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Rating: 3 out of 5
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Very satisfied with the order
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Rating: 3 out of 5
the body lotion I ordered, the bottle pump is broken in two, so I have trouble using it. I am very disappointed. Other than that, I like the ht26 products.
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Rating: 3 out of 5
I received my order late, and at one point I couldn't track my order! You expect 5 days maximum to receive the order but it took almost two weeks!
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Rating: 2 out of 5
a bit difficult to navigate. For the quality of the products, the site needs to be reviewed or improved
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Rating: 3 out of 5
the site is good but there is not enough precision regarding the delivery of products abroad, specifically in Switzerland. I do not understand why I paid not only the shipping fees with you but also upon receipt of the package? Why?
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Rating: 4 out of 5
very good site HT26, I have never been disappointed, I always received my orders in good condition
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Rating: 4 out of 5
...I am a customer who always buys in large quantities.....but no discount voucher, no advantage from you....it's a shame
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Rating: 3 out of 5
I rated it average because of the 2 times I had an issue. The first time there was an error on one of the ordered products. This time I ordered (purifying sleeping foam) which did not arrive with my order... I called but couldn't reach you. Other than that, I like your products.
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Rating: 3 out of 5
Very good site, and fast delivery. Too bad the shipping costs are very high
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Rating: 2 out of 5
The shower gel arrived broken, the cream arrived in good condition
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Rating: 4 out of 5
The site itself is quite readable but a bit cluttered in places. Finding your way around is not as easy as that.
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Rating: 3 out of 5
Very satisfied with my order, very fast delivery, now I am waiting to see the result of white essence, I will comment based on the result, thank you HT26 for such fast delivery...
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Rating: 3 out of 5
I received my entire order. I stay in Canada
However, the two serum bottles, the glycerin bottle, and the shower gel all had a leak and spilled in the box. One of the serum bottles was only half full. The products must be hermetically sealed; I think this is something to improve for better customer service; They are already quite pricy to be so poorly wrapped...because even before my order when I read the comments on your deliveries this was the main reason that came up several times..
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However, the two serum bottles, the glycerin bottle, and the shower gel all had a leak and spilled in the box. One of the serum bottles was only half full. The products must be hermetically sealed; I think this is something to improve for better customer service; They are already quite pricy to be so poorly wrapped...because even before my order when I read the comments on your deliveries this was the main reason that came up several times..
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Rating: 4 out of 5
Good site, offers a lot of products
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Rating: 4 out of 5
a lot of information on the site, the products are well highlighted. The order was received on time with little gifts but the shipping costs are high for abroad.
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Rating: 4 out of 5
the ordered product seems to have a different composition from the item listed on the HT26.COM website.
But well, nothing too serious!
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But well, nothing too serious!
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Rating: 4 out of 5
I am satisfied. Package received on time
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Rating: 2 out of 5
Hello,
I received my package today, but I am really disappointed with the delay and especially the quality of the product.
The milk is different! It is lighter than usual and its smell is less strong; it seemed like a mixture of the original and another substance. Even the packaging (the bottle that contains the milk and the writings) is different. I am very disappointed about this.
Regarding the delivery, excuse me, but I think that for €36 in shipping costs, packages should be delivered within the maximum 10 days you specify during the order. Mine always arrive after 3 weeks.
I sincerely hope that these remarks will be addressed or will not recur with the next order because it is not reasonable at all.
Thank you.
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I received my package today, but I am really disappointed with the delay and especially the quality of the product.
The milk is different! It is lighter than usual and its smell is less strong; it seemed like a mixture of the original and another substance. Even the packaging (the bottle that contains the milk and the writings) is different. I am very disappointed about this.
Regarding the delivery, excuse me, but I think that for €36 in shipping costs, packages should be delivered within the maximum 10 days you specify during the order. Mine always arrive after 3 weeks.
I sincerely hope that these remarks will be addressed or will not recur with the next order because it is not reasonable at all.
Thank you.
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Rating: 3 out of 5
average because some services need improvement, I want to talk about the excessively high shipping costs....
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Rating: 4 out of 5
nothing to report
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Rating: 4 out of 5
Not bad but the shipping costs are too high
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Rating: 3 out of 5
Reliable site, fast and secure delivery
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Rating: 4 out of 5
I received my entire order quite quickly and within the deadline.. especially since I live in Quebec.
However, one bottle of oil had a leak.. this is something to improve because even before my order, when I read the comments on your deliveries, this was the main reason that came up several times..
Now let's see if I get the desired effect on my skin..
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However, one bottle of oil had a leak.. this is something to improve because even before my order, when I read the comments on your deliveries, this was the main reason that came up several times..
Now let's see if I get the desired effect on my skin..
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Rating: 4 out of 5
I love HT26 beauty products because I have been using them for over 10 years. My friends love my complexion and I will remain loyal to HT26. Kiss
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Rating: 4 out of 5
Good product delivered on time.
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Rating: 4 out of 5
It's a safe site, I'm not afraid to use my Visa card. The delivery is fast, the products are well presented.
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Rating: 4 out of 5
Great and super fast, my order arrived on the scheduled date without any problems because I highly recommend Ht26.
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Rating: 4 out of 5
Very serious site and products that meet my expectations.
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Rating: 4 out of 5
I would have liked the delivery service to come right to my door instead of making me go down from the fifth floor without an elevator.
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Rating: 2 out of 5
The ht26 products are not very lightening as you say. The skin is, however, soft.
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Rating: 4 out of 5
I am satisfied with my order. But shipping costs need to be reviewed to make purchases easier on the site.
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Rating: 4 out of 5
The site has remained true to itself, always looking for solutions for problems of black and mixed skin. Thank you for thinking of it.
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Rating: 4 out of 5
Well-designed site.
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Rating: 3 out of 5
Good.. Everything is well explained during the order. But I am disappointed with the royal White serum whose pump does not work.
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Rating: 3 out of 5
The delivery person went to the wrong door. The package arrived at my neighbor's. Fortunately, she is honest. It's a bit careless on the part of the delivery services.
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Rating: 3 out of 5
The speed of delivery is great but I placed an order with free shipping mentioned at the end of my order. However, these fees were charged to me after I paid, which I did not appreciate at all when I saw my invoice.
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Rating: 4 out of 5
Good but the result I was expecting is not effective.
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Rating: 3 out of 5
It is a bit busy.
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Rating: 4 out of 5
The delivery was very fast, I am really satisfied.
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