Customer reviews of HT26

I did not receive the preparation wipes as you wrote. And in my package, I did not have all the products as described in the video. The night cream is missing. I received a carrot-based ointment

The site allowed me to easily make purchases. But I was forgotten (Waiting for restocking) I had to send a message to ask if I would be delivered. And it was only then that the package was prepared. We expect a quick response from you after purchase. thank you

Fast and complete delivery, unfortunately the argan oil bottle opened in the packaging. One third of the bottle spilled everywhere.

I am not satisfied because the serum I ordered from you was not full, the advisor told me she couldn't do anything about it

Correct

the body lotion I ordered, the bottle pump is broken in two, so I have trouble using it. I am very disappointed. Other than that, I like the ht26 products.

I received my order late, and at one point I couldn't track my order! You expect 5 days maximum to receive the order but it took almost two weeks!

the site is good but there is not enough precision regarding the delivery of products abroad, specifically in Switzerland. I do not understand why I paid not only the shipping fees with you but also upon receipt of the package? Why?

I rated it average because of the 2 times I had an issue. The first time there was an error on one of the ordered products. This time I ordered (purifying sleeping foam) which did not arrive with my order... I called but couldn't reach you. Other than that, I like your products.

Very good site, and fast delivery. Too bad the shipping costs are very high

Very satisfied with my order, very fast delivery, now I am waiting to see the result of white essence, I will comment based on the result, thank you HT26 for such fast delivery...

I received my entire order. I stay in Canada
However, the two serum bottles, the glycerin bottle, and the shower gel all had a leak and spilled in the box. One of the serum bottles was only half full. The products must be hermetically sealed; I think this is something to improve for better customer service; They are already quite pricy to be so poorly wrapped...because even before my order when I read the comments on your deliveries this was the main reason that came up several times..

average because some services need improvement, I want to talk about the excessively high shipping costs....

Reliable site, fast and secure delivery

Good.. Everything is well explained during the order. But I am disappointed with the royal White serum whose pump does not work.

The delivery person went to the wrong door. The package arrived at my neighbor's. Fortunately, she is honest. It's a bit careless on the part of the delivery services.

The speed of delivery is great but I placed an order with free shipping mentioned at the end of my order. However, these fees were charged to me after I paid, which I did not appreciate at all when I saw my invoice.

It is a bit busy.

The order was slow to be delivered and the lady I spoke to on the phone for information about my order was unpleasant.

Fast delivery

The product is correct but it's unacceptable for the prices that keep increasing. In September 2016 it cost 33.90, in January 34.90. Yesterday, February 10, 2017, it cost 34.90 and today, February 15, 2017, it costs 39.90€. What are the arguments that justify these increases? The quality has not improved, nor the quantity. I've been using it for 10 years because my skin has gotten too used to it and any other cream gives me pimples, but the increases will make me flee. Even the shipping costs keep increasing. So please, if you don't want to retain customers, don't raise prices for no reason. 10 years ago it cost 29.90 and every year 1 euro more, but now 5 euros all at once, why? Just some color changes on the bottle. Really, I am disappointed.

I just received my order. Not yet an objective feedback

My glycerin is spilled

Sometimes it bugs but we still manage to use it

Considering that I do not live in Europe, it takes a lot of time to receive the package, so if you can work on the shipping duration, that would be great

Too bad that on the product I received it is not marked anti-stain like in your catalog milk Anti-stain

I had to go to the post office to pick up a package that could easily fit in the mailbox. There are too many useless notifications by messaging to finally learn that you have to go get it. The packaging was insufficient and the cap of one product arrived broken

Hard to navigate the site

4 unfortunate doses of lotion and a tiny soap as a gift, I find you rather stingy

Good site, however the offers are not really offers.

I am really disappointed, I have been using HT26 products for several months, I see no change and my skin is darkening. It's really throwing money away, tired

I had requested a pen instead of wipes, I received the wipes and the pump has no tube so it's impossible to use it

It is a very good store in terms of variety and quality of products. But the prices are a bit high. They do not offer shipping deals outside of France and shipping costs are very expensive, especially for countries within the European Union.

Good

All the ordered products arrived well, but I had to go to the post office which is about 30 km away to pick up my package. Yes, they missed me at home, but please choose the closest post offices possible. I paid online to be delivered to my home anyway. So, I did not want to travel any distance to get my package or at least the shortest distance possible. Thank you.

Very serious

First, they promised me gloves, I received nothing and the bottle of exfoliating shower gel was open and some spilled, what a shame

I never managed to use the €10 voucher you offered me for my birthday. I had 10 days to use it but it never worked. That's not normal.

Fast delivery, all items were present, I take off 2 points because I sent a message to customer service and I did not receive a response.

A good site where you can find everything you are looking for for black and mixed skin.