Customer reviews of HT26

Very slow service yet I paid for fast delivery. Moreover, my package did not arrive at my indicated address. Very disappointed!!!!

Good

I was expecting my order on October 11. Chronopost reported that I had refused my package. However, they did not come to my house and did not leave me a notice. In the meantime, I contacted Ht26's customer service via the form on their site, no response. My package was dropped off 2 days later at a pickup point in the 10th. However, I live in the 91. Yet I paid the shipping fees. I am disappointed with this service. Apparently, buying directly in-store would pose me fewer problems.

I had one of the worst customer service experiences this time. I received the wrong product, I emailed and sent all the proof. I needed the product so badly that I was willing to pay half of the shipping since the customer representative said the shipping fee is expensive. But after some time, I checked my email and saw that a new order for the right product was issued. I was so happy and thought I did not have to pay any fees, later I saw another email asking for me to pay so I emailed the guy again and he didn't respond. It has been now 3 days and he just kept ignoring me and for the new order they did not receive any tracking number. Even though you have good products, this is not a way to treat a customer.

I placed order no. VWMX4MECU on September 2 but have not received the goods nor obtained the tracking number. Please at least provide the tracking number so I can give good feedback for the use.

Parcel not received. Address wrongly written by HT26. PLEASE I NEED MY PARCEL. THANK

Product does not include the ingredients listed on the site! I sent them several emails but without response! Deceiving people is not good

Order not received 10 days later.

Hello, my package was returned to the sender. There is no way to reach you either by phone or by email. I have already sent you 4 emails without response. I would like to know how to recover the package that has been sent back to you. Thank you.

I have not received any order from you, I placed the order on 05/07 since that date silence despite my follow-up with customer service by email no response

I placed my order because I needed it for traveling, so I chose the chronopost delivery in 1 day where I paid more, but the order arrived too late! And when I tried to call to find out what was going on, I encountered a woman who was so unpleasant, responding as if you hadn't paid for your purchases! I'm not letting this go!

If you're trying to lighten your skin, ht26 products are not the one. I bought the whole lighting set, which cost me A LOT and all that happened to my skin is darkness!! It DOES NOT brighten skin at all.. don't waste your money, it does not work!!

If you're trying to lighten your skin, ht26 products are not the one. I bought the whole lighting set, which cost me A LOT and all that happened to my skin is darkness!! It DOES NOT brighten skin at all.. don't waste your money, it does not work!!

Good day. I have not received my goods, what's going on

Very satisfied with the speed of delivery.

I still have not received my package

Until now I have not received my order

I did not receive the products I ordered and I contacted you but you completely ignored my complaint. I am really disappointed and had to ask my bank to resolve the issue because I do not accept losing my money. I work hard for that.

I thought I ordered certain products and received a package containing other products. Products that have nothing to do with what I ordered. I contacted HT26 to explain the situation and received no response. I had to contact my bank to explain the situation so that I could get a refund. I am really disappointed

I have not received my order

I have not yet received my package, it's been now a week and a few days

Hello, I would like the buyer to have the option to choose Collissimo at the time of payment because until now, for a week, I have still not been delivered by Chronopost and they are leading me on over the phone. I find them very expensive for a very poor service.

I only used it for two days on my son, he had small red spots on his face and I wrote to customer service but have not received a response since because I want to return the others, it's useless and I do not recommend it

Just two days of use and I have small pimples on my face, it's catastrophic as a product

It was my first order and I paid more than my package was delivered to my home and the big surprise my package was delivered to a relay supposedly Covid-19 and today even with the current situation packages are still delivered to home. I wish to be refunded the most I paid.

I don't like it, it burns my skin

not compliant with the description

Package delivered to an unchosen pickup point, impossible to collect, package returned to HT26

Very very poor handling of complaints. Impossible to add the order number or the attachment. It's been 5 days since I made my complaint, but radio silence from the site

After ordering and paying the shipping fees before delivery the carrier requested a customs clearance for Canadian customs, this should be anticipated from the beginning and adds an extra cost of more than 20%, this should be indicated at the order!!!

I tried to order with you and it shows that my order was executed but that you canceled it. Are you wondering if you do not deliver to the United States?

They do not answer questions! There is no return or exchange!

Terrible! TERRIBLE!

my package has not arrived yet

Customer service is ineffective. It's been almost 2 weeks since I sent several emails requesting a name change on the package when the courier did not deliver because my name was not on the address. The package was returned but the amount has not been refunded.

Package not received, no email response service

I haven't received my parcel please

I placed my order over a week ago today I was supposed to receive my package in 2 days I even paid extra for that and until now I still haven't received anything.

Arrived in good condition. Thank you.

I have not received my package, Chronopost passed but did not leave my package so I am very unhappy, I am still waiting for reasons where my package is, best regards.