Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

3 star reviews

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2020
Delivery and packaging okay. But the products are not effective for me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2020
I did not receive my gift as expected, ht26 does not keep its promises regarding this. But the creams are of good quality and rejuvenate the skin.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
Quite satisfied with fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2020
The products are not lightening as you say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2020
I expected to have more results especially for my spots but it wasn't very effective. It's a shame that it's not well detailed which product is for the face or other....but I liked the customer service and the gifts!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2020
Technical sheet of well-detailed products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2020
not very flexible for international distributors. it would be better if the company could make all shipping arrangements and charge the customer instead of telling us to determine the pickup and shipping ourselves
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2020
My order was not complete, the sponge was missing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2020
On the amount of my order, shipping should be free, but you made me pay. That's bad for business.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2020
Order not conform
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2020
The gift arrived broken and the box was punctured
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
Delivery time not in accordance with what was announced on the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2020
No confidentiality, the invoice was outside the package.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2020
I received my order with a slight delay. I really like Ht26 products except that when you order, you really want to receive it within the timeframe
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2020
Everything is great, except that the milk gave me pimples and I would like to receive some advice on how to deal with it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2020
The site is complete
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2020
The service was correct but I am not satisfied with the delivery, it was delayed and complicated by Chronopost. In short, I am disappointed with the gifts because a product at this price deserves gifts that correspond to the purchased product, like a good to wear the wig, a cream for the maintenance of the wig, or a glue for the wig. It's not the same as in the photo, I received a wig that is too smooth, I don't even know if I can curl it, no instructions. It looks really good in the photo, it's not the same thing that I received. I don't know if an exchange is possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2020
Order received well and on time. However, I think you should lower the amount for free shipping, especially for your loyal customers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2020
Good delivery time. But the site is not very optimized because it allows customers to choose gifts and in the end, something else is shipped.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2020
I received my items with a slight delay due to Chronopost. We are not informed of the shipment and some bottles of creams or oils are not of good quality. Personally, I had this case. So overall it's okay but we expect more than that from ht26.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2020
Some products are not delivered and that's a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2020
The package was not delivered to me and I only received one gift, the moisturizing milk
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2020
I received my package on time, the only downside is the shipping costs, it's too expensive, why not use collision or other cheaper carriers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2020
I have been using HT26 products for months, and I am moderately satisfied, ultimately I do not see the lightening mentioned.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2020
Perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2019
Non-existent communication service, you send an email with a concern and no one responds to you. The tracking number is non-existent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2019
Fast delivery, I am starting to use the products, I will tell you the result after use but I am disappointed because the electric brush does not work
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Response from HT26
Hello,
We thank you for your comment
If you are having difficulties operating your electric brush, we invite you to remove the battery protection located in the battery compartment
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2019
Hello, upon opening the package, the Topsygel shower emulsion bottle was poorly closed and the liquid had spilled onto the other bottles, which forced me to clean the entire shipment despite the cellophane packaging around it... not very pleasant!!
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Response from HT26
Hello,
We invite you to send us your complaint by email: [email protected]
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2019
Shipping was quite fast. I am just disappointed with the damaged products I received and how expensive they are.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2019
The product cap arrived completely broken and I was given a different gift than the one I chose.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2019
I must say that I am quite disappointed... Usually, I use Bedon products that I also buy online and I have never had any problems... For once that I decide to try HT26, the 2 promised gift products did not arrive!!!... and yet, they are clearly listed on invoice 2019-08-17 #FA086108...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2019
The delivery took longer than I expected. I was really afraid of losing my money for nothing. The test is really okay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2019
I still don't understand why the catalog shows prices one euro cheaper than the site. As a result, online buyers find themselves somewhat misled.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2019
nothing to note,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2019
I was surprised to be asked upon receiving my package to pay customs fees of $50. I was really disappointed
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Response from HT26
Hello,
Unfortunately, additional fees are not our responsibility and they are independent of our will.
We only ask for payment of shipping fees to ensure delivery to your home.
If customs fees have been requested from you, we invite you to inquire with your country's customs service to know the reason.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2019
Satisfied with the site. I easily find the products I am looking for. Easy access
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
The delivery time exceeded 72 hours while I was eager to receive the order. It was faster before
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Response from HT26
Hello,
Thank you for your comment.
We are sorry that you had to wait longer than expected to receive your HT26 items.
Unfortunately, certain situations can prolong the delivery time such as an incomplete address, an event in France like the cycling tour or even your absence.
Best regards
Prysca
HT26
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2019
I received my order today, it's too early to give my opinion on the products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2019
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2019
I tested it twice and frankly it is not satisfactory at all
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Response from HT26
Hello, We are sorry to hear that you did not find complete satisfaction when using our HT26 products. We would still like to help you have a better experience, could you please let us know what you did not like and why? Best regards
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