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L
Rating: 4 out of 5
The shipping was fast and the service was great.
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 2, 3 and 4 stars
Reset filtersV
Rating: 3 out of 5
I loved the fact that I received the products on time. It is exactly what I needed
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N
Rating: 4 out of 5
I am satisfied with the speed of the delivery
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K
Rating: 3 out of 5
Fast
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L
Rating: 3 out of 5
I didn't appreciate the delivery service. It's been almost a week and it still hasn't arrived, and when I track the shipment, it shows arrived but since I wasn't there (which is not true), it was redirected to the pickup point 2 hours from my home!!!!!
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M
Rating: 4 out of 5
I have only been using this brand for a week. I bought the multi-lightening cream for 40 euros and the HT26 oil for 50 euros, and so far I love the effect it has on my skin... we'll see in the long term.
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F
Rating: 4 out of 5
the customer service's good
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E
Rating: 3 out of 5
I did not receive the fabric masks that go with the Serum in my last order, although I ordered the prescription Serum. I do not live in France.
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Response from HT26
Hello madam. Thank you for sharing your experience with HT26. We indeed exchanged via Whatsapp about this situation, and we sent you the masks right away. As we indicated, you will receive them soon. The HT26 team wishes you an excellent day.
T
Rating: 3 out of 5
I had specified that I wanted the package wrapped for a gift. It was not done.
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F
Rating: 3 out of 5
For the site I think there is not something messy... but my problem is that for such a large company the products are not covered and when they shop the products flow and it is unpleasant..
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Response from HT26
Hello Thank you for sharing your experience with HT26. First of all, we would like to apologise for any inconvenience caused. When preparing your orders, our team always does everything possible to protect your products and ensure that they arrive in perfect condition. Nevertheless, we assure you that we will make sure that this situation does not happen again by redoubling our vigilance. Please do not hesitate to contact us on +33 6 68 91 88 25 with your complaints so that we can find a solution to your satisfaction. Laboratoire HT26 wishes you a good day
K
Rating: 4 out of 5
Too perfect nothing to say
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A
Rating: 2 out of 5
Order received with an incorrect item and it took a week to get a response on the issue even though I sent an email and called several times. The item was received well afterwards... but still, it was not a very good experience
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Response from HT26
Hello Thank you for sharing your experience with HT26 First of all, we would like to apologise for the inconvenience caused. When preparing your orders, our team always does everything possible to ensure that your order is perfect, and that your products arrive in perfect condition. Nevertheless, we assure you that we will make sure that this situation does not happen again by being more vigilant. Also, do not hesitate to contact us at +33 6 68 91 88 25 to share your complaints so that we can find a solution that will satisfy you. The HT26 Laboratory wishes you a good day
I
Rating: 4 out of 5
Very fast delivery hence this rating, let's see the quality of the product.
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F
Rating: 3 out of 5
We don't seem to feel that it's a big brand... because the products are not covered by a label before being closed.. it makes some products flow.. I wonder if this is a counterfeit company.
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A
Rating: 4 out of 5
Nothing to say, the HT 26 products are top-notch, I use topsygel, its glycerin + its shower gel are great....
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R
Rating: 4 out of 5
Good product. It works slowly, you have to be patient to see the faded effects of my targeted hyperpigmentation problem at the bottom of my face.
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A
Rating: 4 out of 5
Now satisfied with the preparation range after using other ranges. But I find that the range is too expensive. If not effective after several uses. Fast delivery and the connection is impeccable. I recommend the preparation range to those who want a brown and even complexion.
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K
Rating: 4 out of 5
Processing time respected
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O
Rating: 4 out of 5
For now I cannot judge I am starting to use it
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C
Rating: 4 out of 5
Fast delivery but expensive I am satisfied with this order
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E
Rating: 4 out of 5
Thank you
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A
Rating: 4 out of 5
Delivery is fast
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J
Rating: 4 out of 5
I am satisfied with my order received quickly.
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A
Rating: 4 out of 5
I ordered the products for my husband and after a month of use he is really satisfied
Thank you HT26!
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Thank you HT26!
M
Rating: 4 out of 5
The site is disorganized
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C
Rating: 3 out of 5
Hello,
I have a lot of old spots on my face, I bought intense anti-spot cream and anti-spot lotion with scrub, I have been using it for 2 weeks and so far I have not had any results
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I have a lot of old spots on my face, I bought intense anti-spot cream and anti-spot lotion with scrub, I have been using it for 2 weeks and so far I have not had any results
Response from HT26
Hello madam, The HT26 team warmly thanks you for your comment and your loyalty. The HT26 Laboratory indeed brings together a team of five pharmacy doctors, whose products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, durable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide you with personalized advice if needed. The HT26 team wishes you an excellent day
J
Rating: 4 out of 5
It does its job.
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Response from HT26
Hello madam, The HT26 team warmly thanks you for your comment and your loyalty. The HT26 Laboratory indeed brings together a team of five pharmacy doctors, whose products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, durable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide you with personalized advice if needed. The HT26 team wishes you an excellent day
S
Rating: 4 out of 5
Thank you ht26, keep providing this service to us in Africa, we want to be reassured about the products that come directly from your laboratory to avoid counterfeiting, thank you
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Response from HT26
Hello madam, We warmly thank you for your comment and your loyalty. Although shipping our products to the African continent can be more complex, we will always do everything possible for you to access our services as simply as possible. Also, do not hesitate to contact us at 0668918825 or by email at [email protected], we are always at your complete disposal. The HT26 team wishes you an excellent day
F
Rating: 4 out of 5
It's pure!!
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D
Rating: 3 out of 5
I added a note but did not see it in my package
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C
Rating: 4 out of 5
Fast delivery even if the shipping costs are too expensive
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R
Rating: 4 out of 5
So far I have not yet had the expected result but I persevere
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Response from HT26
Hello madam, the HT26 team warmly thanks you for your comment and your loyalty. The HT26 Laboratory indeed consists of a team of five pharmacy doctors, whose products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, sustainable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide personalized advice if needed. The HT26 team wishes you an excellent day.
D
Rating: 4 out of 5
Speed of delivery.
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G
Rating: 4 out of 5
Nothing to say, very good quality but mixed feelings as the delivery takes time to arrive.
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R
Rating: 3 out of 5
A bit of speed in processing orders and thank you for responding when we try to contact you
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M
Rating: 3 out of 5
Fast delivery
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M
Rating: 4 out of 5
Good products. A bit expensive
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E
Rating: 4 out of 5
It's okay but could be improved
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F
Rating: 4 out of 5
The multi-lightening shower gel is impeccable without fault. But the HT26 multi-lightening milk does not have a good scent. Please try to improve.
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Response from HT26
Hello madam, we thank you for sharing your experience with HT26. Indeed, our brand is based on certain values, including offering the most respectful products possible for your skin. That is why we take care to formulate them with the least possible chemical ingredients, namely preservatives, fragrances, etc. This is how we keep our commitments by formulating quality products that are also effective. But we still take note of your comment. Do not hesitate to contact us at 0145231214, 0668918825, or by email at [email protected] for any advice or information. The HT26 team wishes you an excellent day.
M
Rating: 4 out of 5
Order well received and well packaged, on time.
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