HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
I am not very happy, Among the ordered products, I ended up with two products that I never ordered.
I received two whitening soaps instead of two gold and argan soaps.
I would like to know what to do.
Knowing that I live in Canada, shipping and customs fees are still very expensive.
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Response from HT26
Hello MICHELE, Thank you for taking the time to write to us to share your experience Your products do not yet give you complete satisfaction? We are here to help you! Send us a WhatsApp message at +33 6 68 91 88 25 or to [email protected] and an advisor will take care of you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2023
I use it after my shower and my skin is soft and satin. I highly recommend this milk in addition to the repairing serum. Which is applied daily.
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Response from HT26
Hello Pegie, Thank you for taking the time to write to us to share your experience
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2023
Good site ergonomics, easy to place an order.
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Response from HT26
Hello Ulrich, Thank you for taking the time to write to us to share your experience
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2023
Navigation is sometimes difficult and on top of that your delivery fees are very expensive but I can understand Chronopost, but the relay should be free with a purchase of over 50€ the delivery should even be free with a big brand like HT26 but unfortunately, it does not encourage buying online from you, please look into this. THANK YOU
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2023
I note well because it is the first time I use HT26 thank you
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Response from HT26
Hello, We thank you for your feedback
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2023
Fast delivery, content well protected. Impeccable!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/07/2023
The topsygel milk I ordered arrived with a different color than the one I usually use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2023
I have no problem with HT26, but the shipping costs are 10 euros for express delivery, but I have already reported more than 2 times that I always receive my order 4 to 5 days or even 6 days after my order, I don't find that fair, that's my problem today.
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Response from HT26
Hello, our average delivery times are 24 hours when you order before 10 am, 48 hours when you order after 10 am. Delivery times are longer for people living more than 500 km from Paris like you because there are several factors, including transport-related uncertainties, distance, and connections. Thank you for understanding this. Thank you for your feedback, and we do our best to bring you closer to us through fast delivery. Best regards, Eym from customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2023
I am very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2023
I appreciate it, but it's too early to give a well-motivated opinion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2023
I loved both gifts.
There was a delay in delivery, but the personalized tracking notifications of the package were rewarding.
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Response from HT26
Hello, We are not experiencing any delivery delays, you ordered on Saturday, please note that Saturday and Sunday are not counted in the delivery time. All orders from Friday after 10 am until Monday 10 am are processed starting Monday morning. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
Fast shipping but not careful.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2023
17/20
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2023
The product is good but not for me because I had a really horrible reaction on my face, it does not suit me at all, it cost me a lot anyway but well.
I hope to be refunded at least half.
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Response from HT26
Hello, we are sorry to hear that. Do not hesitate to contact us +33 6 68 91 88 25 so we can find a solution together
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2023
I like it a lot.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Navigation on the site is quick and easy. The delivery was a bit delayed apparently due to the holidays. Very good customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2023
Satisfied, delivery times respected, plus a little surprise gift inside. Thank you HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Order arrived on time, well packaged and protected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2023
Order well received despite the poor handling of the packaging. Box arrived torn. However, the package arrived on time. Fast service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2023
Everything was easy and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2023
Nice experience thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2023
The site is not great, needs to be reviewed regarding the account password
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2023
I am waiting it has been 5 days since I received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2023
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2023
Fast service
And lots of gifts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2023
Fast shipping, well-packaged parcel with 2 gifts what more could you ask for?! I take away one star because I haven't tried the purchased products yet. I will update my comment shortly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2023
I did not receive the promised gifts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2023
Nothing to say, I am satisfied with my purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2023
Good experience even if communication was difficult. Once you get past the ordering stage, shipping and receiving 5* !! 3 days between sending and receiving in the USA. Thank you?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2023
Easy navigation and delivery in the best time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2023
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2023
Accessible site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2023
The navigation is fine, however a small downside just for this order, the gifts written on the invoice, I received nothing. I was a bit disappointed because they usually put one or more gifts. Well, that won't stop me from ordering. The products are great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2023
Very good, fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2023
no comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2023
It's good. Convenient and quite fast!
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Response from HT26
Thank you very much for your feedback.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/04/2023
I would like you to further improve customer service, since the products cost us a sum to achieve the goal of a good shade, but personally noticing that you sent me the Beauty capsules already nearing expiration curiously it was a product that was not on my order instead it was vitality capsules... and I made a complaint to not have a favorable response and I am the one who bears the loss since this product is expired, I was not satisfied and your service was unable to restore my rights, moreover for my daughter's topsygel range there was almost nothing of the serum but it's a bit disappointing, I always place orders over 900€ but I do not expect dissatisfaction improve your services by checking the products and not substituting one product for another thank you.
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Response from HT26
Hello, We have taken your feedback into account and we are working daily to improve our customer service to provide you with the best service. We are sorry that you experienced this bad experience. We will ensure that these mistakes do not happen again during your future orders. Hoping that you were able to enjoy the rest of your products without any other problems.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2023
Fast delivery.
But I did not receive the pouch and yet I bought the anti-spot kit.
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