Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 2, 3 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2018
I do not give 5 stars because I encountered issues when receiving the package, it did not match my order.
But I was called back the next day and the person was kind.
As a result, I was able to keep the exfoliating mask and received my white essence soap 4 days later with plenty of small diverse samples that allowed me to discover other products from the brand.
Translated reviews
Response from HT26
Hello Mrs. Lirette,
We thank you for your comment.
We are glad that your HT26 experience went well in the end.
We will be happy to deliver your next order.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2018
Disappointed with my last delivery because the milk leaked in the box. I only had half of the bottle left. I sent an email to report it and I just received an apology response.
Translated reviews
Response from HT26
Hello, Thank you for your comment. We invite you to contact us at 01 40 18 51 00 to address your complaint with you. Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2018
No issues with the site. I can easily find what I'm looking for. So perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2018
Very nice organization of the site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2018
To recommend
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2018
Hello. All the products I bought suit me well. I will order again on: Glutathione. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2018
Very satisfied with my order thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2018
Fast and complete
The hat was just replaced by a kind of straw glove... not a big deal
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2018
I did not receive the hat HT26 as a gift in my order
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/06/2018
How well received in time the milk very poor quality it does not meet my expectations. It darkened my skin on the face already at the base I have problems with spots on the face that I manage to get rid of, but with this face cream it's worse already that it's satisfaction or refund because I am very very disappointed I stopped using it. If you have any advice to give regarding my face because I have very sensitive skin! And for the gift I did not receive what you described just samples and a hat.
Translated reviews
Response from HT26
Hello Mrs. Massaratou,
We thank you for your comment.
The multi-lightening milk can be used with a serum to give more active ingredients to the milk.
Moreover, to treat your spots and give you radiance, we have the Preparation range which is effective against spots.
For that, know that you need a complete range to set up a daily skincare routine.
This routine consists of a soap, a scrub, a facial lotion, a body serum, a body milk, a day cream, and a night cream for the face.
By effectively using all these products you should eliminate your spots, which will unify your complexion.
We are at your disposal by email ([email protected]) or at 01 40 18 51 00.
Do not hesitate to contact us for any information.
Regarding your gifts, we offer you travel-sized products corresponding to your purchase and to let you discover our products.
The hats change every week.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2018
Nothing to report.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2018
I order several times a year and unlike other sites, you do not make offers and do not provide discount coupons for your loyal customers. Plus, I order from London.
It would be nice to have discounts from time to time.
Translated reviews
Response from HT26
Hello Mrs. Adeogun,
We thank you for your comment.
We offer loyalty points to thank you.
These points are earned for every 100 euros spent, and they can then be converted into discount vouchers to be used during a given period on your orders.
Go to your account, then to 'my loyalty points', then to 'convert my loyalty points into discount vouchers'.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2018
Serious site with quality products.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2018
Hello. Yes the products work well for me. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2018
I received the order well but the gifts are the same as I chose :-(
Translated reviews
Response from HT26
Hello,
We thank you for your comment.
We offer you your gifts based on your purchase and to let you discover our products.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2018
At first I had a bit of trouble ordering because I couldn't validate my cart. Surely a technical issue.
Translated reviews
Response from HT26
Hello Mrs. Menasri,
Thank you for your comment.
If the problem occurs again or if you encounter a different issue, please do not hesitate to contact us at 01 40 18 51 00.
We will take care of you, for your advice, your purchases, the availability of your products and your order.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
Interesting site even if I haven't explored it thoroughly yet. A small downside for the internet interface which is a bit complex and not always practical for searching products
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2018
Hello. I have been your customer for a long time, I always find the products good. Good for me. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2018
What to say super for the gifts and the order was quickly thank you very satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2018
The site is very fast and accessible
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/06/2018
I received my order but the wait was long. It would be better to put it in my mailbox.
Furthermore, I would like you to give me the gift actions scrub, cream, lotion etc. Gel for baby I do not use. Thank you
Translated reviews
Response from HT26
Hello Mrs. Bihiyang,
Thank you for your comment.
We apologize for the inconvenience caused.
The delivery time is indeed quite fast but our carrier may encounter difficulties during the delivery of your packages.
Moreover, we offer delivery in 48h/72h against signature, which means you must be delivered in person.
For your gifts, we do not offer lotion or scrub in travel size.
We offer travel size products to let you discover our different products.
Furthermore, if you have preferences, do not hesitate to mention it when placing your order.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2018
I received quite a few gifts, the delivery is fast which is interesting but during transport, care should be taken not to shake the packages too much because among the gifts I had a small bottle of soap that was half open and I had the contents of the box all wet. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2018
It’s a very effective site, has a lot of information on their products. And if one has a doubt about any product they want to use, you have a doctor who is willing to assist you at any level.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2018
Satisfied with my orders
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2018
Effective and responsive
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2018
Not bad
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2018
You are the best
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2018
As a new customer with you, I already see one positive change in my face and body except for my hands and feet is there a preparation product for hands and feet? Thank you for responding. Best regards Mrs. Kohler
Translated reviews
Response from HT26
Hello Mrs. Kohler,
We thank you for your comment.
We are delighted to count you among our most valued customers and to have been able to satisfy you with our HT26 products.
You are currently using the Preparation range for your body and face.
To also treat your feet and hands, I recommend a hand cream and a foot cream since you already have a body cream.
We are currently offering a hand cream + a foot cream Topsygel for 27 euros.
https://www.ht26.com/fr/636-savon-eclaircissant-topsygel.html?search_query=creme+main&results=478
For any other information, do not hesitate to contact us.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2018
The products were taped at the cap level, the conditioning was not airtight, it leaked.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2018
Good reliable site offering many products according to needs. Secure payment and perfect tracking of the package. Reception in 48h very fast I am satisfied.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2018
Delivery costs too high for Belgium.
Communication about the order not detailed.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2018
It's well done
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2018
for now satisfied with my orders
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2018
Very good product
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
serious
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2018
The site is good but my last order was a disaster. The wait was too long
Translated reviews
Response from HT26
Hello Mrs. Kom,
We thank you for your comment.
Unfortunately, several reasons can delay the delivery of our packages.
We are entirely at your disposal if this problem occurs again.
We will do everything possible for you to receive your package in better conditions.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/05/2018
Poorly packaged package and really very badly. I often received a nice package and this time I don't even want to recommend, I prefer to go to the store next time
Translated reviews
Response from HT26
Hello Mrs. Mvondo,
We thank you for your comment.
We do everything possible to ensure that your package does not suffer damage during transport.
Unfortunately, incidents of this kind are always present.
Thanks to your feedback, we will be more vigilant about the packaging of packages.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2018
Every time I am debited twice and I have to wait at least 3 days for the problem to be resolved
Translated reviews
We use cookies for audience measurement and improving user experience.