The online store offers a consistently positive experience, particularly highlighted by the exceptional quality of its products. Customers frequently mention the well-designed VR accessories, such as protective shells and straps, which are appreciated for their affordability and durability. Delivery services are praised for their speed and reliability; many customers received their orders earlier than expected, often noting the careful packaging that ensures items arrive in perfect condition.
Hello Benoît,
Thank you for your feedback.
We apologize for this delivery delay longer than expected. Unfortunately, it was related to a supply delay from the supplier, independent of our will.
We did our best to keep you informed and ship your order as soon as we received the products.
We thank you for your understanding and hope that your order brings you complete satisfaction.
Best regards,
Laura, Immersive Display team
C
Clyde J.
Rating: 3 out of 5
following a purchase from 11/06/2025
Responsive staff by phone and email, order tracking is also very good. Very unfortunate, the order, over 2000 euros, arrived incomplete.
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Response from Immersive Display
Thank you for your feedback Clyde. Indeed, an error slipped into the shipment, but as you pointed out, we were responsive and immediately resent the missing product.
F
Francesco B.
Rating: 3 out of 5
following a purchase from 28/01/2025
Fast shipping and perfect service but the item (HTC Vive 3 in 1 Replacement Cable) is not as expected: the three cable to one connection is much larger than it looks in the picture, and unfortunately does not work for my application.
Response from Immersive Display
Thank you Francesco for your review of our company. However the photo is contractual : the cable received is the one in the picture ☺️
J
Jean-Michel C.
Rating: 3 out of 5
following a purchase from 01/10/2022
Order received in 5 days correct time, at the level of products the rubber protection to put on the helmet HP G2 is perfect and well washable on the other hand I bought the product anti bué but it does not work for me, namely that I wear glasses and on the glasses the fog is unfortunately always there is a pity I counted much on it.
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Fabian R.
Rating: 3 out of 5
following a purchase from 26/09/2021
My order was there in the specified time
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Carsten U.
Rating: 3 out of 5
Everything is great as far as the products are concerned. However, I still had to pay about 25€ when receiving the package for an order value of about 65€.
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Response from Immersive Display
Vous êtes basé en Suisse (hors Union européenne) et nous expédions depuis la France, votre commande a été payée hors taxes, il est donc normal que des droits de douane s'appliquent dans votre pays.
Nathan / Directeur des ventes
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Pascal G.
Rating: 3 out of 5
following a purchase from 09/06/2021
Fast delivery. Products conform.
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daniel V.
Rating: 3 out of 5
following a purchase from 29/04/2021
Fast delivery, very good product (cover reverb G2), would have deserved a rounded finish (total) rather than open and pointed, which, personally, stings my nose, hence my 3/5, otherwise it would have been 5/5.
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Ruben R.
Rating: 3 out of 5
the package arrived on the estimated delivery schedule and everything was ok but the driver did not ask for the pick-up code. everything turned out ok but thats somewhat unsafe
Response from Immersive Display
Thank you Ruben for the feedback. Pick-up code is still a new system for some carriers and very few drivers are using it as it is a nightmare to manage and ask to customers.
M
Michel H.
Rating: 3 out of 5
Despite the relatively high price for the purchase of a used HP Reverb g2 headset, Immersive Display did not want me to benefit from the free shipping (colissimo), which it offered for the withdrawal of a package. in a collection point, and yet the difference was only one Euro! Really petty !!!!!
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Response from Immersive Display
Thank you for your feedback, Delivery is a point that no e-merchant can neglect, we try to offer you at least free delivery on the method [point relais] which is the most economical for all.
Please know that we take into account all returns and try to create consistent price/delivery offers. See you soon 👾
P
PATRICK THONG P.
Rating: 3 out of 5
Delay due to colissimo
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Response from Immersive Display
You were delivered on time on April 9 😉, our site showed you a delivery date between April 8 and 12, so no delay 🙄.
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Darren L.
Rating: 3 out of 5
Fast delivery, package arrived heavily damaged but goods were intact.
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Response from Immersive Display
Merde ! Malgré les précautions prises, les transporteurs peuvent ne pas être très prudents 😪.
Merci pour votre retour, il est très important pour nous !
F
Florian A.
Rating: 3 out of 5
IT IS comfortable, but lets light go into the headset from down direction
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Charles L.
Rating: 3 out of 5
Product as described but they did not meet their delivery deadlines. Normally for any order placed before 3:15 pm with the product in stock, the package leaves the same day. It leaves 2 days later. So the package arrived 1 week after the order for a 48/72h delivery.
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Response from Immersive Display
Thank you for your opinion, concerning the delivery, when you placed your order, the delivery date indicated an estimated delivery between August 16 and 18, you were delivered on August 16 so the deadlines are respected. Our transparency is total at this level.
L
Leo W.
Rating: 3 out of 5
The processing and shipping were good. Unfortunately, the product does not completely enclose the VR headset. so the light penetrates.
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