Customer reviews of Huiles & Sens

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 920 published reviews
5 775 84% 4 112 12% 3 14 2% 2 7 1% 1 12 1%

Summary of reviews

The store consistently delivers on product quality, with customers noting essential oils and other items as excellent, good value for money, and of high standard across many orders. Delivery is fast and reliable, with multiple mentions of quick shipping, on-time or within promised timeframes, and careful handling of orders. Customer service and reliability are highlighted by positive experiences with knowledgeable guidance, helpful shipping, and overall satisfaction with orders and repeat purchases. The product range and ingredients are praised for quality and value, with several mentions of helpful accessories and a satisfying shopping experience.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2020
No business logic!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
fast delivery
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Virginie Vauquelin
Rating: 3 out of 5
following a purchase from 11/12/2020
I still haven't received my parcel. The address is correct and complete.
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Response from Huiles & Sens
Hello, according to the information sent by the Post Office, your parcel was delivered on December 14th. Should you encounter any further problems, please contact our customer service department directly by e-mail: [email protected]. Thank you for your order. Huiles & Sens
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
Easy ordering, fast delivery, top quality!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
I did not receive the chosen gift I got instead an oil that expires in December 2020!!! I sent a message as soon as possible but got no answer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2020
order not yet received!
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Denise Aldebert
Rating: 4 out of 5
following a purchase from 10/11/2020
conforms to my order, fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Fast delivery, items are very well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2020
When I placed my order, I was offered a welcome gift (to choose from). I selected it but it didn't appear in my basket. I added a comment to my order specifying the gift chosen, but I didn't receive it when my order was delivered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2020
it's a shame not to have any practical information on how to use the product, how to buy it and how to use it?
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Adeline Paquier
Rating: 3 out of 5
following a purchase from 20/10/2020
one of the supports is missing a cap, making 1 out of 6 suppo unusable. i reported it to customer service but no return.
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Nadia Machaira
Rating: 4 out of 5
following a purchase from 18/10/2020
It's not practical to have small 5 ml bottles of EO. I have to order elsewhere to get 10 ml.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2020
Very satisfied with my order and delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2020
Very good contact
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
pacha - very good
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Camille S
Rating: 4 out of 5
following a purchase from 19/09/2020
I had an error in my delivery and got no response despite my message.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Impeccable
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Dontchan Rakoto
Rating: 4 out of 5
following a purchase from 27/08/2020
Order arrived quickly. The only thing missing was the promised gift for a certain amount.
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Mary S
Rating: 4 out of 5
following a purchase from 23/08/2020
very happy with the products and the delivery but very bad surprise to have to pay a significant amount ( 30% of the total value) at the reception of the parcel, I did not have this information at the time of the order... probably wouldn't recommend because of this :(
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Sylvie Tambini
Rating: 4 out of 5
following a purchase from 06/08/2020
I had to wait 1 month, the products were blocked. Maybe I need to change intermediaries.
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Carmen Deharo
Rating: 4 out of 5
following a purchase from 20/07/2020
new order just as well as the first
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Yvan Guignier
Rating: 4 out of 5
following a purchase from 14/07/2020
Customer service that does not answer a simple question by e-mail: what are the reasons for the 10 euro increase in the 30 ml synergies, from 13.90 a bottle to 29.90? I would have liked an answer to my question!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2020
good quality essential oils
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Daniel Stormacq
Rating: 4 out of 5
following a purchase from 02/07/2020
alcohol and its other components are too dry for hands
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
The only regret is that the expiration date on some oils is far too short.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2020
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2020
Excellent products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2020
Good value for money products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2020
the use-by date for babassu oil is too close: 06 2020; but a very good product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
So far, very satisfied with this order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2020
Satisfactory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Despite careful packaging, marks/scratches on aluminium bottles.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2020
Long delivery times
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Caroline R.
Rating: 4 out of 5
following a purchase from 19/05/2020
Everything was perfect - I recommend
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Danielle Benedetto
Rating: 4 out of 5
following a purchase from 18/05/2020
Very good quality although a little too expensive and many products out of stock.
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Manon Del
Rating: 4 out of 5
following a purchase from 18/05/2020
Good item, but I have a stain on the white globe. Diffusion not very large but nice design HE as a gift much appreciated
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Joelle Maréchal
Rating: 4 out of 5
following a purchase from 11/05/2020
The order was missing 1 inhaler - there were only 4 instead of the 5 paid for.
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