The online store offers a consistently positive experience, particularly highlighted by the exceptional quality of its products. Customers frequently mention the well-designed VR accessories, such as protective shells and straps, which are appreciated for their affordability and durability. Delivery services are praised for their speed and reliability; many customers received their orders earlier than expected, often noting the careful packaging that ensures items arrive in perfect condition.
I ordered for my virtual helmet oculus quest a pencil to clean the eyepieces. fortunately when I opened it I tried it on the back of my hand, it left a blue circle as if the little sponge had been dipped in ink! I started again and on my skin there was each time a very clear blue circle! Imagine that on my eyepieces! I had to rub my hand to remove the circles...Anyway, I don't understand the principle...Stain the eyepieces to sell more or else?
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Response from Immersive Display
We have received your feedback on our product "Lenspen", please be aware that the product contains black carbon for lens cleaning. However there is no liquid or ink. We are very surprised.
# Contact with the customer to study the file and have pictures.
I
Isabelle L.
Rating: 1 out of 5
following a purchase from 06/05/2020
Ineffective product. Always mist on my goggles when I wear my face shield.
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Henrik W.
Rating: 4 out of 5
following a purchase from 25/03/2020
Everything as expected. Shipping was a bit pricey, but maybe normal as I ordered to Germany.
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Giberne O.
Rating: 4 out of 5
following a purchase from 10/02/2020
Interesting items with good parcel tracking. I recommend it to you
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Aurelien P.
Rating: 4 out of 5
following a purchase from 07/02/2020
?
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Axel H.
Rating: 4 out of 5
following a purchase from 05/12/2019
Good service and follow-up, good communication in case of late order, delivery or stock.
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jeremy A.
Rating: 2 out of 5
following a purchase from 25/09/2019
The photos don't match the cover we received. Too bad.
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Response from Immersive Display
The pictures of the VR Cover on our site are real and provided by the manufacturer VR Cover. The thickness is 14mm.
Can you give us a detailed comment so that we can correct the situation if necessary?
Yours sincerely,
Nathan / Sales Manager
N
Nicolas R.
Rating: 4 out of 5
Nothing to say, delivered on time
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Marcus M.
Rating: 4 out of 5
Very good product. A bit expensive but only because I didn't want to wait for the US stock to come back. So I ordered here and had it shipped to Canada at an extra cost.
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bertrand D.
Rating: 4 out of 5
BON
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Mehdi R.
Rating: 4 out of 5
Arrived as planned, worked well as it should. Too bad it doesn't charge as well as when plugged in directly.
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Stein J.
Rating: 4 out of 5
gets the job done
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Thomas P.
Rating: 4 out of 5
Nothing to complain about received very quickly.
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Florian A.
Rating: 3 out of 5
IT IS comfortable, but lets light go into the headset from down direction
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Julien B.
Rating: 4 out of 5
Very good site that I recommend. Just an error in the delivery address on my last order.
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Giberne O.
Rating: 4 out of 5
efficient and effective service. I recommend it.
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Alain P.
Rating: 4 out of 5
RIEN A DIRE DE PLUS. PRESTATION CONFORME.
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Anaïs V.
Rating: 4 out of 5
Product delivered quickly and corresponding to the description. Very good.
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Response from Immersive Display
Thank you for your opinion.
G
GREGORY M.
Rating: 1 out of 5
A purchase at 1000€ and not in accordance with the product presented on your video I am very disappointed in your company
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Charles L.
Rating: 3 out of 5
Product as described but they did not meet their delivery deadlines. Normally for any order placed before 3:15 pm with the product in stock, the package leaves the same day. It leaves 2 days later. So the package arrived 1 week after the order for a 48/72h delivery.
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Response from Immersive Display
Thank you for your opinion, concerning the delivery, when you placed your order, the delivery date indicated an estimated delivery between August 16 and 18, you were delivered on August 16 so the deadlines are respected. Our transparency is total at this level.
L
Leo W.
Rating: 3 out of 5
The processing and shipping were good. Unfortunately, the product does not completely enclose the VR headset. so the light penetrates.
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D
David L.
Rating: 2 out of 5
Product hardly adapted
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Jerome L.
Rating: 2 out of 5
Fast delivery but the product received is not new, the seal had been opened and then roughly closed with tape. I contacted them to ask for an exchange for a new product but I never got an answer.
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Response from Immersive Display
Thank you for your return, we have not received a request for an exchange from you to date. All products sold are new (except for items marked "ex-demo").
C
Christian L.
Rating: 4 out of 5
No surprises, as expected. Good service.
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Pierre C.
Rating: 4 out of 5
OK
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Olivier A.
Rating: 4 out of 5
Quick, pro, bill in the parcel. Nothing to say yet!
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Guillaume L.
Rating: 4 out of 5
Simple to use; the integration of an estimate edition module would be a plus.
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Response from Immersive Display
The edition of an estimate is possible by selecting in means of payment: "Purchase order / Administrative mandate".
P
Peter
Rating: 4 out of 5
cool design, good quality protection
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