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D
Rating: 1 out of 5
My order has not arrived by today. I will wait until 24.10.2025 and then I will demand my money back.
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Customer reviews of Huiles & Sens
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 920 published reviews
Summary of reviews
The store consistently delivers on product quality, with customers noting essential oils and other items as excellent, good value for money, and of high standard across many orders. Delivery is fast and reliable, with multiple mentions of quick shipping, on-time or within promised timeframes, and careful handling of orders. Customer service and reliability are highlighted by positive experiences with knowledgeable guidance, helpful shipping, and overall satisfaction with orders and repeat purchases. The product range and ingredients are praised for quality and value, with several mentions of helpful accessories and a satisfying shopping experience.
Reviews 1, 2 and 3 stars
Reset filtersC
Rating: 1 out of 5
No, I received the product in a pitiful state. The plastic bag containing the cocoa tablets burst and it leaked into the envelope as well as into my mailbox.
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I
Rating: 1 out of 5
The smell is really not pleasant, not satisfied
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Response from Huiles & Sens
Hello Isabelle
Thank you for taking the time to share your feedback. We are sorry to hear that the smell of the oil does not meet your expectations. After checking, the rosehip oil you received is in perfect condition. This oil, when unrefined, has a quite pronounced natural smell, which some people may find surprising or less pleasant. However, it is its authentic scent, generally appreciated for its natural character.
If you wish to soften it, you can mix it with a more neutral vegetable oil or add 1 to 2 drops of essential oil (fine lavender, geranium rosat, rosewood) to customize your preparation.
Thank you for taking the time to share your feedback. We are sorry to hear that the smell of the oil does not meet your expectations. After checking, the rosehip oil you received is in perfect condition. This oil, when unrefined, has a quite pronounced natural smell, which some people may find surprising or less pleasant. However, it is its authentic scent, generally appreciated for its natural character.
If you wish to soften it, you can mix it with a more neutral vegetable oil or add 1 to 2 drops of essential oil (fine lavender, geranium rosat, rosewood) to customize your preparation.
E
Rating: 1 out of 5
I placed an order BHIYTPWSQ and paid for 4 bottles of essential oils. However, upon receiving the package, there was only one bottle inside, and the package was neither damaged nor opened. I left you a message on the contact form of the site asking you to send me the 3 missing bottles.
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F
Rating: 1 out of 5
Did not receive the quantity of bottles ordered
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J
Rating: 3 out of 5
Did not receive any SMS or email about the arrival of the package at the relay point
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X
Rating: 1 out of 5
I ordered 2 beaters and received only one. No response from customer service. I hope the other beater will be sent to me quickly.
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N
Rating: 2 out of 5
The products are of excellent quality, unfortunately, there are very many recurring stock shortages.....
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A
Rating: 2 out of 5
Hello, I placed an order for a bottle of rose geranium essential oil (pelargonium asperum) and I received a bottle of geranium bourbon (pelargonium graveolens) twice in a row.
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A
Rating: 1 out of 5
Hello, more than a week to deliver 350g of powder, I find this mediocre. The person left on vacation before receiving the parcel. So it's waiting in the box until she gets back.
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A
Rating: 3 out of 5
I wanted to buy some essential oils, but I couldn't find the right chemotypes.
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Response from Huiles & Sens
Hi Marie, the chemotypes of essential oils are indicated directly in the names, e.g. rosemary essential oil ABV (common name) and Rosmarinus officinalis L. verbenoniferum (botanical name). The main biochemical components are listed in each product data sheet. Full BAs are available on request.
A
Rating: 3 out of 5
difficult to evaluate until you receive your order a week later, too bad the order processing time can't be overlooked today nice day
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A
Rating: 3 out of 5
It's not easy to switch on the nomad diffuser: do I have to press the button for a long time, or do I have to press it quickly? Every time I turn it on, it takes me a very long time to get to the green light position for 20 minutes, with multiple jets of essential oils that I get too close to since I turn it on, and unfortunately I get a headache afterwards. For the 1st experience with you, not enthusiastic about the diffuser. Too bad
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A
Rating: 3 out of 5
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A
Rating: 1 out of 5
I'm still waiting for my parcel
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A
Rating: 3 out of 5
The products correspond to what I ordered. The delivery times were very good But I give 3 stars because for the contents of my order I am sad to see all the little bits of plastic / polystyrene in my package. Isn't there another way of packaging products without plastic, newspapers/paper? Or other recycled materials?
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Response from Huiles & Sens
Thank you very much for your comment. Our dunnage is made from 100% biodegradable corn. Except in certain cases where we re-use different dunnage material.
A
Rating: 1 out of 5
I would simply like to receive the items I ordered
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A
Rating: 3 out of 5
Pb on the site because too fast the final data . Impossible to pay by credit card . Had to redo everything. It took me 39 minutes!
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A
Rating: 1 out of 5
Missing the gift in the package, the bottle I ordered for a gift had a Sissi imperatrice crest in addition to the brand! Not the one I received. No reply to my e-mail of dissatisfaction??? Lousy plastic stopper !!! Here's a photo of my order with the label I was supposed to receive
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Response from Huiles & Sens
Sir, As we have just explained to you by e-mail, we have contacted the perfumer concerning the change of the bottle in relation to our photo on the site. He has just informed us that on the new series, the "Sissi Impératrice" sub-label is no longer affixed to the bottle. However, you'll find Sissi's portrait on the box and a descriptive note about her perfume in the box. We're sorry if this new packaging doesn't suit you. You can of course return the unopened bottle in its original packaging for a full refund. Concerning the gift, we have already replied by e-mail that it will arrive in a separate parcel which you should receive before the end of this week.
A
Rating: 2 out of 5
I'm usually very satisfied but not this time. I had ordered some bottles of bubble bath and one of the caps opened and the liquid spilled into the package :-( Little tip: Maybe think of putting a sticky paper to prevent the cap from opening ;-) Otherwise, there's nothing to say about the quality of the products and the delivery time.
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Response from Huiles & Sens
The entire team would like to thank you for your message. We are pleased to know that you were satisfied with our services and products. We will take your suggestion into account. See you soon on Huiles & Sens
A
Rating: 3 out of 5
I have received my order, and I am satisfied with the quality of the oils and the speed of shipment, but for the first time I had enormous difficulty in opening the bottles which, due to the reinforced security, cannot be opened except by using a knife to cut the small plastic ring under the cap... A dangerous operation which resulted in a wound on the inside of my palm. I had not encountered this problem with my previous order. Please let me know the opening method if there is one... Sincerely. Mireille B.
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Response from Huiles & Sens
The Huiles & Sens team would like to thank you for your message. The trick to opening your EO caps more easily is to press (quite hard!) on the cap and turn it at the same time. See you soon in our store!
M
Rating: 2 out of 5
I ordered 50ml bottles and received 30ml bottles. Really disappointed with my purchase from you.
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Response from Huiles & Sens
Hello, we are very sorry that you were not satisfied with our products or service. We advise you to contact our customer service directly by e-mail: [email protected]. Thank you for your message, see you soon on our Huiles & Sens website.
P
Rating: 1 out of 5
I still haven't received my parcel and I'm waiting for an explanation from customer service.
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Response from Huiles & Sens
Hello, our customer service has processed your request and made a claim with the Post Office, because your package is blocked, we are sincerely sorry for this inconvenience beyond our control. See you soon on Huiles & Sens.
A
Rating: 3 out of 5
No business logic!!!
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V
Rating: 3 out of 5
I still haven't received my parcel. The address is correct and complete.
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Response from Huiles & Sens
Hello, according to the information sent by the Post Office, your parcel was delivered on December 14th. Should you encounter any further problems, please contact our customer service department directly by e-mail: [email protected]. Thank you for your order. Huiles & Sens
V
Rating: 2 out of 5
I couldn't enter my gift voucher on the website. I had to call to place the order. Parcel received 1 week ago: I am still waiting for the castor oil (1litre) and have not received any written notification of this, although I have received the full invoice. It would be nice to have a confirmation that this line of my order is still to be delivered.
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A
Rating: 3 out of 5
I did not receive the chosen gift I got instead an oil that expires in December 2020!!! I sent a message as soon as possible but got no answer
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A
Rating: 2 out of 5
Package refused because damaged
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A
Rating: 3 out of 5
order not yet received!
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A
Rating: 3 out of 5
one of the supports is missing a cap, making 1 out of 6 suppo unusable. i reported it to customer service but no return.
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A
Rating: 1 out of 5
I cannot comment on an item I have not received. I can't reach the delivery company.
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A
Rating: 3 out of 5
Long delivery times
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A
Rating: 2 out of 5
Damaged bottles received
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