Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

3 star reviews

Reset filters
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2022
I will give my feedback later
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2022
The gifts are not always those indicated on the order
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2022
We would like more gifts
Translated reviews
Response from HT26
Hello to you, It all depends on the amount of your order See you soon on our site! Laboratoire HT26
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2022
My order arrived on time but it's not brightening
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2022
A bit slow but not too annoying.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2022
Great
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2022
Not bad
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2022
Well received my order, very well packaged, for now I have nothing to say.
Translated reviews
Response from HT26
Hello to you, Thank you for your comment. Orders are prepared meticulously, most products are packaged to avoid breakage during transport!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2022
The gift was opened
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2022
I searched for this gel everywhere and miracle I find it on the site. I buy it and 2 days later I get a call saying that the product is not available and that I will be refunded. Waste of time. Real-time stock management would be practical for customers.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2022
Hi, delivery was well done. Still waiting for the effectiveness of this cream..
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2022
Fast delivery
Translated reviews
Response from HT26
Hello, thank you for your feedback! We do our best to ensure you receive the packages as soon as possible
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2022
Good
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2022
Good morning!
I want to know the reason why my order has never been processed. I still need it.
Thank you!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2022
Yes, the order arrived on time and at the precise hour.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2022
Overall good, we find the same products I think as in store. However, I was very surprised to see no return or exchange policy. For my part, I made a mistake, I ordered a shower gel instead of the cream from the same range. I was more than disappointed not to have known this information + no invoice or anything inside the box... Quite surprising.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2022
I just started using the action stain range a week ago and honestly I don't have much to say, disappointed, because I haven't seen any positive or negative results so my body is still intact
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2022
Order received on time, except that the mentioned gifts were not added to the package, not even a sample, I had to call customer service, the gentleman who answered me asked me to send a photo of the package by email and details; which I had to do, except that I never received a response from them.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
Easy navigation on the site.
Misleading gifts offered, however thank you for the samples.
The products from the White essence range are of high quality. My skin is clean, I feel good even though it's been less than a month since I started using it. It is not brightening.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2021
Good site but quite slow
Translated reviews
Response from HT26
We are sorry to read this. We are working to improve our site
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2021
I received my order well, it's been a week since I applied the cream all over my body and I'm starting to see changes, my skin is becoming more even, soft, and radiant.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2021
Fast delivery but the toilet milks are no longer as moisturizing as before
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2021
Good site, but not easy to search for an item.
Translated reviews
Response from HT26
Hello Madam, To facilitate your search, you need to write the exact name of the product in the search bar to find it quickly.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2021
Shipping costs are too high.. But overall it's okay
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2021
Regarding the navigation of the site, I honestly think it can be improved. The ergonomics and design should be reviewed. They should, I think, highlight the products for sale to enhance them.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2021
Fast delivery but I picked up my product yesterday, for now I don't have an opinion since I haven't used the product enough
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2021
The delivered product is different from my order. Instead of 2 silky bath energy, I received something else.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2021
It's easier than before to place an order online, even if many products are out of stock
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2021
excellent
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2021
I think you just need to pay a little more attention with the orders. For the first time, I ordered 4 products from topsygel from you on the 22nd of this month, instead of the serum you sent me the HT26 shower gel that I did not order. Since Monday when I received my package, I have been trying to contact you to resolve this problem, until today no response. I would really like you to find a solution for that, thank you for your understanding
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
Very early to give my opinion. I will come back later
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2021
It's been a week since I've been waiting for my products
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2021
The shipping is very fast
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2021
The delivery time was good. However, I did not receive one of the products I ordered, I am not satisfied. It has already been 15 years since I have been using your products, and this is the only time I ordered online that I am missing a product. If I had received all the products, I would have given 5 stars. I hope you will do what is necessary for the missing item to be delivered to me or that I will be refunded.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2021
Shipping costs too high!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2021
Saturated
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2021
I am quite happy especially with the ease of payment
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2021
Excellent! Fast shipping. Thank you for the little gifts. It allows you to know and try other products before buying them.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2021
The body lotion I received this time had a different color from the first one I bought. The first one was white and this one is brown. I don't know which one is the best or original.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2021
Not satisfied, the product leaked in the box and the mouths were really taped, I was very disappointed.
Translated reviews
We use cookies for audience measurement and improving user experience.