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D
Rating: 4 out of 5
Speed of delivery.
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 2 and 4 stars
Reset filtersG
Rating: 4 out of 5
Nothing to say, very good quality but mixed feelings as the delivery takes time to arrive.
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M
Rating: 4 out of 5
Good products. A bit expensive
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E
Rating: 4 out of 5
It's okay but could be improved
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F
Rating: 4 out of 5
The multi-lightening shower gel is impeccable without fault. But the HT26 multi-lightening milk does not have a good scent. Please try to improve.
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Response from HT26
Hello madam, we thank you for sharing your experience with HT26. Indeed, our brand is based on certain values, including offering the most respectful products possible for your skin. That is why we take care to formulate them with the least possible chemical ingredients, namely preservatives, fragrances, etc. This is how we keep our commitments by formulating quality products that are also effective. But we still take note of your comment. Do not hesitate to contact us at 0145231214, 0668918825, or by email at [email protected] for any advice or information. The HT26 team wishes you an excellent day.
M
Rating: 4 out of 5
Order well received and well packaged, on time.
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E
Rating: 4 out of 5
Order arrived on time, 3 days later. As expected.
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L
Rating: 2 out of 5
After nearly 3 months of continuous use and two purchases. I can say that the products that were first recommended to me in-store by an advisor and repurchased online had no visible positive effects on my skin. I would not recommend. Sorry, too expensive for what it is!
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Response from HT26
Hello madam, we thank you for sharing your experience with HT26. HT26 products are formulated with plants and vitamins, carefully selected by our pharmacists for their quality and effectiveness. Our products are respectful of your skin, and the results are very gradual and lasting. Their visibility and speed depend on skin type, lifestyle hygiene, and the reliability of the products used before HT26. If you wish to contact one of our pharmacists, you can call 0145231214 or [email protected]. We thank you for your understanding and wish you an excellent day.
M
Rating: 4 out of 5
I have been using HT26 products for several years, I order on the site and I am satisfied. The products are of good quality and the customer service is responsive and attentive.
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M
Rating: 2 out of 5
Sometimes I receive different products than the items ordered, like now. Or I do not receive all my ordered items.
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Response from HT26
Hello madam. We thank you for sharing your experience with HT26, and we apologize for the inconvenience caused. We always strive to work to your satisfaction. After contacting you, we confirm that the glycerin ordered was indeed out of stock, and we replaced it with glycerin that was equivalent to this one (both in terms of formula and price), with your agreement obtained during a subsequent phone conversation after sending your order. However, we acknowledge that we made a mistake regarding the Body Milk sent compared to what you received, and we confirm that it has been resent to you. If you need advice or various information, do not hesitate to contact us at +33668918825, +33140185100, or write to us by email at [email protected]. The HT26 team wishes you an excellent day.
L
Rating: 4 out of 5
Satisfied!
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S
Rating: 4 out of 5
Very fast delivery
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H
Rating: 2 out of 5
Order for €115 just a small Wax soap as a gift and not even the card indicating the name of the person who prepared the package. The products are still good but the little attentions are starting to disappear.
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M
Rating: 4 out of 5
It might be interesting to have details on which skin type corresponds to each product. But that is certainly asking for more than necessary.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Our products are formulated by a team of five pharmacy doctors who carefully select plants and vitamins for their quality and effectiveness. All our staff members available to advise you have been trained by this same team of pharmacists and are at your disposal to inform you and provide you with the information you will need. You can contact them at +33 6 68 91 88 25, at +33 1 45 23 12 14, or for any order-related inquiries, contact customer service at +33 1 40 18 51 00 or by email at [email protected]. The HT26 team wishes you an excellent day.
L
Rating: 4 out of 5
Good product
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D
Rating: 4 out of 5
Delivery problem but resolved by an HT26 advisor. It is pleasant to know that you are attentive to your customers.
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P
Rating: 4 out of 5
The order was delivered on time. Thank you. No breakage
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M
Rating: 4 out of 5
The navigation was good, the customer service was perfect, I would like to order this product again with this company, thank you for the service
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A
Rating: 2 out of 5
Because I am writing to report a breakage in my order today, no reaction from your services while I sent you the photos
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We sincerely apologize for the inconvenience caused. We have indeed contacted you to know the details of your dissatisfaction and to get more information about the products that were damaged. Following this, we have resent the damaged products, which you should have already received. We will be more vigilant in the future regarding the protection of our products during shipping to prevent such situations from happening again. The HT26 team wishes you an excellent day
A
Rating: 4 out of 5
Easy navigation. I have received my order. Thank you.
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A
Rating: 4 out of 5
All good with my order, I’ll let you know the result after using it for some time, thank you
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A
Rating: 2 out of 5
I am 2 weeks into using it and I don't see any change I still have pimples on my face and body and my skin is dull
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Response from HT26
Hello madam We thank you for sharing your experience with HT26. Our team of pharmacy doctors formulates natural and quality products, based on carefully selected plants and vitamins for their effectiveness. These products, which are as natural as possible, offer lasting but gradual results. The results will also depend on your skin type and what you have used before HT26 products. For any advice or questions, we invite you to contact us at 0140185100 or 0668918825, we are at your complete disposal. The HT26 team wishes you an excellent day.
A
Rating: 2 out of 5
I received my order and I was so excited to open it only to start crying after realizing that one big bottle and small face toner were broken. I still don’t understand how HT26 didn’t put in anything to secure the bottles!! Poor packaging
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Response from HT26
Good morning my dear, We thank you for sharing your experience with HT26 Laboratory. First of all, we apologize for the inconvenience. Indeed, we called you about this situation and we sent you other products, with strong packaging. Don't hesitate to call us at 0668918825, or 0140185100 if you have any questions or problems, we will be at your disposal to answer your questions. The HT26 Team wishes you a nice day
A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Well I like it
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A
Rating: 4 out of 5
The site is super easy to navigate, the order was delivered very quickly, the products arrived in good condition.
The customer service called me to inform me that one of the products was missing and offered to replace it.
I am completely satisfied with my products except for the anti-spot cream for the face, I find it very good in terms of texture and results on my face, my skin is so soft!!! My complexion is starting to even out, the only downside is the smell…
That said, the rest of the products smell very good, the shower gel is a treat, the soap is not to mention, the skin is clear without tightness, the creams and oil are very easy to use. It's true, it's a bit expensive but I prefer to invest in these effective products for me and pay the price rather than trying cheaper ones and paying the consequences later, in short, I am satisfied…
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The customer service called me to inform me that one of the products was missing and offered to replace it.
I am completely satisfied with my products except for the anti-spot cream for the face, I find it very good in terms of texture and results on my face, my skin is so soft!!! My complexion is starting to even out, the only downside is the smell…
That said, the rest of the products smell very good, the shower gel is a treat, the soap is not to mention, the skin is clear without tightness, the creams and oil are very easy to use. It's true, it's a bit expensive but I prefer to invest in these effective products for me and pay the price rather than trying cheaper ones and paying the consequences later, in short, I am satisfied…
A
Rating: 4 out of 5
Hello, I have been using the serum and the multi-lightening face cream for 2 weeks and I am happy with the result, the dark spots on my face are fading and my complexion is becoming cleaner and brighter. I have oily skin and this range suits me perfectly. Thank you
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A
Rating: 4 out of 5
It's very good.
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Response from HT26
Hello, Thank you for your order with HT26. We are delighted to hear that you had a positive experience. Your feedback is precious to us and we are grateful that you took the time to share your experience. We hope to have the pleasure of serving you again soon. HT26 Customer Service
A
Rating: 4 out of 5
Fast delivery, the products seem to be of quality. To see in the long term.
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A
Rating: 4 out of 5
Easily accessible!
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Response from HT26
Hello, The goal is to allow you to easily do your shopping. We thank you for your feedback. Thank you. Best regards, Customer Service
A
Rating: 4 out of 5
It's a good product, I have dark skin, I hope that the ht26 stain action will not lighten my skin, I want to have a smooth and glowing complexion
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A
Rating: 4 out of 5
So cool
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A
Rating: 4 out of 5
My order was correct and was delivered without delay.
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A
Rating: 4 out of 5
Always at the appointment of quality price order.
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A
Rating: 4 out of 5
I just started I see that it works well
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A
Rating: 4 out of 5
Shipping costs too expensive
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A
Rating: 4 out of 5
Order well received and well packaged, with the gifts it's great
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A
Rating: 4 out of 5
thank you
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A
Rating: 4 out of 5
Order received, everything is well packaged
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Response from HT26
Hello, we thank you for your feedback. Best regards, The HT26 customer service
A
Rating: 4 out of 5
Satisfaction.
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