English 
A
Rating: 4 out of 5
Very good site
Translated reviews
Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Hello, a few small difficulties accessing the site. Also, HT26 used to give nice gadgets like toiletry bags and HT26 bags but for a while now nothing.
Translated reviews
Response from HT26
Hello Madam We sincerely apologize for the changes we have made regarding gifts. However, let us assure you that you receive a bar of soap for any purchase amount, to which we add a hydroalcoholic gel for purchases over 50€, which we combine with a 250mL massage oil for purchases over 100€. Thank you for your understanding The HT26 team wishes you an excellent day
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Nothing to report.
Translated reviews
A
Rating: 4 out of 5
Fast shipping! Quality is very good.
Translated reviews
A
Rating: 4 out of 5
Very pleasant.
Translated reviews
A
Rating: 4 out of 5
Hello HT26, thank you because I received my order well, it was quite fast. But a small note, the serum was not well closed, so it spilled a bit, and the packaging was too big for the small quantity of products ordered, a small package would have been preferable. Thank you, see you soon!
Translated reviews
Response from HT26
Hello madam, we thank you for sharing your experience with HT26. We have taken your comments into account and will do our best to improve in the future. Thank you for your loyalty. The HT26 team wishes you a good day.
A
Rating: 4 out of 5
The customer service was impeccable and prompt. While browsing the site, I noticed that the prices indicated on the website were the same as those on my invoice. I thank the lady from customer service on WhatsApp for her kindness and obviously I say see you soon.
Translated reviews
A
Rating: 4 out of 5
A good site even though I regret the lack of product renewal. You know the age of people evolves, so products need to be adapted to their skin.
Translated reviews
A
Rating: 4 out of 5
I really like the HT26 products.
Translated reviews
Response from HT26
Hello, We sincerely thank you for trusting us and for sharing your comments. Best regards, The HT26 customer service.
A
Rating: 4 out of 5
The after-sales service is excellent, there is no doubt about it.
Translated reviews
Response from HT26
Hello, Thank you for this feedback. I am sincerely happy to learn that our work and efforts to satisfy you have been appreciated. Best regards, The HT26 customer service
A
Rating: 2 out of 5
It dries my skin too much.
Translated reviews
A
Rating: 4 out of 5
Hello, I can't place my orders. Where does the problem come from, please? Thank you.
Translated reviews
A
Rating: 4 out of 5
I really like some of their ranges.
Translated reviews
A
Rating: 4 out of 5
Fast delivery, the products are carefully packaged, quality products
Translated reviews
A
Rating: 4 out of 5
I am really happy with the speed, really satisfied with the products, very effective.
Translated reviews
A
Rating: 4 out of 5
Fast service, impeccable package. No issues.
Translated reviews
A
Rating: 4 out of 5
Good.
Translated reviews
A
Rating: 2 out of 5
Hello, the body lotion I received does not have the same effects as the one I received previously. That one made my skin yellow while the other gave me a clear white and hydrated complexion. Moreover, the massage oil that was part of the gifts was missing.
Translated reviews
Response from HT26
Hello madam, Our products are formulated with plants and vitamins, which are carefully selected for their quality. On the other hand, the results of our products are durable but progressive. The color left on your skin is the result of a poorly applied product that did not penetrate well. Finally, we note that each of your orders is subject to a complaint, and that you keep your products even though we send you new ones, in order to satisfy you further. We will contact you to clarify the situation. Thank you for your understanding. Best regards, The HT26 team
A
Rating: 4 out of 5
Satisfied
Translated reviews
A
Rating: 2 out of 5
The site is no longer simple, clear, and easy for customers as before. - Unfortunately, the site has huge problems sending emails in case of forgetting the password for one's account. - The online support to recover the account was okay on the second attempt resulting in the recovery of the account.
Translated reviews
Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We have taken your dissatisfaction into account, and we will do our best to improve these elements. On the other hand, do not hesitate to contact us at 01.40.18.51.00 or 06.68.91.88.25 if you have any questions, we are at your disposal. Best regards, The HT26 team
A
Rating: 4 out of 5
Very good and fast service
Translated reviews
A
Rating: 4 out of 5
My order was delivered with satisfaction.
Translated reviews
A
Rating: 4 out of 5
Good, no problems to report.
Translated reviews
A
Rating: 4 out of 5
Cool
Translated reviews
A
Rating: 4 out of 5
Satisfied and fast service!
Translated reviews
A
Rating: 4 out of 5
The products are good
Translated reviews
A
Rating: 4 out of 5
My only problem with ht26 service is the delivery, they don't provide tracking details of orders which makes it very difficult to know when your orders would be delivered.
Translated reviews
Response from HT26
Hello my dear Thank you for sharing your experience with HT26. We note your dissatisfaction, and will try to resolve the situation as best as possible. We also offer you our sincere apologies. However, you automatically have access to your tracking by connecting to your HT26 space. Best regards HT26 Team
A
Rating: 2 out of 5
I pay for delivery but I have to go pick it up kilometers away. What a shame!!!
Translated reviews
A
Rating: 4 out of 5
Easy, I was able to easily find what I was looking for
Translated reviews
A
Rating: 4 out of 5
For now, I observe a little relief for my skin.
Translated reviews
A
Rating: 4 out of 5
I received my order very quickly
Translated reviews
A
Rating: 4 out of 5
Reliable site and very fast delivery
Translated reviews
Response from HT26
Hello, We sincerely thank you for sharing your experience with HT26. Don't hesitate to contact us at 06.68.91.88.25 or 01.40.18.51.00, we are at your disposal. The HT26 team wishes you an excellent day.
A
Rating: 4 out of 5
Color, texture, and smell different from what I usually receive but I hope it's the same.
Translated reviews
A
Rating: 4 out of 5
Great site that I am delighted to have discovered completely by chance. There are some really interesting products. Order arrived very quickly.
Translated reviews
A
Rating: 4 out of 5
Satisfied
Translated reviews
A
Rating: 4 out of 5
I liked the delivery, the order was quick.
Translated reviews
A
Rating: 4 out of 5
Deliveries by Chronopost are completely whimsical. This contract should be terminated and/or also offer shipments by Colissimo. Except in exceptional cases, the shipments of your products have no urgency. A range of experiences with Chronopost, for HT26 packages: *closed relay point or no longer accepting these packages, while I go check on site the opposite *contradictory information between the tracking on the Internet and the voicemail *saturated call number due to the excessively high number of complaints. Save money by terminating this contract!
Translated reviews
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
The products are good but in my last pack there were two missing products
Translated reviews