The online store offers a consistently positive experience, particularly highlighted by the exceptional quality of its products. Customers frequently mention the well-designed VR accessories, such as protective shells and straps, which are appreciated for their affordability and durability. Delivery services are praised for their speed and reliability; many customers received their orders earlier than expected, often noting the careful packaging that ensures items arrive in perfect condition.
Hello Benoît,
Thank you for your feedback.
We apologize for this delivery delay longer than expected. Unfortunately, it was related to a supply delay from the supplier, independent of our will.
We did our best to keep you informed and ship your order as soon as we received the products.
We thank you for your understanding and hope that your order brings you complete satisfaction.
Best regards,
Laura, Immersive Display team
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Robin E.
Rating: 4 out of 5
following a purchase from 20/10/2025
Quality / Price - The products offered (VR straps, shells, accessories) are affordable and well-designed - Customers praise the quality of the materials, especially for protective shells and straps Respect for the package and protection - Packages are carefully packed, with multiple protections to avoid shocks - Several reviews mention fast shipping and impeccable packaging Delivery: - Delivery is fast and reliable, often via recognized carriers - No hidden extra fees, which is rare for specialized platforms - Delivery to overseas territories is possible, but to be verified according to the product Privacy to improve - A negative point noted: personal or sensitive information is sometimes visible on the product box - This may include full name, address, or type of product - This lack of discretion can be problematic for users concerned about their privacy Overall rating: 4/5 -1 for privacy
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Response from Immersive Display
Thank you Robin for your comment!
Regarding confidentiality, the recipient's address and product information are required by customs services to ensure delivery and customs clearance outside the EU.
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Clyde J.
Rating: 3 out of 5
following a purchase from 11/06/2025
Responsive staff by phone and email, order tracking is also very good. Very unfortunate, the order, over 2000 euros, arrived incomplete.
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Response from Immersive Display
Thank you for your feedback Clyde. Indeed, an error slipped into the shipment, but as you pointed out, we were responsive and immediately resent the missing product.
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Francesco B.
Rating: 3 out of 5
following a purchase from 28/01/2025
Fast shipping and perfect service but the item (HTC Vive 3 in 1 Replacement Cable) is not as expected: the three cable to one connection is much larger than it looks in the picture, and unfortunately does not work for my application.
Response from Immersive Display
Thank you Francesco for your review of our company. However the photo is contractual : the cable received is the one in the picture ☺️
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Sharon C.
Rating: 1 out of 5
following a purchase from 29/12/2024
Product was delivered on time and exactly what I expected.
Response from Immersive Display
Too bad about the rating, but glad to hear you're happy with your purchase! 🤩
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Pierre L.
Rating: 4 out of 5
following a purchase from 20/06/2024
all is ok
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Nikolas N.
Rating: 1 out of 5
following a purchase from 31/05/2024
The face support surface is not fixed in it jumps out support means only against my costs have the thing not even owned 24 geschweifwedelt 4 hours used "we can repair it if you turn it in to us at your expense"
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Response from Immersive Display
We received your complaint after you're testing the headset : we asked you to return it to us for inspection and repair. Why didn't you?
As indicated in our General Terms and Conditions of Sale, the return shipment is at the customer's expense.
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Isabelle L.
Rating: 4 out of 5
following a purchase from 28/03/2024
Very responsive
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Michael R.
Rating: 4 out of 5
following a purchase from 07/01/2024
The Colissimo delivery service is a disaster. But the support from Immersive Display is top, very good
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Katharina B.
Rating: 4 out of 5
following a purchase from 30/12/2023
Fast delivery and compliant material. My only downside is that I had paid for express delivery with the date indicated, and it was the shipping date and not the delivery date, so the delivery took place 1 day later.
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Response from Immersive Display
Thank you Katharina for your positive review. You placed your order on 30/12/2023 and we had indicated on our website that we did not ship on Monday January 1st (public holiday)🤭
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Sarah B.
Rating: 4 out of 5
following a purchase from 27/12/2023
ok
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Maud C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Fast order and received on time with express delivery!
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Mikko K.
Rating: 4 out of 5
following a purchase from 08/11/2023
Shipping was a bit late from estimated and the item was a bit pricey, but customer service was helpful and quick answering my questions about the shipping delay.
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Benjamín P.
Rating: 1 out of 5
following a purchase from 16/08/2023
2 weeks since order confirmed until package received, from France to Spain. A joke.
Response from Immersive Display
We understand your frustration regarding the delivery time of 2 weeks, it usually takes 4/5 days. This delay due to the carrier is likely linked to the busy summer period.
We apologize for any inconvenience this may have caused and hope you will enjoy your order despite this delay."
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Michael B.
Rating: 4 out of 5
following a purchase from 10/05/2023
It's all Bo Selecta
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benoit P.
Rating: 1 out of 5
following a purchase from 20/02/2023
Disappointed, do not want to take back an article ordered from them because when I filled in my delivery address I had it delivered to my place of work and I forgot to change the billing address which is the same by default. So my opinion is very negative even if I have nothing to reproach on the handling and shipping of the order made very quickly.
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Response from Immersive Display
Sir, you placed an order with us as a professional using the name of the company where you work for billing purposes. We replied that the 14 days did not apply in this case.
Nevertheless, we accepted the return of the product and refunded your money on March 14, 2023.
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Emilie F.
Rating: 4 out of 5
following a purchase from 07/01/2023
Excellent supplier. Two orders placed, delivered on time and as ordered.
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JVRS S.
Rating: 4 out of 5
following a purchase from 25/11/2022
Fast preparation and delivery. Package well packed, conforms to the order. RAS.
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sarl M.
Rating: 4 out of 5
following a purchase from 22/11/2022
where can I edit the invoice from, please
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Response from Immersive Display
You can edit the invoice from your customer account on our website. If you have any further questions, please don't hesitate to contact us, we're here to help 👌
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Christopher H.
Rating: 4 out of 5
following a purchase from 28/10/2022
Top Service & Fast Delivery
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Markus P.
Rating: 4 out of 5
following a purchase from 23/10/2022
Great service and quality! Unfortunately, a few parts were missing in the delivery, but the Immersive Display team solved the problem customer-oriented and fast!
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Bart R.
Rating: 4 out of 5
following a purchase from 03/10/2022
good service
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Jean-Michel C.
Rating: 3 out of 5
following a purchase from 01/10/2022
Order received in 5 days correct time, at the level of products the rubber protection to put on the helmet HP G2 is perfect and well washable on the other hand I bought the product anti bué but it does not work for me, namely that I wear glasses and on the glasses the fog is unfortunately always there is a pity I counted much on it.
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Michael G.
Rating: 4 out of 5
following a purchase from 08/09/2022
not the best quality on the market but very reasonable for the price, and the delivery was very fast and smooth
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John C.
Rating: 4 out of 5
following a purchase from 19/08/2022
Order sent quickly, and managed to overcome Brexit to be delivered.
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Roland S.
Rating: 4 out of 5
following a purchase from 03/08/2022
Fast shipping good prices
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Uwe M.
Rating: 4 out of 5
following a purchase from 06/07/2022
Contact very good. Very eager. What bothered me is that on the website the item was displayed in stock (3-5 business days shipping) and it took 6 weeks until it was available and shipped.
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anthony M.
Rating: 4 out of 5
following a purchase from 26/07/2022
Great Service , goods arrived on time, only 4 stars because , consumer minimum cost is annoying I had to buy 2 extra products to get my G2 reverb cable, which is only in stock with Immersive. also who delivers in UK is not on their webby and shows as La post e on their tracker after days of checking i spotted parcelforce and the lapost code work on it , pure chance. if this was advised in the email to UK customers possible 5 stars. My goods were packed like fot Knox , which was great.
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Jemmy L.
Rating: 1 out of 5
following a purchase from 17/07/2022
Unfortunately, I was referred to the manufacturer for the defective cable, although the seller must take back the cable and take care of the damage. The manufacturer has of course also not reported, or responded to my e-mails. Too bad....
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Luc B.
Rating: 4 out of 5
following a purchase from 03/07/2022
<product as described. attractive price. Recommend it.
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Response from Immersive Display
We are 100% transparent about our products ☺️
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Michael R.
Rating: 1 out of 5
following a purchase from 09/06/2022
Very poorly processed
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Marita H.
Rating: 4 out of 5
following a purchase from 23/05/2022
Delivery could have been a little faster, you want to gamble ... ;-) but otherwise all great
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Stephane K.
Rating: 4 out of 5
following a purchase from 21/05/2022
Cheap material and decent quality. To be seen on the long term.
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Tonny H.
Rating: 4 out of 5
following a purchase from 26/02/2022
Excellent
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Adrian B.
Rating: 4 out of 5
following a purchase from 01/01/2022
Shipping was late. Great product though.
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Marc-Aurel S.
Rating: 4 out of 5
following a purchase from 03/01/2022
Shipping from France was fast :)
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Eleanor B.
Rating: 4 out of 5
following a purchase from 22/11/2021
though there was a slight issue with tracking, the product works perfectly as intended
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Guido K.
Rating: 4 out of 5
following a purchase from 22/11/2021
Delivered quickly, item as described. Gladly again
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Kalle M.
Rating: 4 out of 5
following a purchase from 07/10/2021
Very fast Delivery !
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Fabian R.
Rating: 3 out of 5
following a purchase from 26/09/2021
My order was there in the specified time
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