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Rating: 4 out of 5
Fast delivery. I hope this lotion will be good for my skin.
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
The navigation on the page is simple, the package came very well packaged so that nothing would fall out. I just started using the order.
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Rating: 3 out of 5
very disappointed because the oil arrived punctured and dripping, not serious at all, the cream, nice packaging, practical and easy to understand instructions
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Rating: 4 out of 5
Easy and smooth order, fast delivery especially within the given time frame.
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Rating: 4 out of 5
good welcome good reception
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Rating: 4 out of 5
Hello, I have always been satisfied except for my last order, the milk is not of good quality, it is a milk that I have been using for years and this time it is darker, more liquid and even the smell I do not recognize at all. I sent a complaint email and so far no response from you. What to do? Otherwise, for the rest of the products I am very satisfied as always.
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Rating: 4 out of 5
Moisturizes the skin well
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Rating: 4 out of 5
The gift 2 that I received was not the one that was sent to me in the photo.
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Response from HT26
Hello madam, Thank you for your understanding; the gifts are according to available stock. Thank you
A
Rating: 2 out of 5
Pitiful service
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Response from HT26
Hello Madam, your missing shower gel is on its way. You will receive it shortly. Best regards, Customer service
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Rating: 3 out of 5
The formula for the lotion seems to have changed.
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Rating: 4 out of 5
Order well received, small downside the shower gel leaked.
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Response from HT26
Hello madam, thank you for sharing your experience with HT26. We apologize for the inconvenience caused, we will ensure that this does not happen again. Please feel free to reach out to us if needed, we are at your disposal. The HT26 team
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Rating: 4 out of 5
Hello, Thank you for taking the time to write to us to share your experience. You are happy to have received your order. Thank you
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Response from HT26
Great job as always, I have ordered so many times from HT26. I could’ve said more but I don’t understand French language.
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Rating: 4 out of 5
I love my products and the packaging was great. My only problem is the exaggerated amount of shipping. Shipping is supposed to be free for a certain amount of orders. I ordered about 3 different sets costing about $350. Why should I pay for shipping? Sometimes I want to refill my products but when I think of shipping I change my mind
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Rating: 4 out of 5
I love most of the HT26 products I used but will say that some are too expensive and shipping is also exaggerated because sometimes I need just 2 products for refill but the shipping cost won't let me buy.
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Rating: 4 out of 5
The delivery was ultra fast.
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Rating: 4 out of 5
Product conforms to the order.
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Rating: 4 out of 5
My milk arrived, the shipping is quick, it took only 3 days, it's a good product recommended.
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Rating: 4 out of 5
Fast delivery.
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Rating: 4 out of 5
I am satisfied with my order. I had to buy this milk because the one I usually use is out of stock. Delivery was quite fast.
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Rating: 4 out of 5
Product as described.
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Rating: 4 out of 5
I placed my order just before August 15. The site informed me that it would be processed on August 16. Which was done. Extremely fast delivery. Thank you!
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Rating: 4 out of 5
Nothing to report on the navigation on the site. However, very disappointed, when placing the order it was announced that delivery would be free from a certain amount. My order was above that amount but I was charged delivery fees.
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Rating: 4 out of 5
Very good products, I am happy with my order. Thank you very much
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Rating: 3 out of 5
The site needs to be improved
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Rating: 3 out of 5
Not too many options
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Rating: 4 out of 5
Nothing to say impeccable
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Response from HT26
Hello Amivi Huguette, Thank you for taking the time to write to us to share your experience
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Rating: 2 out of 5
I am not very happy, Among the ordered products, I ended up with two products that I never ordered.
I received two whitening soaps instead of two gold and argan soaps.
I would like to know what to do.
Knowing that I live in Canada, shipping and customs fees are still very expensive.
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I received two whitening soaps instead of two gold and argan soaps.
I would like to know what to do.
Knowing that I live in Canada, shipping and customs fees are still very expensive.
Response from HT26
Hello MICHELE, Thank you for taking the time to write to us to share your experience Your products do not yet give you complete satisfaction? We are here to help you! Send us a WhatsApp message at +33 6 68 91 88 25 or to [email protected] and an advisor will take care of you!
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Rating: 3 out of 5
Very good product. The complexion gradually lightens and also evens out. However, at the top, we lose a shade. That's why I give 3 stars
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Hello Marie-Pascale, Thank you for taking the time to write to us to share your experience
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Rating: 3 out of 5
The gifts offered are not cheap. False advertising.
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Response from HT26
Hello, Thank you for taking the time to write to us to share your experience Your products do not yet give you complete satisfaction? We are here to help you! Send us a WhatsApp message at +33 6 68 91 88 25 or to [email protected] and an advisor will take care of you!
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Rating: 4 out of 5
I use it after my shower and my skin is soft and satin. I highly recommend this milk in addition to the repairing serum. Which is applied daily.
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Response from HT26
Hello Pegie, Thank you for taking the time to write to us to share your experience
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Rating: 4 out of 5
Good site ergonomics, easy to place an order.
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Hello Ulrich, Thank you for taking the time to write to us to share your experience
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Rating: 2 out of 5
Navigation is sometimes difficult and on top of that your delivery fees are very expensive but I can understand Chronopost, but the relay should be free with a purchase of over 50€ the delivery should even be free with a big brand like HT26 but unfortunately, it does not encourage buying online from you, please look into this. THANK YOU
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Rating: 3 out of 5
The site needs to evolve: no purchase confirmation and no gift message sent.
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Rating: 4 out of 5
I note well because it is the first time I use HT26 thank you
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Response from HT26
Hello, We thank you for your feedback
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Rating: 4 out of 5
Fast delivery, content well protected. Impeccable!
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Rating: 3 out of 5
Navigating the website can be slightly challenging and I think translation can be better for those of us who do not understand French. My last delivery was perfect and on time.
Customer service is very poor. I'm based in London and I reached out via WhatsApp and Instagram but the communication is poor. The service can be better
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Customer service is very poor. I'm based in London and I reached out via WhatsApp and Instagram but the communication is poor. The service can be better
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Rating: 3 out of 5
The service was very fast.
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Rating: 3 out of 5
Apparently the products are of good quality but we need to see in the long term if the promises will be kept. Delivery time a bit long.
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Rating: 2 out of 5
The topsygel milk I ordered arrived with a different color than the one I usually use.
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Rating: 4 out of 5
I have no problem with HT26, but the shipping costs are 10 euros for express delivery, but I have already reported more than 2 times that I always receive my order 4 to 5 days or even 6 days after my order, I don't find that fair, that's my problem today.
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Response from HT26
Hello, our average delivery times are 24 hours when you order before 10 am, 48 hours when you order after 10 am. Delivery times are longer for people living more than 500 km from Paris like you because there are several factors, including transport-related uncertainties, distance, and connections. Thank you for understanding this. Thank you for your feedback, and we do our best to bring you closer to us through fast delivery. Best regards, Eym from customer service.