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Rating: 4 out of 5
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Customer reviews of Huiles & Sens
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 920 published reviews
Summary of reviews
The store consistently delivers on product quality, with customers noting essential oils and other items as excellent, good value for money, and of high standard across many orders. Delivery is fast and reliable, with multiple mentions of quick shipping, on-time or within promised timeframes, and careful handling of orders. Customer service and reliability are highlighted by positive experiences with knowledgeable guidance, helpful shipping, and overall satisfaction with orders and repeat purchases. The product range and ingredients are praised for quality and value, with several mentions of helpful accessories and a satisfying shopping experience.
Reviews 1 and 4 stars
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Rating: 4 out of 5
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Rating: 4 out of 5
Apart from the gift not included with each order, justifying the withdrawal of the fifth star. Fast delivery. I'm delighted with my ultra-practical diffusers, which are just what I wanted: no droplets, no prior handling. Also made storage pouches to slip into your bag to make them even more portable. Perfect for Christmas gifts.
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Rating: 4 out of 5
Hello, I appreciated the speed and simplicity of the site. One point for improvement: the protection of the bottles during shipping.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Quality of the oils. Unfortunately, 2 essential oils were omitted.
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Response from Huiles & Sens
Hello, we're sorry to hear about this incident, but we've passed on your concern to our customer service department. You can also contact them at: [email protected] We hope to see you soon in our store.
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Rating: 4 out of 5
Fast, accurate delivery
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Fast, perfect delivery! Parcel damaged and taped by the post office but fortunately nothing taken.
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Rating: 4 out of 5
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Rating: 4 out of 5
Lack of communication
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Response from Huiles & Sens
The entire team would like to thank you for your message. We are pleased to know that you were satisfied with our services and products. We will take your suggestion into account. See you soon on Huiles & Sens
A
Rating: 4 out of 5
Simple site and secure packaging
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Rating: 4 out of 5
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Rating: 1 out of 5
I would simply like to receive the items I ordered
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Fast delivery and practical, compliant products
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Response from Huiles & Sens
The whole team thanks you for your message, we are happy to know that you were satisfied with our services and our products. See you soon on Huiles & Sens
A
Rating: 1 out of 5
Missing the gift in the package, the bottle I ordered for a gift had a Sissi imperatrice crest in addition to the brand! Not the one I received. No reply to my e-mail of dissatisfaction??? Lousy plastic stopper !!! Here's a photo of my order with the label I was supposed to receive
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Response from Huiles & Sens
Sir, As we have just explained to you by e-mail, we have contacted the perfumer concerning the change of the bottle in relation to our photo on the site. He has just informed us that on the new series, the "Sissi Impératrice" sub-label is no longer affixed to the bottle. However, you'll find Sissi's portrait on the box and a descriptive note about her perfume in the box. We're sorry if this new packaging doesn't suit you. You can of course return the unopened bottle in its original packaging for a full refund. Concerning the gift, we have already replied by e-mail that it will arrive in a separate parcel which you should receive before the end of this week.
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Rating: 4 out of 5
Fast delivery, nothing to say, only negative point I would say is the lack of explanation on the site concerning the use of certain products, otherwise quality product.
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Response from Huiles & Sens
The entire Huiles & Sens team would like to thank you for your message. We are delighted that you are satisfied with our products and service. See you soon in our boutique!
A
Rating: 4 out of 5
Short delivery times.
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Response from Huiles & Sens
The Huiles & Sens team would like to thank you for your message. We are happy to know that you were satisfied with our products and our service. See you soon at Huiles & Sens!
A
Rating: 4 out of 5
Quick response to my request. I love the smell of the summer night spray.
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Response from Huiles & Sens
The entire Huiles & Sens team would like to thank you for your message. We are delighted that you are satisfied with our products and service. See you soon in our boutique!
A
Rating: 4 out of 5
Torn carton, taped by post, otherwise prompt delivery
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Rating: 4 out of 5
Organic EO, fast delivery, plastic-free packaging. But be careful with the millilitres selected in the basket.
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Rating: 4 out of 5
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Rating: 4 out of 5
Fast delivery, sometimes out of stock,Good quality essential oils
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Rating: 4 out of 5
not yet used the product and one of the two I already knew
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Response from Huiles & Sens
The Huiles & Sens team would like to thank you for your message. We're delighted to hear that your products arrived safely, so please don't hesitate to let us know as soon as you've tried them. See you soon on Huiles & Sens.
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Rating: 4 out of 5
It's serious and satisfying.
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Rating: 4 out of 5
Great product!
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Rating: 4 out of 5
fast delivery, quality products
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Rating: 4 out of 5
Fast delivery and compliant products, but the choice of welcome gift was not validated when the order was placed and customer service did not respond at all to emails, neither via the customer area nor to emails sent directly... Edit of 30/03/2021: gift finally received, "catching up" carried out without a hitch.
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Response from Huiles & Sens
The Huiles & Sens team would like to thank you for your message. We're glad you enjoyed our products and service. We hope to see you soon in our store!
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Rating: 4 out of 5
Everything looks great, but I'm sorry there are no real instructions on how to use each essential oil! Is there a hotline?
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Response from Huiles & Sens
Our team would like to thank you for your message. We are delighted to hear that you are satisfied with our services and products. You can reach our customer service department by e-mail at [email protected] or by telephone: 04 90 36 22 03. See you soon on Huiles & Sens
A
Rating: 4 out of 5
Eccellente azienda, prodotti di qualità, buon rapporto prezzo qualità.
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Rating: 4 out of 5
As a new customer, I'd say, perfect. Thank you H&S
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Rating: 4 out of 5
Everything arrived on schedule.
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Rating: 4 out of 5
fast delivery; quality essential oils
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Response from Huiles & Sens
The whole team thanks you for your message, we are happy to know that you were satisfied with our services and our products. See you soon on Huiles & Sens
N
Rating: 4 out of 5
The packaging is lighter than before, which is very practical. Prices are average, but from time to time a small gift would be appreciated.
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Response from Huiles & Sens
The entire team would like to thank you for your message. We are pleased to know that you were satisfied with our services and products. We will take your suggestion into account. See you soon on Huiles & Sens
A
Rating: 4 out of 5
Good site, lack of do-it-yourself composition
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Response from Huiles & Sens
The entire team would like to thank you for your message. We are pleased to know that you were satisfied with our services and products. We will take your suggestion into account. See you soon on Huiles & Sens