Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

3 star reviews

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2019
Average because you took the time to respond to me and send me the product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2019
I received the products on time just like usual thank you. I got gifts and I am happy. I love your products, they are really great. But I am so disappointed with the customer service. No help if you have an issue, you send messages that remain unanswered, terrible customer service, if you can improve on that side. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2019
I waited a month before receiving my order yet it was mentioned 7 days for international orders. It would be good if they reviewed the shipping mechanism.
Thank you
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Response from HT26
Hello,
You have the option to contact us to find out where your package is when you feel that the delivery time is starting to be long.
Please note that delivery can be delayed for various reasons, incomplete address, incomplete name or bad weather.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2019
I was satisfied, thank you again
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2019
Average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2019
Disappointed with the service! They do not give what they promise. It's disappointing!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2019
Good rating for the weaving but some items (diamond wigs) are still offered even though they are out of stock. Huge waste of time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2019
Hello I received my package but not the gifts as planned. I saw 2 small soaps instead of the liquid soap and the lightening milk. Thank you for being true to what you say. And I still paid $40 for customs to be able to pick up my package. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2019
The proposed gift choice was not respected.
Disappointed.
A gloss, baby soap sample and a body scrub in my package; Something I did not choose.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2019
Very well designed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2019
Classic
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2019
The contents of the creams are too small, not satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2019
I have been using HT26 products for over 10 years and I am still very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2019
No promotions on all products and shipping costs while it's sales time.
The topifarm 4% glycerin is no longer offered even though I just started it...
Lipstick shade not compliant when choosing different from the cart. Absence of confirmation of the shade at the time of validation. P
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Response from HT26
Hello,
We would like to apologize for the inconvenience caused.
During your next order, if there is an error in your cart, do not hesitate to contact us before validating it, we will correct that.
Regarding promotions, we are currently offering different products at reduced prices.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2019
Product arrived 4 days later, sea salt spilled in the box and empty bottle next to it... I don't know if it was done on purpose. Personally, I don't find that professional...
The rest of the product well packaged
Thank you
thanks
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
My product arrived late with a broken pump, and it doesn't work, although the box is very nice I had to transfer the cream into another jar to be able to use it...
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Response from HT26
Hello,
Thank you for your comment.
We are sorry to hear that your product was damaged during transport despite the precautions taken before shipping your package.
In case of a problem like this or any other issue, please contact us as soon as possible so we can best address your request.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
Not good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2018
Pleasant site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
I was supposed to receive a hat and a moisturizing milk as a gift but I received nothing!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2018
Hello, I rated it average because the order took time to arrive.
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Response from HT26
Hello Mr. Ineza. We thank you for your comment. Indeed, the delivery time can be extended for various reasons. Do not hesitate to contact us if this happens again, we can inform you about the location of your package. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/10/2018
The site is nice.
But the description of the ranges needs to be improved according to customer needs. For example, I am a new customer and I have dark skin and I wanted a range to brighten my skin but not lighten it. The problem is that there are many products on the site and we get lost. The first range I bought on the site did not really meet my expectations. I even got pimples when I didn't have any before. Currently, I bought the repairing range that I will test.
In short, it would be good to define the products by type of needs
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Response from HT26
Hello.
We thank you for your comment.
Your opinion is very useful to us.
We will try to clarify in response to your comment, otherwise do not hesitate to contact us by email or phone to get personalized advice before proceeding with the purchase.
The products are classified by range on the site.
If the names of the ranges do not help you find your way, you have the option to search for a product or a range according to your skin type.
Indeed, at the top of the site, the search bar "a solution to a problem" allows you to select your problem and get the different products to use to solve it.
In your case, we recommend using the White Essence range to reveal the glow of your complexion, hence the term "lightening".
Moreover, know that your results will be visible from 3 to 4 weeks by having a complete range and using it daily.
We remain reachable during the opening hours of your HT26 Paris store.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2018
Order arrived on time in good condition, the products without a receipt, only a few issues but okay
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Response from HT26
Hello Mrs. Sow,
Thank you for your comment.
Please let us know the issues that displeased you?
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2018
Very long wait. Does not match the announced 48h
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Response from HT26
Hello Mrs. Nnemi Ndzana,
Thank you for your comment.
The expected delivery time for France is 2 to 3 days.
If this time has been exceeded, unfortunately, the postman encountered a difficulty, which lengthens the delivery time.
If the problem arises again during your next order, do not hesitate to contact us to locate your package.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2018
I wanted to give it as a birthday gift and also introduce the range to another person but missed it due to delivery issues, so disappointed
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Response from HT26
Hello Mrs. Diaby,
Thank you for your comment.
Could you tell us more about the issue encountered during the delivery of your package please?
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2018
My order was delivered late and the products were poorly packaged. The protective film for the maximum brightening soaps was torn, the exfoliating soap had cracks in places and was not closed. And what about the gifts? It was not what I had chosen and one of the soaps was moldy. My order was not prepared with care and when I called on Monday, October 8 at 10:20, I was faced with the arrogance of my interlocutor who bluntly told me 'we are not obliged to give you gifts and we give you what we have.' I am very disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2018
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2018
Not optimal, many functions do not work.
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Response from HT26
Hello Mrs. Biadou Niancy,
Thank you for your comment.
Can we have more details on what is not working?
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2018
Recommend this site, very fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2018
Products received well but delivery longer than usual, nevertheless satisfied with the gifts received in addition to the order, pleasantly surprised
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2018
The cream and the mousse almost half I am disappointed thank you for your understanding
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2018
I would say good for now
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2018
I do not give 5 stars because I encountered issues when receiving the package, it did not match my order.
But I was called back the next day and the person was kind.
As a result, I was able to keep the exfoliating mask and received my white essence soap 4 days later with plenty of small diverse samples that allowed me to discover other products from the brand.
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Response from HT26
Hello Mrs. Lirette,
We thank you for your comment.
We are glad that your HT26 experience went well in the end.
We will be happy to deliver your next order.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2018
I received the order well but the gifts are the same as I chose :-(
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Response from HT26
Hello,
We thank you for your comment.
We offer you your gifts based on your purchase and to let you discover our products.
Best regards,
Prysca
HT26
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2018
The products were taped at the cap level, the conditioning was not airtight, it leaked.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2018
Every time I am debited twice and I have to wait at least 3 days for the problem to be resolved
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
you delivered the package without the gift samples, and this is not the first time, I also once received a package with an expired oil, I sent you a message without response. regarding makeup, more specifically the HT26 powders, there is disorder down there, we do not know which number corresponds to which shade, review that, we have difficulty choosing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2018
It's not bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2018
A bit expensive for the quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2018
The gift that was offered to me on the site is not the same upon receipt of my parcel disappointed
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Response from HT26
Hello Mrs. Elom Abeng,
We thank you for your comment.
The gifts are adapted to your order and they are present to help you discover our different products.
Sincerely,
Prysca
HT26
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2018
lacking clear information regarding customs duties
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