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Rating: 3 out of 5
The site is suitable.
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
thank you
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Rating: 3 out of 5
I really liked the facial scrub
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Rating: 4 out of 5
Order received, everything is well packaged
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Response from HT26
Hello, we thank you for your feedback. Best regards, The HT26 customer service
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Rating: 4 out of 5
Satisfaction.
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Rating: 4 out of 5
Very good site
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Rating: 3 out of 5
The serum is poured, but the rest is good
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Rating: 4 out of 5
Hello, a few small difficulties accessing the site. Also, HT26 used to give nice gadgets like toiletry bags and HT26 bags but for a while now nothing.
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Response from HT26
Hello Madam We sincerely apologize for the changes we have made regarding gifts. However, let us assure you that you receive a bar of soap for any purchase amount, to which we add a hydroalcoholic gel for purchases over 50€, which we combine with a 250mL massage oil for purchases over 100€. Thank you for your understanding The HT26 team wishes you an excellent day
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Nothing to report.
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Rating: 4 out of 5
Fast shipping! Quality is very good.
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Rating: 4 out of 5
Very pleasant.
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Rating: 3 out of 5
Hi, I think it's too early to talk about it before the delivery arrives but I won't hesitate to say that the procedure was simple and easy.
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Rating: 4 out of 5
Hello HT26, thank you because I received my order well, it was quite fast. But a small note, the serum was not well closed, so it spilled a bit, and the packaging was too big for the small quantity of products ordered, a small package would have been preferable. Thank you, see you soon!
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Response from HT26
Hello madam, we thank you for sharing your experience with HT26. We have taken your comments into account and will do our best to improve in the future. Thank you for your loyalty. The HT26 team wishes you a good day.
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Rating: 3 out of 5
My delivery was delayed
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Rating: 4 out of 5
The customer service was impeccable and prompt. While browsing the site, I noticed that the prices indicated on the website were the same as those on my invoice. I thank the lady from customer service on WhatsApp for her kindness and obviously I say see you soon.
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Rating: 4 out of 5
A good site even though I regret the lack of product renewal. You know the age of people evolves, so products need to be adapted to their skin.
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Rating: 3 out of 5
Hello, the lightening milk did not have the same color as the one I bought in another store. This is my first order. Thank you. Have a nice day.
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Rating: 4 out of 5
I really like the HT26 products.
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Response from HT26
Hello, We sincerely thank you for trusting us and for sharing your comments. Best regards, The HT26 customer service.
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Rating: 3 out of 5
The Pot 90 is not the same. The consistency is very light and I am thinking of not buying again.
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Rating: 4 out of 5
The after-sales service is excellent, there is no doubt about it.
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Response from HT26
Hello, Thank you for this feedback. I am sincerely happy to learn that our work and efforts to satisfy you have been appreciated. Best regards, The HT26 customer service
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Rating: 2 out of 5
It dries my skin too much.
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Rating: 4 out of 5
Hello, I can't place my orders. Where does the problem come from, please? Thank you.
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Rating: 4 out of 5
I really like some of their ranges.
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Rating: 3 out of 5
Fast delivery of course, but the packaging of the Glutathione cream needs to be reviewed, I received it opened with an unimaginable amount of cream taken, disregarding hygiene rules and respect for the customer.
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Rating: 4 out of 5
Fast delivery, the products are carefully packaged, quality products
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Rating: 4 out of 5
I am really happy with the speed, really satisfied with the products, very effective.
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Rating: 4 out of 5
Fast service, impeccable package. No issues.
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Rating: 4 out of 5
Good.
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Rating: 2 out of 5
Hello, the body lotion I received does not have the same effects as the one I received previously. That one made my skin yellow while the other gave me a clear white and hydrated complexion. Moreover, the massage oil that was part of the gifts was missing.
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Response from HT26
Hello madam, Our products are formulated with plants and vitamins, which are carefully selected for their quality. On the other hand, the results of our products are durable but progressive. The color left on your skin is the result of a poorly applied product that did not penetrate well. Finally, we note that each of your orders is subject to a complaint, and that you keep your products even though we send you new ones, in order to satisfy you further. We will contact you to clarify the situation. Thank you for your understanding. Best regards, The HT26 team
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Rating: 4 out of 5
Satisfied
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Rating: 2 out of 5
The site is no longer simple, clear, and easy for customers as before. - Unfortunately, the site has huge problems sending emails in case of forgetting the password for one's account. - The online support to recover the account was okay on the second attempt resulting in the recovery of the account.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We have taken your dissatisfaction into account, and we will do our best to improve these elements. On the other hand, do not hesitate to contact us at 01.40.18.51.00 or 06.68.91.88.25 if you have any questions, we are at your disposal. Best regards, The HT26 team
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Rating: 3 out of 5
Their site is not understandable for everyone, but the products are of good quality
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Rating: 4 out of 5
Very good and fast service
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Rating: 4 out of 5
My order was delivered with satisfaction.
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Rating: 3 out of 5
For now, I haven't used the milk yet.
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Rating: 4 out of 5
Good, no problems to report.
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Rating: 4 out of 5
Cool
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Rating: 4 out of 5
Satisfied and fast service!
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Rating: 4 out of 5
The products are good
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