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Rating: 2 out of 5
When we ask, they don't respond. When we write the message to customer service, they don't reply.
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 2 and 4 stars
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Rating: 4 out of 5
Satisfactory
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Rating: 4 out of 5
It's okay
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Rating: 4 out of 5
I received the order on time so nothing to say
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Rating: 4 out of 5
Very good site and good quality products. Except for the delivery that I have to pay for even if I exceed 100 euros.
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Rating: 4 out of 5
Always delivered on time. I am satisfied with your products. However, I want an intense brightening soap for body and face. I use the multi-brightening range but its facial care soap darkens my face. Thank you very much
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Rating: 4 out of 5
I love HT26 products I have been using them for over 10 years they suit me very well
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Products of better quality that I have been using for nearly twenty years.
I admit that sometimes I try other ranges.
But I always come back to my old loves.
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I admit that sometimes I try other ranges.
But I always come back to my old loves.
A
Rating: 4 out of 5
Overall the site is well designed. You could offer kinky lace wigs with faux scalp and clip extensions.
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Response from HT26
Hello,
Thank you for your comment.
In-store but also on the website, we offer lace fronts as well as full lace in Brazilian hair.
Our wigs are undetectable and handmade.
We present them to you here:
https://www.ht26.com/fr/643-collection-deluxe-2019?_pcnocache=1564058354483
Best regards
Thank you for your comment.
In-store but also on the website, we offer lace fronts as well as full lace in Brazilian hair.
Our wigs are undetectable and handmade.
We present them to you here:
https://www.ht26.com/fr/643-collection-deluxe-2019?_pcnocache=1564058354483
Best regards
A
Rating: 4 out of 5
Order arrived super fast. The products are well packaged and there are plenty of free products offered
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
In general, I am satisfied even if the 2nd gift offered is not in the package, in any case I am satisfied with the gift offered this time thank you
My concern is that I can't find my discount vouchers every time I do what?
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My concern is that I can't find my discount vouchers every time I do what?
A
Rating: 4 out of 5
Very well packaged and full of other gifts, I really liked it
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Rating: 4 out of 5
The black body care range is better
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
I just started using HT26 products, I am in my second month and I still notice that my skin is getting softer
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
good
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Rating: 4 out of 5
Great for the site but I find that the products are not well described enough. Lacking precision. But the delivery was made on time. I received my bed well packaged, with lots of little gifts, the products smell good, the natural essences honestly give a feeling of organic, I love it. This is my first order and the first use was great, now I just have to see what it will give in the long term.
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Rating: 4 out of 5
Very good site, I received my package very quickly and I even received extra gifts, the package was well packaged. I was just a bit disappointed with the Iman powder cream. Very small and doesn't cover blemishes. Thank you to Ht26, the communication was perfect and there was good follow-up.
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Rating: 4 out of 5
Very good product itself, just the packaging was not good
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Response from HT26
Hello, Thank you for your comment. Could you please tell us what you did not like about the packaging? Best regards
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Rating: 4 out of 5
In terms of respecting delivery times, there is nothing to say, it's impeccable, there is an ease to place orders on the site.
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Rating: 4 out of 5
Perfect products
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Rating: 4 out of 5
Good, reliable
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Rating: 2 out of 5
The products are excellent but poor customer service
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Response from HT26
Hello, We thank you for your comment. We still want to apologize. If you encountered an issue with customer service, we invite you to report it to us by email: [email protected] to understand the situation. Best regards
A
Rating: 4 out of 5
Excellent although the shipping costs vary normally over 21 euros shipping is free, please review but good services
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Response from HT26
Hello, We thank you for your comment. Shipping costs are €7.80 for France, €18 for the European Union, and €36 for the rest of the world. These costs are waived for purchases over €100 only in France. Best regards
A
Rating: 4 out of 5
There were no issues I received my package on the indicated date. For the rest, I am satisfied
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Rating: 2 out of 5
Order very poorly packaged with toxic adhesive tape directly stuck on the products, I find this kind of packaging very dangerous for cosmetic products with a free product that I did not receive, fast delivery nonetheless
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Response from HT26
Hello, We thank you for your comment. We protect the products so that they do not open during transport, which explains the adhesive tape present on some of them. We take your remark into account and will try to find a more appropriate alternative. Best regards
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Rating: 2 out of 5
I haven’t seen any difference so far and there are funny particles in the cream. For the price, I am not convinced at all.
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Rating: 4 out of 5
I am satisfied with HT26 products. They are quality products that I recommend.
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Rating: 4 out of 5
I really like your products. Just the delivery was long. Thank you
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Rating: 4 out of 5
I received my order well I am satisfied just one small thing if you can find the best way to better package the foaming gel thank you
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Rating: 4 out of 5
Cool
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Rating: 4 out of 5
Good but no possibility to modify the order on the site
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Response from HT26
Hello,
Thank you for your comment.
Do not hesitate to contact us early if you wish to modify your order so that we can do it before it is shipped.
Best regards
Thank you for your comment.
Do not hesitate to contact us early if you wish to modify your order so that we can do it before it is shipped.
Best regards
A
Rating: 4 out of 5
Good
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Rating: 4 out of 5
The site has improved a lot because the products are now more identifiable
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Rating: 4 out of 5
I am missing the gift that I did not receive in the order
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
very serious site I can't believe it, it's the first time and I am very satisfied. I even received some little gifts. thank you HT26 see you soon
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