HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
I ordered the product on the first of December, only for you guys to delay sending my products and also not send the right ones. Very very bad services. I need my money back for the products you guys did not send. Very
Bad service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2021
I did not receive my order
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Response from HT26
Hello,
Our concern is always customer satisfaction, if this is about order 1...823 for which you are making a complaint, please know that there was a payment error likely related to the transaction. This explains the non-receipt of your order. As soon as the status is updated, I will personally take care of your order.
Best regards,
Eymath, customer service manager
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2021
I did not receive my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2020
Broken bottle
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
I received my order well but I didn't like it because I had to pay customs knowing that I paid the shipping fee of €36.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2020
Since I was in the store, the saleswomen are pleasant, the manager or the owner was attentive and friendly. However, the wig I bought is the one for trying on and not a new one. No box or accessories provided. And the trying-on cap is the same for all customers which lacks hygiene.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2020
You change the formulas of your products without notifying consumers! It's a crime, I will return my products to the store
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
I have never received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2020
If the product is out of stock, remove it from the site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
I bought 4 shower emulsions. And a gift. Everything is broken.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2020
Hello, not happy at all because the delivery person left my package above my mailbox which is very imprudent because anyone could have taken it, I will not order from your site again
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
I still have not received my order. Customer service does not respond to me, and unfortunately I am not satisfied and requested a refund but I do not know how to complain because I do not reside in France.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
I am not happy with customer service. I placed my order 2 weeks ago and I still have not received my order. I wrote to HT26 customer service by email, no response. No one is answering my concerns.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2020
I haven't received anything for almost 2 weeks and no communication with the company, it's a shame
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/10/2020
Already for the delivery I found myself paying customs fees upon receipt of the package, but the real problem is that I opened the new bottle of milk yesterday and I notice that it has neither the color, nor the scent, nor the texture of the other milk that I had paid for before, so I am confused and hesitate to put it on my baby. For the rest of my order, it seems correct, the only problem is the milk which is not the same as usual, I don't understand
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2020
This is the worst scam, I am too disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2020
Disappointed, order error, I received an order that is not mine. I have contacted customer service several times who has not responded for a week.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2020
I ordered my products since 7/11/2020 and till now, I have not received it. I am not sure I will be using your service again. No explanation has been given why there is a delay. It's better to have a refund so that I can look for an alternative.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2020
Disappointed with the delivery time of the package. It took a long time while I was supposed to receive it on Monday... 9 euros for shipping to wait this long... I don't think I will order again
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2020
Information taken by phone, the order was made immediately. I received my order 24 hours later in great packaging, accompanied by gifts, samples, and catalogs. Thank you HT26.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/10/2020
I did not receive my entire order, I ordered 3 multi-lightening milks, 1 multi-hydrating milk and 3 soaps worth 11.90 each, and I only received 1 multi-hydrating milk, 1 multi-lightening milk and 1 soap. And where is the rest of my order?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/10/2020
Hello,
I had requested a gift box and a little note, I did not receive it.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/09/2020
You did not print the delivery address correctly as I sent it to you and therefore the package was not delivered and is being returned to you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/09/2020
The processing of orders and shipments is too long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/09/2020
Hello, I am really disappointed because in the order I made there is a missing product and HT26 does not take the time to explain, and this order was for a little sister of mine. I want the missing product because I paid for everything, it is the facial exfoliating sponge that costs 14 euros. Please send me that.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2020
Thieves, package arrives at the relay point for 10 euros but I was never notified of the arrival of the package so it was sent back, to this day although I paid for my product I have neither my oil paid nor refunded nor anything nor even a response to my emails? Disorganized thieves. Mrs. Djenidi Sabrina, I even display my name
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Response from HT26
Hello Madam, as you have seen on your package tracking, you ordered on August 22, the Chronopost relay was delivered on August 24 and remained there until August 4. You were normally notified by phone (0766580582) and by email ([email protected]). We cannot do more, it would have been wise to track your order in your customer area or to call us. The product is being returned here, if you wish we can proceed with the refund. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/09/2020
I was too frustrated during my last order. I had clearly specified my address for delivery. But you sent it to a pick-up point since I am pregnant, it was too much for me
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Response from HT26
Hello Madam, I am sorry for your bad experience. However, I have checked and you had indeed requested a delivery to the following pick-up point: FR2S 50 Boulevard Stalingrad 06300 Nice France. Do not hesitate to check on your account. It’s an automated procedure that we could do nothing about; if you request to be delivered to a pick-up point, we cannot change it afterwards. I am still sorry for your experience, but we do our best for everyone
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/09/2020
I am not satisfied because I always receive the wrong products. I end up with 2 boxes of powder that I cannot use
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Response from HT26
Hello, I will contact you to help you resolve this problem. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2020
Very long shipping service, no message to inform the customer of the receipt of the package, no tracking, so I do not recommend and disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2020
Hello, First of all, thank you for asking for my opinion regarding my order. Actually, I did not receive the product I ordered but rather another one instead. I had purchased a shower gel for £27 but upon delivery, I received an aloe vera shower gel that costs £19, which is an £8 difference. After the lockdown, I went to the HT26 shop in Château Rouge to explain to them, as I usually buy my products there, they gave me a customer service number that I called several times without any response. So you owe me £8.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
Order not received and apparently still not shipped!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/08/2020
Incorrect order. Non-existent customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/08/2020
My white essence lotion was broken and split everywhere, my vegetarus lotion also because it's not sealed also my soap broke in the container.... not a good experience with shipping.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2020
My aromatherapy range arrived mixed.
Do not buy.
Made in China
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/06/2020
Very disappointed, no results
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2020
Speed efficiency the products Well packaged thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/08/2020
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2020
I still have not received my order today is August 14, 2020 for an order placed on July 18, 2020.
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Response from HT26
The package has been available at the relay point you chose since August 3, 2020, you need to track your package or call us for assistance
here is the relay point
HORIZON PRESSE
68 AVENUE HENRI GINOUX
FR-92120 MONTROUGE
thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2020
Order placed since July 14 today is August 12 I still have not received anything the irony in all this when I call it is impossible to tell me exactly where my package worth 120 euros is
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Response from HT26
hello
Here is your tracking link
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XW235337575JB&langue=en
Samuel
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2020
The anti-spot range gave us huge allergies with big bumps on the body, worse I contacted customer service via email and WhatsApp and received no response, it's really a shame.
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Response from HT26
Hello,
I am sorry for your bad experience. Your order did not contain the anti-spot range but only a scrub, we thought it was a mistake. I suggest you call us at 01 40 18 51 00 to help you use the products better
thank you.
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