Customer reviews of HT26

8,8 /10

Based on 6 796 published reviews

5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié

Published on 15/07/2018 à 12h49 following a purchase from 11/07/2018

Very responsive service

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Acheteur Vérifié

Published on 15/07/2018 à 10h47 following a purchase from 02/07/2018

The order was a bit delayed compared to the expected delivery date. But otherwise, the product is great, the baby body lotion is thick as I expected and absorbs very well. No need to add baby oil inside. My little one is gradually regaining his beautiful soft skin and his lovely birth complexion. I hope all other boxes will be as thick as the first one I opened. As for the baby soap, it is amazing, it worked wonders on my son's skin, it is very gentle and softens the child's skin, I recommend it to all mothers who are pregnant or who have just given birth to buy the HT 26 baby range for their child. The composition of the baby lotion and soap enriched with sweet almond oil is just great. As for the baby shower gel, it didn't suit my son since he had eczema, the superfat soap works wonders on his skin, no more itching from eczema. I am very satisfied with the soap and the cleansing lotion. I use topsygel brightening, I have regained my even complexion that I had lost due to childbirth, with HT 26 products you have to be patient otherwise you will get very discouraged, it is with time that I see the effect on my son's skin and on my skin, now I use topsygel clarifying it is also great accompanied by the topsygel shower gel with vitamin C.

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Acheteur Vérifié

Published on 15/07/2018 à 01h03 following a purchase from 11/07/2018

Magnificent delivery the next day it's really worth it thank you again!!!

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Acheteur Vérifié

Published on 14/07/2018 à 19h54 following a purchase from 07/07/2018

The delivery was quick. During my order, I was kindly asked if I wanted a nice gift-style box with it. But in the end, I just got a normal box with HT26 written on it lol

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Acheteur Vérifié

Published on 14/07/2018 à 18h01 following a purchase from 03/07/2018

Very good site

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Acheteur Vérifié

Published on 14/07/2018 à 14h24 following a purchase from 04/07/2018

He is one of the best. Prompt, satisfactory, and secure. All the necessary information is there and it is easy to use.

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Acheteur Vérifié

Published on 14/07/2018 à 14h08 following a purchase from 28/06/2018

I take away one star because the package was dropped off at a post office located very far from home, otherwise everything else was perfect

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Acheteur Vérifié

Published on 13/07/2018 à 21h47 following a purchase from 07/07/2018

The order was delayed in arriving...

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Response from HT26 Published on 19/07/2018

Hello, Thank you for your comment. We apologize for this inconvenience. The expected delivery is 48/72 hours but we may unfortunately encounter difficulties that delay the delivery time. If this problem occurs again, I invite you to contact us to provide you with the location information of your package. Best regards

Acheteur Vérifié

Published on 13/07/2018 à 16h14 following a purchase from 06/07/2018

Perfect

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Acheteur Vérifié

Published on 13/07/2018 à 14h41 following a purchase from 04/07/2018

attentive, fast

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Acheteur Vérifié

Published on 13/07/2018 à 13h03 following a purchase from 11/07/2018

Great

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Acheteur Vérifié

Published on 13/07/2018 à 12h53 following a purchase from 09/07/2018

It was good

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Acheteur Vérifié

Published on 11/07/2018 à 15h41 following a purchase from 05/07/2018

serious and fast

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Acheteur Vérifié

Published on 11/07/2018 à 12h30 following a purchase from 08/07/2018

The service is impeccable

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Acheteur Vérifié

Published on 10/07/2018 à 12h43 following a purchase from 05/07/2018

It's been a month since I've been using HT26 products and I admit that I am pleasantly surprised and very happy with the results that were already visible after a week. And thanks also for the little gifts. However, the packaging leaves much to be desired.

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Acheteur Vérifié

Published on 09/07/2018 à 23h21 following a purchase from 04/07/2018

Disappointed with my last delivery because the milk leaked in the box. I only had half of the bottle left. I sent an email to report it and I just received an apology response.

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Response from HT26 Published on 13/07/2018

Hello, Thank you for your comment. We invite you to contact us at 01 40 18 51 00 to address your complaint with you. Best regards

Acheteur Vérifié

Published on 09/07/2018 à 15h36 following a purchase from 05/07/2018

No issues with the site. I can easily find what I'm looking for. So perfect.

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Acheteur Vérifié

Published on 09/07/2018 à 13h05 following a purchase from 25/06/2018

Reassuring and very welcoming

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Acheteur Vérifié

Published on 07/07/2018 à 14h06 following a purchase from 01/07/2018

I note on my order of more than 2 months. I have a noticeable result on my armpits which were darker compared to the rest of my body as I am of mixed race. The HT26 cream has significantly reduced the spots under my arms. Thank you for sending me a discreet package without external advertising. I recommend HT26

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Acheteur Vérifié

Published on 07/07/2018 à 09h25 following a purchase from 18/06/2018

Very nice organization of the site

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Acheteur Vérifié

Published on 06/07/2018 à 22h16 following a purchase from 21/06/2018

The HT26 site is easy to understand

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Acheteur Vérifié

Published on 06/07/2018 à 21h35 following a purchase from 01/07/2018

To recommend

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Acheteur Vérifié

Published on 06/07/2018 à 20h08 following a purchase from 11/06/2018

There were errors after I placed my order, I made a complaint and it was well rectified, I was very happy thank you to customer service

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Acheteur Vérifié

Published on 06/07/2018 à 12h56 following a purchase from 29/06/2018

You should add chat to allow exchanges to get information about the product

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Response from HT26 Published on 13/07/2018

Hello Mrs. Dewitte,
We thank you for your comment.
We offer chat on our website.
If it is not active when you are ready to exchange, I invite you to use WhatsApp HT26 at +33 1 40 18 51 00.
Best regards

Acheteur Vérifié

Published on 04/07/2018 à 16h38 following a purchase from 28/06/2018

Order well received and well packaged Thank you

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Acheteur Vérifié

Published on 03/07/2018 à 15h52 following a purchase from 09/06/2018

Hello. All the products I bought suit me well. I will order again on: Glutathione. Thank you

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Acheteur Vérifié

Published on 03/07/2018 à 09h05 following a purchase from 18/06/2018

Very satisfied with my order thank you

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Acheteur Vérifié

Published on 02/07/2018 à 14h46 following a purchase from 27/06/2018

Fast service and good order tracking

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Acheteur Vérifié

Published on 01/07/2018 à 12h50 following a purchase from 24/06/2018

Very clear and explicit site.

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Acheteur Vérifié

Published on 30/06/2018 à 16h47 following a purchase from 25/06/2018

Fast and complete
The hat was just replaced by a kind of straw glove... not a big deal

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Acheteur Vérifié

Published on 30/06/2018 à 13h58 following a purchase from 18/06/2018

Absolutely happy

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Acheteur Vérifié

Published on 30/06/2018 à 13h11 following a purchase from 18/06/2018

I did not receive the hat HT26 as a gift in my order

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Acheteur Vérifié

Published on 30/06/2018 à 12h53 following a purchase from 25/06/2018

Perfect

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Acheteur Vérifié

Published on 30/06/2018 à 00h14 following a purchase from 22/06/2018

Satisfied with my orders

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Acheteur Vérifié

Published on 29/06/2018 à 09h22 following a purchase from 06/06/2018

How well received in time the milk very poor quality it does not meet my expectations. It darkened my skin on the face already at the base I have problems with spots on the face that I manage to get rid of, but with this face cream it's worse already that it's satisfaction or refund because I am very very disappointed I stopped using it. If you have any advice to give regarding my face because I have very sensitive skin! And for the gift I did not receive what you described just samples and a hat.

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Response from HT26 Published on 02/07/2018

Hello Mrs. Massaratou,
We thank you for your comment.
The multi-lightening milk can be used with a serum to give more active ingredients to the milk.
Moreover, to treat your spots and give you radiance, we have the Preparation range which is effective against spots.
For that, know that you need a complete range to set up a daily skincare routine.
This routine consists of a soap, a scrub, a facial lotion, a body serum, a body milk, a day cream, and a night cream for the face.
By effectively using all these products you should eliminate your spots, which will unify your complexion.
We are at your disposal by email ([email protected]) or at 01 40 18 51 00.
Do not hesitate to contact us for any information.
Regarding your gifts, we offer you travel-sized products corresponding to your purchase and to let you discover our products.
The hats change every week.
Best regards,
Prysca
HT26

Acheteur Vérifié

Published on 28/06/2018 à 09h04 following a purchase from 07/06/2018

Nothing to report.

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Acheteur Vérifié

Published on 27/06/2018 à 00h40 following a purchase from 07/06/2018

Fast simple and effective highly recommend

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Acheteur Vérifié

Published on 26/06/2018 à 16h02 following a purchase from 19/06/2018

Easy to order but didn’t receive the free gift as stated in the order, just a few samples

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Acheteur Vérifié

Published on 26/06/2018 à 15h08 following a purchase from 06/06/2018

Good

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Acheteur Vérifié

Published on 26/06/2018 à 13h11 following a purchase from 19/06/2018

I order several times a year and unlike other sites, you do not make offers and do not provide discount coupons for your loyal customers. Plus, I order from London.
It would be nice to have discounts from time to time.

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Response from HT26 Published on 02/07/2018

Hello Mrs. Adeogun,
We thank you for your comment.
We offer loyalty points to thank you.
These points are earned for every 100 euros spent, and they can then be converted into discount vouchers to be used during a given period on your orders.
Go to your account, then to 'my loyalty points', then to 'convert my loyalty points into discount vouchers'.
Best regards,
Prysca
HT26