Customer reviews of Indors

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 3 522 published reviews
5 3 108 88% 4 367 10% 3 26 1% 2 11 0% 1 10 0%

Summary of reviews

The online store Indors stands out for its consistent product quality, with numerous customers noting that items arrive exactly as described and in pristine condition. The packaging is frequently praised for being secure and well-prepared, ensuring products are protected during shipping. Delivery times are generally reliable, with many customers receiving their orders on schedule or even ahead of estimate dates. Customer service is highlighted as a key strength, characterized by responsiveness and professionalism, where inquiries are addressed quickly and effectively.

2 star reviews

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Roberto G.
Rating: 2 out of 5
following a purchase from 23/12/2025
Long delivery time and zero after-sales assistance. Of the three questions I asked them via email, Francesco Inciso responded negatively to one and completely ignored the other two. He didn't even reply to whether there is a service center in my region after the machine I purchased costs more than €1,000.00.
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salvatore M.
Rating: 2 out of 5
following a purchase from 06/09/2025
I ordered the one with 4 steps on the site and I received the one with 3.
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Luigi D.
Rating: 2 out of 5
following a purchase from 06/07/2025
acceptable, packaging intact but an accessory was broken
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Pierre M.
Rating: 2 out of 5
following a purchase from 09/02/2025
The product seems to work correctly, but the delivery via BRT was a nightmare. A week of battling with missed appointments and changes in schedules from one hour to another, and in the end, I had to pick it up at the BRT depot 30 km from home! The scheduled delivery on February 12 or 13 was picked up on the 20th!
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Response from Indors
Thank you for your feedback, and we are happy to know that the product is working correctly.
However, we are truly sorry for the negative experience you had with the delivery. We fully understand the inconvenience caused by missed appointments and continuous schedule changes, especially considering the distance you had to travel for the pickup.

We have already initiated internal evaluations with our logistics partners, including BRT, to seek more reliable solutions and improve the quality of the delivery service. Situations like yours are unacceptable, and we are committed to doing everything possible to avoid them in the future.
We hope to offer you a smoother and more satisfying experience in your next purchase.
We remain at your disposal for any needs.
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Thomas A.
Rating: 2 out of 5
following a purchase from 03/11/2024
Delivery time of one and a half months to receive my HP cleaner...
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Magalie L.
Rating: 2 out of 5
following a purchase from 18/11/2024
I received my parcel but inside the box was damaged. I sent photos immediately as the carrier had left. I'm waiting for INDORS to make a gesture so that I can be compensated.
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IME R.
Rating: 2 out of 5
following a purchase from 12/11/2024
I'm still waiting for the bill!
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Drazen P.
Rating: 2 out of 5
following a purchase from 26/09/2024
Hi. I didn't recieve the Invoice, only package with steam iron with any document.
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Alain L.
Rating: 2 out of 5
following a purchase from 05/05/2024
Too bad because sent an email but no answer
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FRANCIS T.
Rating: 2 out of 5
following a purchase from 02/08/2023
Hello, The sealant pouch ordered is not the one that was delivered, reported on the Leroy Merlin site but no response. Sincerely THUREAU FRANCIS
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Mihaela D.
Rating: 2 out of 5
following a purchase from 28/03/2023
It take 6 weeks to recive my order.
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