Customer reviews of Immersive Display

9,7 /10

Based on 1 003 published reviews

5 895 89% 4 74 7% 3 15 1% 2 7 1% 1 12 1%

Summary of reviews

The online store offers a consistently positive experience, particularly highlighted by the exceptional quality of its products. Customers frequently mention the well-designed VR accessories, such as protective shells and straps, which are appreciated for their affordability and durability. Delivery services are praised for their speed and reliability; many customers received their orders earlier than expected, often noting the careful packaging that ensures items arrive in perfect condition.

2 star reviews

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Carlo T.

Published on 26/12/2023 à 00h06 following a purchase from 17/12/2023

had to pay customs

Response from Immersive Display Published on 27/12/2023

Obviously because you are in Canada and we are in France .. It's written on our Website.

Michel H.

Published on 03/12/2023 à 16h55 following a purchase from 25/11/2023

Hello, the HP reverbG2 v2 cable works very well, but I received it without a power supply!!!, and without a power supply it doesn't work in self-powered mode! fortunately I was able to use the one from the old cable, but it could have been specified in the order that the power supply was not integrated!

Translated reviews

Response from Immersive Display Published on 06/12/2023

Hello,
The product sheet only indicates the replacement cable.

Thomas D.

Published on 10/01/2022 à 17h17 following a purchase from 26/12/2021

Part is fine, but buyer beware: don't buy from this company if you live in the United States. Their shipping rates are crazy high, they're pretty slow, and if something is wrong, you need to ship back at your own expense. I regret buying anything from here.

Response from Immersive Display Published on 19/01/2022

We are sorry to hear about your experience.
Our warehouse is based in France, so our shipping costs are obviously higher for delivery in the United States. Your package was delivered in 9 days which is convenient for international delivery. All of our return and refund policy is indicated in our terms and sales conditions and there is also a dedicated page on our website. https://immersive-display.com/en/content/6-returns-refunds

David H.

Published on 13/06/2021 à 11h16

Took 6 weeks To arrive after quoting one. When contacted the company did apologise Rather just blame Brexit for the issue even though I have received various packages from all over the world with little delay. Products are as expected but customer service leaves a little to be desired. Also the postal system used collisimo which currently holds a 1.2/5 on trust pilot although the company swears they are top product. Felt let down at paying £15 for delivery and being completely let down

Response from Immersive Display Published on 14/06/2021

Hello David,

Well, Brexit is a mess for every carriers, customers and suppliers. Some parcels are stuck at custom because the flow is so important. Sorry for this delay again.

Nathan / Sales Manager

jeremy A.

Published on 02/10/2019 à 15h10 following a purchase from 25/09/2019

The photos don't match the cover we received. Too bad.

Translated reviews

Response from Immersive Display Published on 02/10/2019

The pictures of the VR Cover on our site are real and provided by the manufacturer VR Cover. The thickness is 14mm.

Can you give us a detailed comment so that we can correct the situation if necessary?

Yours sincerely,
Nathan / Sales Manager

David L.

Published on 20/05/2018 à 22h24

Product hardly adapted

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Jerome L.

Published on 20/01/2018 à 16h15

Fast delivery but the product received is not new, the seal had been opened and then roughly closed with tape. I contacted them to ask for an exchange for a new product but I never got an answer.

Translated reviews

Response from Immersive Display Published on 22/01/2018

Thank you for your return, we have not received a request for an exchange from you to date. All products sold are new (except for items marked "ex-demo").