 6 68 91 88 25
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Rating: 1 out of 5
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Rating: 1 out of 5
My orders always delay. And kindly put provision for English so that I can easily read and know. Maybe your delivery time frame is that but I don't understand French when ordering
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Response from HT26
Hello Madam, Thank you for your return, we take your return and we will work on it
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Rating: 1 out of 5
Very bad product I have patches on my face and pimples on my body I was using makari but since it's hot I wanted to change but what is happening to me is serious acne breakout in not even 20 days of use
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Rating: 1 out of 5
I did not like this product and I really hated this product and I don't want to say more about it
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Rating: 1 out of 5
I did not like this product and I really hated this product and I don't want to say more about it
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Rating: 1 out of 5
I did not like this product and I really hated this product and I don't want to say more about it
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Rating: 1 out of 5
I did not like this product and I really hated this product
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Rating: 1 out of 5
I did not like this product and I really hated this product
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Rating: 1 out of 5
I did not like this product and I really hated this product
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Rating: 1 out of 5
I did not like this product and I really hated this product
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Rating: 1 out of 5
I had ordered 4 shower emulsions but I only received 3.
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