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L
Rating: 3 out of 5
Too long delay
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Customer reviews of Indors
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 3 523 published reviews
Summary of reviews
The online store Indors stands out for its consistent product quality, with numerous customers noting that items arrive exactly as described and in pristine condition. The packaging is frequently praised for being secure and well-prepared, ensuring products are protected during shipping. Delivery times are generally reliable, with many customers receiving their orders on schedule or even ahead of estimate dates. Customer service is highlighted as a key strength, characterized by responsiveness and professionalism, where inquiries are addressed quickly and effectively.
Reviews 1 and 3 stars
Reset filtersF
Rating: 1 out of 5
The can arrived punctured, the package repackaged.. the transport costs more than the product itself
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J
Rating: 1 out of 5
Very dissatisfied with the sold material. Pump that leaks everywhere and required a complete overhaul of the sealing. We buy Italian thinking we are betting on quality (especially given the price), but in the end, I would have been better off investing in a Chinese product, at least tested before shipping... Very bad experience, I strongly advise against it.
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S
Rating: 3 out of 5
The vacuum cleaner works well, but I found a defect inside the suction tube; the steam tube is also present, which blocks the material being sucked inside the tube.
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G
Rating: 3 out of 5
Not optimal shutdown without a cooling cycle for the resistors. Everything else is good
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E
Rating: 3 out of 5
Pramac PMi2500 - Inverter Generator 2.3 kW: functioning product and arrived on time, but declared is 67db, but then arrives with the label 96db!!! And there are all!!! Big flaw, for a product that seemed impeccable.
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K
Rating: 3 out of 5
Decent product, good workmanship, slow delivery.
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M
Rating: 3 out of 5
The item arrived on the expected day and well packaged, too bad they forgot to add the complimentary accessories, as advertised at the time of purchase.
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Response from Indors
Dear Marco,
Thank you for your feedback and we are glad that the item arrived on time and in good condition. We sincerely apologize for the lack of the complimentary accessories, it was an oversight by the colleagues working in the warehouse department. This is not our standard and we are working to ensure that similar inconveniences do not happen again. Thank you also for your email report which allowed us to immediately send you the missing gifts with a second shipment.
Best regards,
The Indors team
Thank you for your feedback and we are glad that the item arrived on time and in good condition. We sincerely apologize for the lack of the complimentary accessories, it was an oversight by the colleagues working in the warehouse department. This is not our standard and we are working to ensure that similar inconveniences do not happen again. Thank you also for your email report which allowed us to immediately send you the missing gifts with a second shipment.
Best regards,
The Indors team
N
Rating: 3 out of 5
Delivery time announced not respected.
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S
Rating: 3 out of 5
the treated product is valid advice to call to foresee reliable timing.
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C
Rating: 1 out of 5
not delivered
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M
Rating: 3 out of 5
Tested with a bit of water, it should be okay even though I haven't seen the 9 meters of jet.
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Š
Rating: 3 out of 5
no invoice yet, please send it for AW COOL, thank you
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J
Rating: 3 out of 5
I received my order about in the promised time and I got advice to the use of the machine timely but they became a malfunction shortly (after couple times of use, under 2 weeks of getting the machine) and again, good service, since they promised to send part that was not working (I got second degree burn marks) BUT it has been already 6 days and they haven't sent it. I need to use the machine daily so this is not acceptable.
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A
Rating: 1 out of 5
Article (vacuum cleaner) that does not match the description, an important element is missing. The site refused to take back the item from me, despite the misleading advertisement. Moreover, the item sold is of poor quality. Very dissatisfied with my purchase and very bad customer service.
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C
Rating: 1 out of 5
After the purchase, I requested assistance because it was not working and I did not receive a response.
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Response from Indors
We responded to the customer, but unfortunately, they did not reply. Only a few weeks later, they contacted us by phone, and we clarified the situation. We provided assistance and repaired the customer's product within 5 working days under warranty. Sometimes a phone call is all it takes if there are no responses; we usually provide updates within 24 hours.
M
Rating: 1 out of 5
assistance by phone and email for the person managing France, I would give 5 stars for the delivery time announced at the purchase, 1 month, received after 2 months and delivery problems, package not tracked, stuck with the carrier, no calls from them, forced to take steps to find my package, I would give 1 star if I could give 0, the commercial gesture for the inconvenience is ridiculous considering I paid for express shipping at 250 euros which took a week.
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M
Rating: 1 out of 5
Package probably arrived to the courier on time, but not to our company. It was scheduled for delivery on December 20, but was not delivered. We had an event scheduled for December 21. Even making a last-minute hold at Bartolini's on the evening of Dec. 20, there was nothing to be done. We had to make other arrangements, with no small amount of difficulty. I still picked up the package because I am good, and because we may need it in the future. For this order I could only pick it up on December 27. Surely the product will be highly efficient, but better evaluate couriers, deliveries and shipping dates. Because the event we managed to save it in extremis, otherwise we would have had to cancel it resulting in heavy financial damage
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Response from Indors
Dear customer, we thank you for sharing your experience, although we are very sorry to read about the issue you encountered with the delivery of your order. We fully understand the inconvenience caused by the delay, especially in light of an important event, and we sincerely apologize for the difficulties that arose from it.
We have verified that the shipment left on time, but unfortunately, there were delays beyond our control, likely related to the overload of couriers during the holiday season. We are already carefully evaluating the service of our logistics partners to prevent similar situations from occurring in the future.
We thank you for still deciding to pick up the package and for the trust you have shown in our product. We remain at your disposal for any needs and hope to demonstrate to you on a future occasion the quality not only of our items but also of our service.
We have verified that the shipment left on time, but unfortunately, there were delays beyond our control, likely related to the overload of couriers during the holiday season. We are already carefully evaluating the service of our logistics partners to prevent similar situations from occurring in the future.
We thank you for still deciding to pick up the package and for the trust you have shown in our product. We remain at your disposal for any needs and hope to demonstrate to you on a future occasion the quality not only of our items but also of our service.
G
Rating: 3 out of 5
Indors recommends accepting with reservation reporting the reason but the courier refused to let me report that the box was partially damaged : he told me that he would take the package back if I reported that kind of report because in his opinion the damage to the box was only caused by the plastic strips. The package has not been opened yet so I need to check the condition of the contents.
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Response from Indors
Thank you for contacting us and for sharing your experience.
We are sorry for what happened at the time of delivery: the behavior of the courier that prevented you from signing with reservation is not in accordance with proper procedures. It is your full right to report any visible anomalies on the package, and we are sorry to learn that this was denied to you.
In cases like this, it is always preferable to refuse the package, in order to protect yourself from possible damages that are not visible on the outside. We confirm that signing with reservation is only valid if accompanied by a specific reason, and unfortunately, without this indication, it is not possible to open complaint procedures in case of damages.
We invite you, as soon as possible, to check the condition of the contents and to report any problems to us: we are available to assist you.
In the meantime, we are reporting the incident to the courier service to draw attention to the importance of adhering to delivery procedures.
Thank you again for your report, and we remain at your disposal for any needs.
We are sorry for what happened at the time of delivery: the behavior of the courier that prevented you from signing with reservation is not in accordance with proper procedures. It is your full right to report any visible anomalies on the package, and we are sorry to learn that this was denied to you.
In cases like this, it is always preferable to refuse the package, in order to protect yourself from possible damages that are not visible on the outside. We confirm that signing with reservation is only valid if accompanied by a specific reason, and unfortunately, without this indication, it is not possible to open complaint procedures in case of damages.
We invite you, as soon as possible, to check the condition of the contents and to report any problems to us: we are available to assist you.
In the meantime, we are reporting the incident to the courier service to draw attention to the importance of adhering to delivery procedures.
Thank you again for your report, and we remain at your disposal for any needs.
D
Rating: 1 out of 5
Table received but not yet used. I think the finish is very poor. Very ugly welding, rust spots on the frame and the coat hanger is also bent. I hope I won't be on it when I use it. The packaging was fine.
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J
Rating: 3 out of 5
Happy with quality of service but lack of communication from company was disappointing. Contacted them on multiple occasions but received no reply. Luckily goods arrived.
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M
Rating: 3 out of 5
La photo du produit affichait une centrale vapeur avec janette. Le produit que m'ai arrivé ne l'a pas du tout
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Response from Indors
Hello Maria, thank you for your review of Indors. We're sorry that the product you received does not match the photo shown. Could you please contact us directly so that we can resolve the problem? We are here to help you. Thank you again for your confidence in Indors. Have a nice day.
R
Rating: 3 out of 5
delivery very fast perfect .karcher finishing to be revised , not practical fillings go is detergent , nothing foreseen for product anticalcaire when water is very calcareous . not comparable with the mark karcher , one will see in the years
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A
Rating: 3 out of 5
Compressor compliant, please allow 1.5 months for delivery to France.
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P
Rating: 3 out of 5
After sending you an e-mail to have my invoice sent to me, I still haven't received anything. To date. I'm a little disappointed. I hope it will be resolved soon. Thanks in advance.
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Response from Indors
Monsieur Bonjour,
We have not received any request from you for an invoice.
In response to your request, I would like to point out that you have purchased as a private individual, and I am therefore enclosing proof of your purchase, including VAT, in accordance with Italian tax regulations.
Should you require any further information, please do not hesitate to contact me.
Kathy Rizzotti / Indors
We have not received any request from you for an invoice.
In response to your request, I would like to point out that you have purchased as a private individual, and I am therefore enclosing proof of your purchase, including VAT, in accordance with Italian tax regulations.
Should you require any further information, please do not hesitate to contact me.
Kathy Rizzotti / Indors
D
Rating: 3 out of 5
I recommend
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A
Rating: 3 out of 5
Well-stocked company with qualified staff
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D
Rating: 3 out of 5
The order was quick
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K
Rating: 3 out of 5
some items arrived damaged. not very satisfactory
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F
Rating: 1 out of 5
THE SUPPLY ORDER PERFECT nothing to complain about, on the other hand, the delivery time was appalling, 3/4 weeks of waiting.
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C
Rating: 3 out of 5
A few problems with the unit, difficulty in plugging in...trigger jamming...some marks on the unit, recycled ???
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K
Rating: 3 out of 5
After the payment was processed, we haven’t recieved any updates for a week, that could have been better, otherwise it was good
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B
Rating: 3 out of 5
I have not had a chance to open the wrapper yet, so I cannot judge the product. Relative to the rest, the package arrived considerably later than the stated time, however I must acknowledge the seller's willingness to possibly cancel the sale due to delay.
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A
Rating: 3 out of 5
All perfect
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P
Rating: 1 out of 5
Hello the order was not delivered to the right place the color of the product is not the right one very disappointed for my first order.
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D
Rating: 3 out of 5
Immediate shipping, good item
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