Customer reviews of Immersive Display

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 003 published reviews
5 895 89% 4 74 7% 3 15 1% 2 7 1% 1 12 1%

Summary of reviews

The online store offers a consistently positive experience, particularly highlighted by the exceptional quality of its products. Customers frequently mention the well-designed VR accessories, such as protective shells and straps, which are appreciated for their affordability and durability. Delivery services are praised for their speed and reliability; many customers received their orders earlier than expected, often noting the careful packaging that ensures items arrive in perfect condition.

Reviews 2, 3 and 4 stars

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P
Pascal G.
Rating: 3 out of 5
following a purchase from 09/06/2021
Fast delivery. Products conform.
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David H.
Rating: 2 out of 5
Took 6 weeks To arrive after quoting one. When contacted the company did apologise Rather just blame Brexit for the issue even though I have received various packages from all over the world with little delay. Products are as expected but customer service leaves a little to be desired. Also the postal system used collisimo which currently holds a 1.2/5 on trust pilot although the company swears they are top product. Felt let down at paying £15 for delivery and being completely let down
Response from Immersive Display
Hello David,

Well, Brexit is a mess for every carriers, customers and suppliers. Some parcels are stuck at custom because the flow is so important. Sorry for this delay again.

Nathan / Sales Manager
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knut S.
Rating: 4 out of 5
Not the fastest, but otherwise everything is fine.
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Response from Immersive Display
Le délai moyen de livraison en Allemagne est de 3 jours. Une livraison express (1 jour) coûterait malheureusement beaucoup plus cher.
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daniel V.
Rating: 3 out of 5
following a purchase from 29/04/2021
Fast delivery, very good product (cover reverb G2), would have deserved a rounded finish (total) rather than open and pointed, which, personally, stings my nose, hence my 3/5, otherwise it would have been 5/5.
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Ruben R.
Rating: 3 out of 5
the package arrived on the estimated delivery schedule and everything was ok but the driver did not ask for the pick-up code. everything turned out ok but thats somewhat unsafe
Response from Immersive Display
Thank you Ruben for the feedback. Pick-up code is still a new system for some carriers and very few drivers are using it as it is a nightmare to manage and ask to customers.
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David G.
Rating: 4 out of 5
following a purchase from 05/04/2021
Correct product and fast delivery. I recommend
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Michel H.
Rating: 3 out of 5
Despite the relatively high price for the purchase of a used HP Reverb g2 headset, Immersive Display did not want me to benefit from the free shipping (colissimo), which it offered for the withdrawal of a package. in a collection point, and yet the difference was only one Euro! Really petty !!!!!
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Response from Immersive Display
Thank you for your feedback, Delivery is a point that no e-merchant can neglect, we try to offer you at least free delivery on the method [point relais] which is the most economical for all.

Please know that we take into account all returns and try to create consistent price/delivery offers. See you soon 👾
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PATRICK THONG P.
Rating: 3 out of 5
Delay due to colissimo
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Response from Immersive Display
You were delivered on time on April 9 😉, our site showed you a delivery date between April 8 and 12, so no delay 🙄.
J
jerome L.
Rating: 4 out of 5
following a purchase from 02/04/2021
The site is clear, the prices are correct and the delivery is fast.
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Andrew C.
Rating: 4 out of 5
Promt delivery and exactly as ordered. In my case I was buying a Pimax accessory and although it was more expensive than the Pimax Store, it worked out cheaper in the end as I avoided import taxes. I also got my order much quicker
Response from Immersive Display
Thanks for your feedback Andrew, as we are located in France (EU), all EU customers do not have to pay custom and duty fees 😀
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Centre social Horizon R.
Rating: 4 out of 5
following a purchase from 22/03/2021
Somewhat satisfied with the products
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Mikael L.
Rating: 4 out of 5
The staff is responsive and good advice. I remove a star because the amount of an order to reach to benefit from free shipping is very high (120 €) and it is only for shipments in relay point.
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Response from Immersive Display
Your return is important to us, the point relay is the most economical delivery for all (for us too), that's why the free delivery is prioritized over the point relay.

There you go, you all know 😎
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Jean-Luc N.
Rating: 4 out of 5
following a purchase from 04/03/2021
Order placed without problems and received in accordance with the order
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Klaus P.
Rating: 4 out of 5
following a purchase from 11/01/2021
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Georget G.
Rating: 4 out of 5
following a purchase from 14/01/2021
Perfect charging but the connection via the charger with the cable to connect to the computer to use a game doesn't work
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Darren L.
Rating: 3 out of 5
Fast delivery, package arrived heavily damaged but goods were intact.
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Response from Immersive Display
Merde ! Malgré les précautions prises, les transporteurs peuvent ne pas être très prudents 😪.
Merci pour votre retour, il est très important pour nous !
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Carlos C.
Rating: 4 out of 5
following a purchase from 07/01/2021
CONFORMING PRODUCTS AND QUICK RELEASE
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SARNETTE F.
Rating: 4 out of 5
following a purchase from 31/12/2020
Good product received on time. It's good to see you.
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MatthewJames K.
Rating: 4 out of 5
following a purchase from 19/12/2020
Please shop here also for good VirualReality products! Please also be prepared to pay very high international shipping.
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JOHANN M.
Rating: 4 out of 5
following a purchase from 16/12/2020
Fast and neat shipping but a little expensive
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Mordechay O.
Rating: 4 out of 5
Item arrived fast and in good condition, The shipping was expensive since I live in Israel but I'm still happy with the purchase and would buy again.
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Response from Immersive Display
Hey Mordechay, Thanks for your feedback. We ship from France but let the ability to worldwide customers to buy our products, that's why on some products and countries, shipping fees are adjusted :)

Thank you !
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Sebastien M.
Rating: 4 out of 5
following a purchase from 03/12/2020
Battery for oculus quest2 out of stock everywhere. Only available on this site. As soon as ordered as soon as received.
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mathieu G.
Rating: 4 out of 5
following a purchase from 26/11/2020
Very professional
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Response from Immersive Display
We try to be on top every day 💪
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Bernard C.
Rating: 4 out of 5
following a purchase from 26/10/2020
Compliant and fast. 1 little expensive hence the star less but the spėcificitė it is paid for.
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olivier M.
Rating: 4 out of 5
following a purchase from 13/10/2020
Very good product, and top service for information. Just the price is a little high.
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Thierry M.
Rating: 4 out of 5
following a purchase from 15/09/2020
fast and efficient delivery !
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Mohamed A.
Rating: 4 out of 5
Very fast delivery, received in 36 hours.
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Response from Immersive Display
Thank you Mohamed, we sent your letter followed the same day of the order (Tuesday September 15th) and you received the mail in your mailbox on Wednesday September 16th ;)
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jacques B.
Rating: 4 out of 5
following a purchase from 25/08/2020
Three good
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David T.
Rating: 4 out of 5
following a purchase from 05/07/2020
Good and fast
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Leonard O.
Rating: 4 out of 5
following a purchase from 28/05/2020
The VR headset appears to be working satisfactorily but I am disappointed that you do not have the audio head band or hand tracker avaialble. Otherwise the service is very good and delivery on time.
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Response from Immersive Display
Leonard,

To keep you update, the PIMAX Audio head band and hand tracker will be released by the manufacturer in July.2020.

Of course, all new accessories of PIMAX brand will be available on our VR Shop ;)
D
David M.
Rating: 4 out of 5
following a purchase from 05/06/2020
Compliant product and deadline met
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Henrik W.
Rating: 4 out of 5
following a purchase from 25/03/2020
Everything as expected. Shipping was a bit pricey, but maybe normal as I ordered to Germany.
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Giberne O.
Rating: 4 out of 5
following a purchase from 10/02/2020
Interesting items with good parcel tracking. I recommend it to you
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Aurelien P.
Rating: 4 out of 5
following a purchase from 07/02/2020
?
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Axel H.
Rating: 4 out of 5
following a purchase from 05/12/2019
Good service and follow-up, good communication in case of late order, delivery or stock.
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jeremy A.
Rating: 2 out of 5
following a purchase from 25/09/2019
The photos don't match the cover we received. Too bad.
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Response from Immersive Display
The pictures of the VR Cover on our site are real and provided by the manufacturer VR Cover. The thickness is 14mm.

Can you give us a detailed comment so that we can correct the situation if necessary?

Yours sincerely,
Nathan / Sales Manager
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Nicolas R.
Rating: 4 out of 5
Nothing to say, delivered on time
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Marcus M.
Rating: 4 out of 5
Very good product. A bit expensive but only because I didn't want to wait for the US stock to come back. So I ordered here and had it shipped to Canada at an extra cost.
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bertrand D.
Rating: 4 out of 5
BON
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Mehdi R.
Rating: 4 out of 5
Arrived as planned, worked well as it should. Too bad it doesn't charge as well as when plugged in directly.
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