Customer reviews of HT26

8,8 /10

Based on 6 796 published reviews

5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié

Published on 13/07/2023 à 18h01 following a purchase from 06/07/2023

I am very satisfied.

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Acheteur Vérifié

Published on 12/07/2023 à 16h19 following a purchase from 04/07/2023

I appreciate it, but it's too early to give a well-motivated opinion.

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Acheteur Vérifié

Published on 08/07/2023 à 21h15 following a purchase from 01/07/2023

I loved both gifts.
There was a delay in delivery, but the personalized tracking notifications of the package were rewarding.

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Response from HT26 Published on 19/07/2023

Hello, We are not experiencing any delivery delays, you ordered on Saturday, please note that Saturday and Sunday are not counted in the delivery time. All orders from Friday after 10 am until Monday 10 am are processed starting Monday morning. Thank you.

Acheteur Vérifié

Published on 06/07/2023 à 12h59 following a purchase from 18/06/2023

Quite good

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Acheteur Vérifié

Published on 03/07/2023 à 10h06 following a purchase from 25/06/2023

Fast shipping but not careful.

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Acheteur Vérifié

Published on 28/06/2023 à 20h54 following a purchase from 20/06/2023

I had some small bumps on my face, I don't know if it's normal

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Acheteur Vérifié

Published on 24/06/2023 à 10h55 following a purchase from 06/06/2023

17/20

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Acheteur Vérifié

Published on 15/06/2023 à 14h24 following a purchase from 07/06/2023

The product is good but not for me because I had a really horrible reaction on my face, it does not suit me at all, it cost me a lot anyway but well.
I hope to be refunded at least half.

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Response from HT26 Published on 16/06/2023

Hello, we are sorry to hear that. Do not hesitate to contact us +33 6 68 91 88 25 so we can find a solution together

Acheteur Vérifié

Published on 15/06/2023 à 00h13 following a purchase from 04/06/2023

I received my complete order but the face cream was open and its color was off, normally I was entitled to 4 gifts and I only received three and this is not the first time

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Response from HT26 Published on 16/06/2023

Hello, We apologize for this inconvenience, feel free to contact us +33 6 68 91 88 25

Acheteur Vérifié

Published on 14/06/2023 à 16h16 following a purchase from 07/06/2023

The products are original but the packaging was disappointing

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Response from HT26 Published on 16/06/2023

Hello, We are sorry for this problem

Acheteur Vérifié

Published on 10/06/2023 à 10h06 following a purchase from 01/06/2023

I like it a lot.

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Acheteur Vérifié

Published on 08/06/2023 à 11h57 following a purchase from 01/06/2023

Hello,
My scrub is different from the one I usually buy, given my three stars

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Acheteur Vérifié

Published on 08/06/2023 à 07h58 following a purchase from 31/05/2023

Shipping is too expensive. Shipping should be free if a customer spends above €100. I spent nearly €200 but still had to pay €20 for shipping to Ireland which is too much.

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Acheteur Vérifié

Published on 07/06/2023 à 21h09 following a purchase from 28/05/2023

The site is average

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Acheteur Vérifié

Published on 04/06/2023 à 12h52 following a purchase from 17/05/2023

Navigation on the site is quick and easy. The delivery was a bit delayed apparently due to the holidays. Very good customer service

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Acheteur Vérifié

Published on 30/05/2023 à 16h09 following a purchase from 23/05/2023

Satisfied, delivery times respected, plus a little surprise gift inside. Thank you HT26

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Acheteur Vérifié

Published on 25/05/2023 à 22h31 following a purchase from 17/05/2023

Order arrived on time, well packaged and protected

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Acheteur Vérifié

Published on 22/05/2023 à 15h32 following a purchase from 14/05/2023

Order well received despite the poor handling of the packaging. Box arrived torn. However, the package arrived on time. Fast service.

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Acheteur Vérifié

Published on 19/05/2023 à 16h12 following a purchase from 12/05/2023

I wanted the box to be a bit prettier because they were all messy

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Acheteur Vérifié

Published on 17/05/2023 à 22h07 following a purchase from 08/05/2023

Everything was easy and fast

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Acheteur Vérifié

Published on 17/05/2023 à 16h55 following a purchase from 10/05/2023

Nice experience thank you

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Acheteur Vérifié

Published on 16/05/2023 à 08h02 following a purchase from 07/05/2023

The site is not great, needs to be reviewed regarding the account password

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Acheteur Vérifié

Published on 15/05/2023 à 20h58 following a purchase from 07/05/2023

I am waiting it has been 5 days since I received

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Acheteur Vérifié

Published on 13/05/2023 à 18h59 following a purchase from 06/05/2023

Thank you

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Acheteur Vérifié

Published on 13/05/2023 à 14h07 following a purchase from 06/05/2023

Fast service
And lots of gifts

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Acheteur Vérifié

Published on 11/05/2023 à 17h13 following a purchase from 04/05/2023

Fast shipping, well-packaged parcel with 2 gifts what more could you ask for?! I take away one star because I haven't tried the purchased products yet. I will update my comment shortly.

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Acheteur Vérifié

Published on 11/05/2023 à 11h00 following a purchase from 01/05/2023

I did not receive the promised gifts

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Acheteur Vérifié

Published on 04/05/2023 à 21h36 following a purchase from 27/04/2023

Nothing to say, I am satisfied with my purchase

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Acheteur Vérifié

Published on 04/05/2023 à 18h26 following a purchase from 27/04/2023

Good experience even if communication was difficult. Once you get past the ordering stage, shipping and receiving 5* !! 3 days between sending and receiving in the USA. Thank you?

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Acheteur Vérifié

Published on 01/05/2023 à 11h29 following a purchase from 22/04/2023

Easy navigation and delivery in the best time

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Acheteur Vérifié

Published on 30/04/2023 à 22h06 following a purchase from 12/04/2023

Good

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Acheteur Vérifié

Published on 30/04/2023 à 08h51 following a purchase from 21/04/2023

Accessible site

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Acheteur Vérifié

Published on 27/04/2023 à 11h52 following a purchase from 09/04/2023

correct

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Acheteur Vérifié

Published on 26/04/2023 à 10h17 following a purchase from 18/04/2023

The navigation is fine, however a small downside just for this order, the gifts written on the invoice, I received nothing. I was a bit disappointed because they usually put one or more gifts. Well, that won't stop me from ordering. The products are great.

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Acheteur Vérifié

Published on 22/04/2023 à 23h16 following a purchase from 14/04/2023

Good

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Acheteur Vérifié

Published on 21/04/2023 à 09h55 following a purchase from 12/04/2023

Very good, fast and efficient

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Acheteur Vérifié

Published on 20/04/2023 à 13h36 following a purchase from 11/04/2023

no comment

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Acheteur Vérifié

Published on 12/04/2023 à 18h47 following a purchase from 04/04/2023

Three stars because I switched from glutathione lotion to white essence. I have been a loyal customer to HT26 but it seems the glutathione lotion formula has been changed. The color of the lotion is white instead of yellow. The new glutathione lotion just made me darker and attempts to reach ht26 are futile because they do not follow up and don’t seem to communicate in English. I am so upset because I’ve wasted my money having two glutathione lotions I can’t use. I’m truly disappointed as I’ve been a loyal customer for years.

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Acheteur Vérifié

Published on 11/04/2023 à 19h50 following a purchase from 04/04/2023

It's good. Convenient and quite fast!

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Response from HT26 Published on 20/04/2023

Thank you very much for your feedback.