HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
I had ordered a range for 107€ and I did not receive my order even though it is marked delivered and not followed up until now. It really annoys me. I will never order from this site again, it disappointed me.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2022
Mediocre delivery service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2022
The package arrived well, I am disappointed your products made me darken and I have pimples bad products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/06/2022
The gifts you show are not the same as those you deliver, it is very dishonest
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2022
I did not receive my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2022
Products not received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2022
Very disappointed, poor quality of service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/05/2022
Fake product, regretted buying from this site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2022
The cream I ordered was rather a lightening cream and not the anti-wrinkle one you sent me.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2022
Did not receive my order
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Response from HT26
Hello to you, Your order has not been prepared or shipped because there was a malfunction with the payment. As soon as orders are validated, they are immediately prepared and shipped. Do not hesitate to contact us via WhatsApp at +33 6 68 91 88 25 regarding your order! Laboratory HT26
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2022
I still haven’t received my creams… it’s been more than 7 days. I have been calling and no one is picking up the phone. I want my money back
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2022
I placed my order on the 14th and still haven't received my package, strange that you ask for my opinion and I called and was told my package is lost. How could I give my opinion on something I haven't received?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2022
I placed an order on April 10 and paid €25 for shipping. I still haven't received my order and you expect me to rate you? Bad service bad experience and I'm waiting for my order or my money back.
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Response from HT26
Hello to you, We are sincerely sorry that the delivery of your package took longer than initially expected. On our side, we prepared and shipped your order within the allotted time. Brexit causes more checks on packages destined for the UK, which extends the expected delivery times. However, your package was delivered on Wednesday, April 20 to your home Hoping that this incident will not prevent you from ordering again on ht26.com! Laboratory HT26
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2022
My products arrived without problems as usual but this time with a very different damaged product in packaging, scent, and texture. I am very disappointed because just the delivery cost me 35 euros and I have not received any response from customer service. I sent a message with a photo of the products. I really hope I will be refunded for this product.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2022
After using your products for few days I'm having rashes on my face. what do you recommend. I used HT26 - Maximal concentration bleaching face lotion at night and I used White Essence - Correcting lightening serum on my spots. please tell me what to do. the rashes are itchy. I wrote to Ht26. no one has contact me since then. should I returned products?, can I get a refund or replacement with something that will help my face. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/03/2022
I have never received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/03/2022
Always missing products at delivery... I think I will simply stop ordering online. The boxes should at least be put in a nice packaging..
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Response from HT26
Hello, We are sorry for the inconvenience caused on your last order. Send us a WhatsApp message at +33 6 68 91 88 25 so we can assist you better.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/03/2022
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Response from HT26
Hello, We are sorry that your experience did not go well. We remain at your disposal for any other needs.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/03/2022
I did not receive my order as agreed. Despite my requests, I have not received any response from you. It's frustrating. I don't think I will order from this site again. Bad service.
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Response from HT26
Hello Madam, We see that you were delivered on Wednesday, March 9th. Send us a WhatsApp message at +33 6 68 91 88 25 so we can discuss your problem together.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/02/2022
I placed an order and I did not receive it, I sent you several emails on your site and no one responds to me.
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Response from HT26
Hello Madam, We tried to contact you to specify that there were missing products in your order without success. Please send us a WhatsApp message at +33 6 68 91 88 25 so that we can assist you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/02/2022
Very unsatisfied with my order, because part of it was broken, some lotions came without the seal on. I have tried to contact HT26 several times by phone and email but have not gotten any response. Still waiting for a replacement of the damaged lotion or a refund.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2022
I've not received my order yet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2022
I have still not received my product, it has taken too long and this is unusual. Kindly check for me if it’s out for delivery. Thank you
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Response from HT26
Hello, In your case the order went to delivery on February 1st and arrived on February 8th at your address. So it takes 7 days to arrive. We hope that the product is suitable for you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2022
Ineffective products
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Response from HT26
Hello to you, Feel free to contact us on our WhatsApp at 06 68 91 88 25 so that we can give you advice to make your products more effective.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2022
Hello, it has been exactly three weeks since I started using the HT26 range and I have not seen any results yet
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Response from HT26
Hello, thank you for taking the time to write to us to share your experience. Are your products not giving you complete satisfaction yet? We are here to help you! Send us a WhatsApp message at +33 6 68 91 88 25 or to [email protected] and a consultant will take care of you!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2022
The sought-after products are easy to find on the site, fast delivery but customer service leaves much to be desired. I ordered 5 products but only received 2 out of 5. And even after my complaint, I have received no response to this day. Overall, I made a very very bad deal
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2022
You didn’t send what I ordered. You sent three wrong items that I didn’t purchase. Be organized and honest
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2022
I got what I didn’t order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2022
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2021
I did not receive my carrot oil cream, they made a mistake. I had requested a gift-wrapped package because it was for my mother, that was not done. There was no little note either. This time I was disappointed. I will go to the store now.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2021
The site design is pretty but the customer service has become very bad. I have repeatedly tried to get my products delivered and all I get is repeated requests to review the service instead of an actual re-delivery. Tracking details were provided but the courier is obviously lying about delivery being successful because none of my neighbours have my order and we regularly receive parcels for each other. I have said this to HT26 in writing and verbally over the telephone. I am not happy at all with this level of service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2021
I am not satisfied, to this day I have not been able to purchase, the payment system does not allow me to really buy, I am sorry, please help me
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2021
Very disappointed with my order, even though the delivery is fast and we get little gifts, I unfortunately was not happy with my purchase (buttons appearing more and more) and no results.
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Response from HT26
Hello Madam, Can you tell us about your routine so that we can better assist you?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2021
Ht26 made me pay a delivery fee of 25€ while they didn't even have the decency to deliver to my home. They sent me a text saying they would deliver during the day around 9 am and 30 minutes later they sent me another message saying they tried to deliver without success while I was at home. I had to walk a lot to pick up my package. And now DHL is sending me a bill for 25fch, I don't understand anything about all this. Why charge me for delivery when they have already cashed 25€? I like their products but I find that this site scams its customers a bit too much.
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Response from HT26
Hello, We are sorry that you had such an experience. However Madam, we work with carriers, but we do not deliver to you directly. We understand your disappointment, however your questions are the responsibility of DHL.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2021
The site design is good. But there is no information about expected delivery times except within France and I made my latest order on the 13th of December and after 8 days it has still not arrived - and I do not have any tracking information. I am not pleased at all and if a well-established firm like HT26 cannot effectively manage the Christmas surge of customers it makes me wonder what else they may be failing at doing correctly....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2021
A €32 ointment is missing from my package
Very disappointed
Honestly
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Response from HT26
Hello, We have taken note of your comment regarding the product not received,
we will get back to you to respond to your expectations and resolve this issue.
Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2021
Uninteresting product from the range I chose
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/11/2021
I haven't received my order. I had clearly specified in the order in the delivery section that I was passing through Paris and after the deadline the package will arrive behind me.
But you did not respect this deadline, worse, how many emails did I leave to your customer service? Until today without a response except for the spontaneous replies and you dare to ask me for my opinion???
For me it's 0*
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Response from HT26
Please understand that you ordered on a public holiday, we processed your order the next day Friday and considering the weekend you did not receive your order on Saturday. Do not forget that you provided an international number and not a local one, the carrier could not reach you because there was an anomaly with the delivery address. We invite you to take care of this earlier next time as we have constraints related to the public holiday, the weekend, and also to (the health crisis which causes a staggered organization of carriers on sites to maintain distancing)
Best regards,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/11/2021
I did not receive all the gifts that you were supposed to put in my package
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Response from HT26
We are very surprised that you did not receive your gifts, we always put gifts based on the availability of our stock, certainly you did not receive the gift shown in the photo. We apologize and next time we will put gifts for you. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2021
I placed my order on October 28th and to be delivered as quickly as possible I paid the fee of 7 euros, and I only received my order today.
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Response from HT26
Hello Madam,
we respect the delivery time, note that since 29/10/2021 your order was already ready on Friday 29/10/2021. Weekends and public holidays are not taken into account in the delivery time.
12:53 Solution PRS
Package being prepared by the sender
You simply ordered the day before a weekend with a public holiday on Monday, so the carrier scheduled your order for delivery on 03/11/2021, this was linked to the unpredictability of the public holiday. We thank you.
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