Customer reviews of Immersive Display

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 003 published reviews

Summary of reviews

The online store offers a consistently positive experience, particularly highlighted by the exceptional quality of its products. Customers frequently mention the well-designed VR accessories, such as protective shells and straps, which are appreciated for their affordability and durability. Delivery services are praised for their speed and reliability; many customers received their orders earlier than expected, often noting the careful packaging that ensures items arrive in perfect condition.

Reviews 1, 2, 3 and 4 stars

Reset filters
G
Guido K.
Rating: 4 out of 5
following a purchase from 22/11/2021
Delivered quickly, item as described. Gladly again
Translated reviews
K
Kalle M.
Rating: 4 out of 5
following a purchase from 07/10/2021
Very fast Delivery !
F
Fabian R.
Rating: 3 out of 5
following a purchase from 26/09/2021
My order was there in the specified time
Translated reviews
A
Adam P.
Rating: 4 out of 5
Excellent product and service, except used my local government shipping (South African Post Office), which is sub-par, despite paying for private level courier pricing.
Response from Immersive Display
Thank you so much for your feedback, we just check the delivery time of your parcel and it has been delivered from France to South Africa (with the cheapest delivery mode) in only 6 working days, that's a pretty good 💪
C
Carsten U.
Rating: 3 out of 5
Everything is great as far as the products are concerned. However, I still had to pay about 25€ when receiving the package for an order value of about 65€.
Translated reviews
Response from Immersive Display
Vous êtes basé en Suisse (hors Union européenne) et nous expédions depuis la France, votre commande a été payée hors taxes, il est donc normal que des droits de douane s'appliquent dans votre pays.
Nathan / Directeur des ventes
R
Ruth Justi H.
Rating: 4 out of 5
following a purchase from 25/06/2021
Had no problem ordering and the delivery was fast.
P
Pascal G.
Rating: 3 out of 5
following a purchase from 09/06/2021
Fast delivery. Products conform.
Translated reviews
D
David H.
Rating: 2 out of 5
Took 6 weeks To arrive after quoting one. When contacted the company did apologise Rather just blame Brexit for the issue even though I have received various packages from all over the world with little delay. Products are as expected but customer service leaves a little to be desired. Also the postal system used collisimo which currently holds a 1.2/5 on trust pilot although the company swears they are top product. Felt let down at paying £15 for delivery and being completely let down
Response from Immersive Display
Hello David,

Well, Brexit is a mess for every carriers, customers and suppliers. Some parcels are stuck at custom because the flow is so important. Sorry for this delay again.

Nathan / Sales Manager
K
knut S.
Rating: 4 out of 5
Not the fastest, but otherwise everything is fine.
Translated reviews
Response from Immersive Display
Le délai moyen de livraison en Allemagne est de 3 jours. Une livraison express (1 jour) coûterait malheureusement beaucoup plus cher.
D
daniel V.
Rating: 3 out of 5
following a purchase from 29/04/2021
Fast delivery, very good product (cover reverb G2), would have deserved a rounded finish (total) rather than open and pointed, which, personally, stings my nose, hence my 3/5, otherwise it would have been 5/5.
Translated reviews
R
Ruben R.
Rating: 3 out of 5
the package arrived on the estimated delivery schedule and everything was ok but the driver did not ask for the pick-up code. everything turned out ok but thats somewhat unsafe
Response from Immersive Display
Thank you Ruben for the feedback. Pick-up code is still a new system for some carriers and very few drivers are using it as it is a nightmare to manage and ask to customers.
D
David G.
Rating: 4 out of 5
following a purchase from 05/04/2021
Correct product and fast delivery. I recommend
Translated reviews
M
Michel H.
Rating: 3 out of 5
Despite the relatively high price for the purchase of a used HP Reverb g2 headset, Immersive Display did not want me to benefit from the free shipping (colissimo), which it offered for the withdrawal of a package. in a collection point, and yet the difference was only one Euro! Really petty !!!!!
Translated reviews
Response from Immersive Display
Thank you for your feedback, Delivery is a point that no e-merchant can neglect, we try to offer you at least free delivery on the method [point relais] which is the most economical for all.

Please know that we take into account all returns and try to create consistent price/delivery offers. See you soon 👾
P
PATRICK THONG P.
Rating: 3 out of 5
Delay due to colissimo
Translated reviews
Response from Immersive Display
You were delivered on time on April 9 😉, our site showed you a delivery date between April 8 and 12, so no delay 🙄.
J
jerome L.
Rating: 4 out of 5
following a purchase from 02/04/2021
The site is clear, the prices are correct and the delivery is fast.
Translated reviews
A
Andrew C.
Rating: 4 out of 5
Promt delivery and exactly as ordered. In my case I was buying a Pimax accessory and although it was more expensive than the Pimax Store, it worked out cheaper in the end as I avoided import taxes. I also got my order much quicker
Response from Immersive Display
Thanks for your feedback Andrew, as we are located in France (EU), all EU customers do not have to pay custom and duty fees 😀
C
Centre social Horizon R.
Rating: 4 out of 5
following a purchase from 22/03/2021
Somewhat satisfied with the products
Translated reviews
H
Hannah P.
Rating: 1 out of 5
Product was not as I imagined it....
Translated reviews
Response from Immersive Display
Bonjour Hannah,
Pouvez-vous nous donner un avis détaillé par e-mail sur votre opinion du produit ?
M
Mikael L.
Rating: 4 out of 5
The staff is responsive and good advice. I remove a star because the amount of an order to reach to benefit from free shipping is very high (120 €) and it is only for shipments in relay point.
Translated reviews
Response from Immersive Display
Your return is important to us, the point relay is the most economical delivery for all (for us too), that's why the free delivery is prioritized over the point relay.

There you go, you all know 😎
J
Jean-Luc N.
Rating: 4 out of 5
following a purchase from 04/03/2021
Order placed without problems and received in accordance with the order
Translated reviews
M
Martin K.
Rating: 1 out of 5
With the adapter I am satisfied, but I found it not good that the contents did not correspond to the picture. A short (about 30- 50 cm) 3 in 1 cable was not included, although it was displayed, even on the bill was the picture later to see again. They offered to find the cable and send it to me, but this did not happen. I was told that VIVE admits that the cable is not in the package, that the picture is faulty, but they could not find it. I was then offered to send it back if I wanted it. I found a 1m cable on the site and asked if they could send it to me if they couldn't find the very short cable. This was unfortunately denied. If one pays over 400 euros and one does not come, if it was a mistake of the Handler, I find really sad. I have now had to buy the 1 m cable itself, because I have not found the short also (5 meters on the head are just really too much, from the htc Vive). They could have at least offered to sell it cheaper. At least they have changed the image and the short cable is no longer zusehen, I hope the content this time is true and not more customers fall for it. I'm happy with the product and when the 1m cable arrives, it is still too long, but I think then you can get along with it better. Only think it is a weak performance from the dealer, so I give only one star.
Translated reviews
Response from Immersive Display
oui, il y avait une erreur sur l'image de la fiche produit et c'est le fabricant HTC Vive qui a fourni la mauvaise image, nous avons notifié le fabricant et changé l'image sur notre site.

Nous vous avons proposé un retour de produit, pourquoi ne l'avez-vous pas accepté ?

Quoi qu'il en soit, nous sommes toujours là pour répondre à tout problème ou demande, mais dans ce cas, nous n'avons pas été en mesure de fournir le câble manquant.

Je vous prie d'agréer, Madame, Monsieur, l'expression de mes sentiments distingués,
Nathan / Directeur des ventes
K
Klaus P.
Rating: 4 out of 5
following a purchase from 11/01/2021
GJ
A
Arnim P.
Rating: 1 out of 5
Goods must be sent back to France upon return. At your own expense. No recommendation
Translated reviews
Response from Immersive Display
Notre agence logistique est basée en France. Vous avez demandé un retour et nos conditions générales stipulent que les frais de retour sont à votre charge (comme c'est le cas sur de nombreux sites web...).

Les produits commandés sont nos meilleures ventes, nous ne comprenons pas votre déception. Pouvez-vous nous envoyer un courriel pour nous dire ce qui n'a pas fonctionné ?
G
Georget G.
Rating: 4 out of 5
following a purchase from 14/01/2021
Perfect charging but the connection via the charger with the cable to connect to the computer to use a game doesn't work
Translated reviews
D
Darren L.
Rating: 3 out of 5
Fast delivery, package arrived heavily damaged but goods were intact.
Translated reviews
Response from Immersive Display
Merde ! Malgré les précautions prises, les transporteurs peuvent ne pas être très prudents 😪.
Merci pour votre retour, il est très important pour nous !
C
Carlos C.
Rating: 4 out of 5
following a purchase from 07/01/2021
CONFORMING PRODUCTS AND QUICK RELEASE
Translated reviews
S
SARNETTE F.
Rating: 4 out of 5
following a purchase from 31/12/2020
Good product received on time. It's good to see you.
Translated reviews
M
MatthewJames K.
Rating: 4 out of 5
following a purchase from 19/12/2020
Please shop here also for good VirualReality products! Please also be prepared to pay very high international shipping.
Translated reviews
J
JOHANN M.
Rating: 4 out of 5
following a purchase from 16/12/2020
Fast and neat shipping but a little expensive
Translated reviews
M
Mordechay O.
Rating: 4 out of 5
Item arrived fast and in good condition, The shipping was expensive since I live in Israel but I'm still happy with the purchase and would buy again.
Translated reviews
Response from Immersive Display
Hey Mordechay, Thanks for your feedback. We ship from France but let the ability to worldwide customers to buy our products, that's why on some products and countries, shipping fees are adjusted :)

Thank you !
S
Sebastien M.
Rating: 4 out of 5
following a purchase from 03/12/2020
Battery for oculus quest2 out of stock everywhere. Only available on this site. As soon as ordered as soon as received.
Translated reviews
M
mathieu G.
Rating: 4 out of 5
following a purchase from 26/11/2020
Very professional
Translated reviews
Response from Immersive Display
We try to be on top every day 💪
B
Bernard C.
Rating: 4 out of 5
following a purchase from 26/10/2020
Compliant and fast. 1 little expensive hence the star less but the spėcificitė it is paid for.
Translated reviews
O
olivier M.
Rating: 4 out of 5
following a purchase from 13/10/2020
Very good product, and top service for information. Just the price is a little high.
Translated reviews
T
Thierry M.
Rating: 4 out of 5
following a purchase from 15/09/2020
fast and efficient delivery !
Translated reviews
M
Mohamed A.
Rating: 4 out of 5
Very fast delivery, received in 36 hours.
Translated reviews
Response from Immersive Display
Thank you Mohamed, we sent your letter followed the same day of the order (Tuesday September 15th) and you received the mail in your mailbox on Wednesday September 16th ;)
J
jacques B.
Rating: 4 out of 5
following a purchase from 25/08/2020
Three good
Translated reviews
D
David T.
Rating: 4 out of 5
following a purchase from 05/07/2020
Good and fast
Translated reviews
L
Leonard O.
Rating: 4 out of 5
following a purchase from 28/05/2020
The VR headset appears to be working satisfactorily but I am disappointed that you do not have the audio head band or hand tracker avaialble. Otherwise the service is very good and delivery on time.
Translated reviews
Response from Immersive Display
Leonard,

To keep you update, the PIMAX Audio head band and hand tracker will be released by the manufacturer in July.2020.

Of course, all new accessories of PIMAX brand will be available on our VR Shop ;)
D
David M.
Rating: 4 out of 5
following a purchase from 05/06/2020
Compliant product and deadline met
Translated reviews