Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

2 star reviews

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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/03/2017
Hello,
I received my package today, but I am really disappointed with the delay and especially the quality of the product.
The milk is different! It is lighter than usual and its smell is less strong; it seemed like a mixture of the original and another substance. Even the packaging (the bottle that contains the milk and the writings) is different. I am very disappointed about this.
Regarding the delivery, excuse me, but I think that for €36 in shipping costs, packages should be delivered within the maximum 10 days you specify during the order. Mine always arrive after 3 weeks.
I sincerely hope that these remarks will be addressed or will not recur with the next order because it is not reasonable at all.
Thank you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/03/2017
The ht26 products are not very lightening as you say. The skin is, however, soft.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2017
Hello, I am not satisfied because I received a shower gel other than the one I ordered.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/01/2017
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2016
Delivery too long... a week for a delivery is excessive!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/11/2016
I did not receive my entire order, missing one product. I ordered 2 toothpastes and only received one. A bit disappointed with my order, complaint made by phone, still waiting for a response.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/10/2016
5. Good site but not up to the expectations regarding the products ordered online. Still waiting for a response regarding the claim of a damaged product upon delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/09/2016
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/05/2016
My package arrived at my home opened and with missing products.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/03/2016
The Face kit does not work at all, I end up with a dark face and a light body. The body lotion is perfect, I appreciate it a lot. When I received the products, the night cream was spilled in the package, I lost more than half. I wrote but until today no one has replied.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2016
I didn't like the product, I used it only once. It seems like there are little seeds in the carrot milk.
The 90 lotion also burned my face. I had to use natural shea butter which hydrated my face. Now it's starting to get better. I don't want to use this product anymore. And I paid €30 to pick up the package at the post office. However, I had used royal 8 years ago and I liked it well.
Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2016
I am a professional and I buy my products at retail price so I lose clientele for the price
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/03/2016
Because there is no advisor available to address concerns
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