Customer reviews of HT26

8,8 /10

Based on 6 796 published reviews

5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 2 and 5 stars

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Acheteur Vérifié

Published on 24/03/2019 à 18h48 following a purchase from 17/03/2019

good quality product

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Acheteur Vérifié

Published on 23/03/2019 à 14h23 following a purchase from 18/03/2019

Good site

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Acheteur Vérifié

Published on 21/03/2019 à 19h42 following a purchase from 17/03/2019

I didn’t have any issues with the delivery and it came quickly as well

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Acheteur Vérifié

Published on 20/03/2019 à 17h56 following a purchase from 16/03/2019

Excellent

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Acheteur Vérifié

Published on 20/03/2019 à 17h18 following a purchase from 12/03/2019

Excellent

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Acheteur Vérifié

Published on 20/03/2019 à 10h10 following a purchase from 10/03/2019

Very good. Compliant with my careful order. I will order these again.

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Acheteur Vérifié

Published on 18/03/2019 à 21h18 following a purchase from 06/03/2019

It's very good I am very happy with you plus my gift

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Acheteur Vérifié

Published on 18/03/2019 à 13h02 following a purchase from 08/03/2019

Good quality products, speed in order preparation and respect for delivery dates.

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Acheteur Vérifié

Published on 16/03/2019 à 19h30 following a purchase from 10/03/2019

Very good advice

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Acheteur Vérifié

Published on 16/03/2019 à 19h21 following a purchase from 10/03/2019

Very good

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Acheteur Vérifié

Published on 16/03/2019 à 18h13 following a purchase from 08/03/2019

Good site

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Acheteur Vérifié

Published on 15/03/2019 à 20h59 following a purchase from 10/03/2019

very nice packaging

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Acheteur Vérifié

Published on 14/03/2019 à 20h18 following a purchase from 10/03/2019

Well packaged. With a gift included

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Acheteur Vérifié

Published on 14/03/2019 à 15h27 following a purchase from 27/02/2019

The site is frankly poorly organized. You get lost in it

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Response from HT26 Published on 20/03/2019

Hello,
We thank you for your comment.
I will guide you point by point so that you can navigate more easily on our website.
Indeed, we offer you to find your products either by brand (by scrolling the list), or by the product name (by simply entering a word or the full name) or thanks to a solution to a problem (which will offer you a set of products that can solve your particularity).
These sections are available at the top of the site on the homepage.
You can also find our different ranges on the homepage, HT26, White Essence, Lotion 90, Topsygel, Preparation and Prescription.
The makeup and hair sections are spread across other tabs, always visible on the homepage.
In each product range, items are sorted by body parts or type of product to facilitate your search.
For example: brightening range, moisturizing range, facial care, body care, soap, scrub, etc.
But we remain at your disposal if your search is still not successful after this.
Best regards

Acheteur Vérifié

Published on 13/03/2019 à 23h47 following a purchase from 09/03/2019

Satisfied with the products

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Acheteur Vérifié

Published on 13/03/2019 à 22h46 following a purchase from 08/03/2019

Hello, a bad rating because the ordered products were sent in an oversized box without padding for the bottles that clinked loudly. This alerted the carrier who opened the package with a cutter. Upon delivery nothing was missing but seeing the box cut like that was shocking and does not encourage ordering again.

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Response from HT26 Published on 14/03/2019

Hello,
We thank you for your comment.
It is thanks to reviews like yours that we seek to improve to avoid any dissatisfaction from our customers upon receiving their package.
Regarding the size of the box, the reason is the stock available at the time of your order.
But we want to apologize because this should not happen, you were entirely right to point it out to us.
We nevertheless regret your decision not to recommend on our website anymore.
Please know that this situation will not happen again.
Best regards

Acheteur Vérifié

Published on 13/03/2019 à 13h39 following a purchase from 06/03/2019

Very good package received quickly very happy thank you

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Acheteur Vérifié

Published on 13/03/2019 à 03h07 following a purchase from 05/03/2019

Fast delivery overseas

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Acheteur Vérifié

Published on 10/03/2019 à 21h09 following a purchase from 04/03/2019

Super

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Acheteur Vérifié

Published on 10/03/2019 à 17h01 following a purchase from 05/03/2019

Very good site very explicit

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Acheteur Vérifié

Published on 10/03/2019 à 15h51 following a purchase from 01/03/2019

Quality product, well packaged and delivered quickly

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Acheteur Vérifié

Published on 09/03/2019 à 10h28 following a purchase from 04/03/2019

Very easy to navigate the site, find the right product and place the order. Easy registration on the site as well. Delivery time respected and very precise delivery tracking by email.

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Acheteur Vérifié

Published on 08/03/2019 à 21h18 following a purchase from 28/02/2019

Arrived on time satisfied

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Acheteur Vérifié

Published on 08/03/2019 à 02h03 following a purchase from 04/03/2019

very good site

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Acheteur Vérifié

Published on 05/03/2019 à 02h58 following a purchase from 23/02/2019

Fast delivery. Thank you

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Acheteur Vérifié

Published on 04/03/2019 à 17h52 following a purchase from 18/02/2019

My favorite site for all skin care

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Acheteur Vérifié

Published on 03/03/2019 à 20h48 following a purchase from 27/02/2019

Good and fast

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Acheteur Vérifié

Published on 01/03/2019 à 19h02 following a purchase from 24/02/2019

Satisfied with fast delivery with a gift. Thank you.

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Acheteur Vérifié

Published on 01/03/2019 à 18h49 following a purchase from 23/02/2019

I received my order in a short time and I loved it

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Acheteur Vérifié

Published on 01/03/2019 à 09h46 following a purchase from 14/02/2019

Received very quickly

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Acheteur Vérifié

Published on 01/03/2019 à 06h39 following a purchase from 14/02/2019

I am really happy, nothing to say

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Acheteur Vérifié

Published on 28/02/2019 à 16h33 following a purchase from 21/02/2019

Super good

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Acheteur Vérifié

Published on 27/02/2019 à 00h17 following a purchase from 07/02/2019

I placed an order recently and to my great surprise, 2 weeks later, I received a customs fee invoice accompanying my package, yet my previous order had no problem delivered after 7 days to Canada. Shocked, I contacted customer service who didn't even bother to reply to my email. Yet I already pay very high shipping fees (36 euros). I believe you should at least arrange not to charge additional fees to your customers for shipments abroad. I am disappointed with HT26 service. A. Such a large company that has a poor service. While I liked your products. But if I have to pay 36 euros in shipping fees and customs fees, I find that a lot, so I prefer to stop using your products. Furthermore, I find that you do not have a customer retention policy. Thank you.

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Acheteur Vérifié

Published on 26/02/2019 à 09h37 following a purchase from 21/02/2019

I have been a subscriber since 2015 and I have never been disappointed, for my last order I was even happier with the promptness of the delivery as I had to travel the next day. Thank you

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Acheteur Vérifié

Published on 24/02/2019 à 23h46 following a purchase from 09/02/2019

I am very satisfied with HT26 products, it's true happiness

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Acheteur Vérifié

Published on 22/02/2019 à 06h44 following a purchase from 14/02/2019

I received my orders but the gifts that I chose weren’t sent, so what’s the use of mentioning gifts if they won’t be sent?

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Acheteur Vérifié

Published on 21/02/2019 à 20h47 following a purchase from 15/02/2019

I received the highlights well, fast shipping and thank you for the great commercial gesture! I always eagerly await my HT26 packages for the little gifts you put inside. It feels very nice to be pampered!

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Acheteur Vérifié

Published on 21/02/2019 à 20h44 following a purchase from 16/02/2019

Very happy

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Acheteur Vérifié

Published on 21/02/2019 à 13h54 following a purchase from 02/02/2019

Reliable site, great product a bit expensive but worth it. I would recommend the site

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Acheteur Vérifié

Published on 21/02/2019 à 13h02 following a purchase from 15/02/2019

By knowledge

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