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P
Rating: 4 out of 5
Great material, fast shipping
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Customer reviews of Indors
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 3 523 published reviews
Summary of reviews
The online store Indors stands out for its consistent product quality, with numerous customers noting that items arrive exactly as described and in pristine condition. The packaging is frequently praised for being secure and well-prepared, ensuring products are protected during shipping. Delivery times are generally reliable, with many customers receiving their orders on schedule or even ahead of estimate dates. Customer service is highlighted as a key strength, characterized by responsiveness and professionalism, where inquiries are addressed quickly and effectively.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Quality items and compliant with descriptions. Good customer service.
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A
Rating: 4 out of 5
very fast shipping, too bad the manual is only in ITALIAN/ENGLISH
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T
Rating: 4 out of 5
Product is good, yet delivery took close to 3 weeks.
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E
Rating: 4 out of 5
Material conforms to the description, excellent quality. Fast shipping but at a high cost.
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A
Rating: 4 out of 5
Everything is in order, timelines respected
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T
Rating: 4 out of 5
Everything as expected
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E
Rating: 4 out of 5
the 3/4 hole nozzles are round and do not have a good grip for screwing them in, if they were square on both sides they would screw in better....other than that, OK!
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A
Rating: 4 out of 5
Punctual and serious
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F
Rating: 4 out of 5
Item as described. Package intact and timely delivery. Waiting to assemble the pump to check functionality. I recommend the seller
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S
Rating: 4 out of 5
Fast, precise, and honest. One star is missing due to the unavailability of the fleece not indicated at the time of purchase.
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C
Rating: 4 out of 5
Correct description of the item, very fast shipping.
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P
Rating: 2 out of 5
The product seems to work correctly, but the delivery via BRT was a nightmare. A week of battling with missed appointments and changes in schedules from one hour to another, and in the end, I had to pick it up at the BRT depot 30 km from home! The scheduled delivery on February 12 or 13 was picked up on the 20th!
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Response from Indors
Thank you for your feedback, and we are happy to know that the product is working correctly.
However, we are truly sorry for the negative experience you had with the delivery. We fully understand the inconvenience caused by missed appointments and continuous schedule changes, especially considering the distance you had to travel for the pickup.
We have already initiated internal evaluations with our logistics partners, including BRT, to seek more reliable solutions and improve the quality of the delivery service. Situations like yours are unacceptable, and we are committed to doing everything possible to avoid them in the future.
We hope to offer you a smoother and more satisfying experience in your next purchase.
We remain at your disposal for any needs.
However, we are truly sorry for the negative experience you had with the delivery. We fully understand the inconvenience caused by missed appointments and continuous schedule changes, especially considering the distance you had to travel for the pickup.
We have already initiated internal evaluations with our logistics partners, including BRT, to seek more reliable solutions and improve the quality of the delivery service. Situations like yours are unacceptable, and we are committed to doing everything possible to avoid them in the future.
We hope to offer you a smoother and more satisfying experience in your next purchase.
We remain at your disposal for any needs.
M
Rating: 4 out of 5
The delivery was made quickly, excellent packaging, I am very satisfied with my purchase
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B
Rating: 4 out of 5
Good, both for the supplier and for the shipping.
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D
Rating: 4 out of 5
Delivery was a few days late, and without explanations unless requested (which were almost immediate), overall a more than good shopping experience. Recommended.
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M
Rating: 4 out of 5
First time I purchase on this site and the experience has been good even though there were delays in delivery due to the supplier. The customer service was still accurate and timely. Excellent product purchased.
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A
Rating: 4 out of 5
Fast and original material
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A
Rating: 4 out of 5
Dehumidifier that is well made and works well, perhaps lacks the ability to see the water level in the drip tray from the outside
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S
Rating: 4 out of 5
Does the job
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J
Rating: 4 out of 5
Good balance between quality and price
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A
Rating: 4 out of 5
Excellent purchase. I purchased a microprobe pipe stripper. The part ordered matched what was requested and I solved the problem. I do not rate 5 stars because of the long delivery time.
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G
Rating: 3 out of 5
Indors recommends accepting with reservation reporting the reason but the courier refused to let me report that the box was partially damaged : he told me that he would take the package back if I reported that kind of report because in his opinion the damage to the box was only caused by the plastic strips. The package has not been opened yet so I need to check the condition of the contents.
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Response from Indors
Thank you for contacting us and for sharing your experience.
We are sorry for what happened at the time of delivery: the behavior of the courier that prevented you from signing with reservation is not in accordance with proper procedures. It is your full right to report any visible anomalies on the package, and we are sorry to learn that this was denied to you.
In cases like this, it is always preferable to refuse the package, in order to protect yourself from possible damages that are not visible on the outside. We confirm that signing with reservation is only valid if accompanied by a specific reason, and unfortunately, without this indication, it is not possible to open complaint procedures in case of damages.
We invite you, as soon as possible, to check the condition of the contents and to report any problems to us: we are available to assist you.
In the meantime, we are reporting the incident to the courier service to draw attention to the importance of adhering to delivery procedures.
Thank you again for your report, and we remain at your disposal for any needs.
We are sorry for what happened at the time of delivery: the behavior of the courier that prevented you from signing with reservation is not in accordance with proper procedures. It is your full right to report any visible anomalies on the package, and we are sorry to learn that this was denied to you.
In cases like this, it is always preferable to refuse the package, in order to protect yourself from possible damages that are not visible on the outside. We confirm that signing with reservation is only valid if accompanied by a specific reason, and unfortunately, without this indication, it is not possible to open complaint procedures in case of damages.
We invite you, as soon as possible, to check the condition of the contents and to report any problems to us: we are available to assist you.
In the meantime, we are reporting the incident to the courier service to draw attention to the importance of adhering to delivery procedures.
Thank you again for your report, and we remain at your disposal for any needs.
C
Rating: 4 out of 5
Meets my expectations
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T
Rating: 2 out of 5
Delivery time of one and a half months to receive my HP cleaner...
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G
Rating: 4 out of 5
Fast shipping great product!!!
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M
Rating: 4 out of 5
apart from the delay on delivery , which can be there , otherwise everything was fine , on the product ordered there were no negative surprises all ok
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A
Rating: 4 out of 5
very fast delivery. The unbalanced package, was overlaid with other heavy material and fortunately the goods received, inside was in order, but the package was damaged (cardboard torn in at least three / four places). the BRT courier (of absolute quality) must have entrusted the final delivery to a VERY DISCONTINUED master who, among other things did not intend to report the reservation and the obvious damage on the bill. available photos.
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R
Rating: 4 out of 5
Thoughtful and efficient seller. Economically competitive.
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M
Rating: 4 out of 5
Late delivery on time but super helpfulness and courtesy from office workers
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N
Rating: 4 out of 5
Material ordered and received promptly, as described.
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G
Rating: 4 out of 5
very well
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A
Rating: 4 out of 5
Satisfied
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C
Rating: 4 out of 5
Great customer service!
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D
Rating: 4 out of 5
Good price Punctual delivery
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C
Rating: 4 out of 5
Just received, delivery time, and good product.
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A
Rating: 4 out of 5
The goods arrived a little late
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M
Rating: 2 out of 5
I received my parcel but inside the box was damaged. I sent photos immediately as the carrier had left. I'm waiting for INDORS to make a gesture so that I can be compensated.
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M
Rating: 4 out of 5
Product intact and matches the order. Delivery to be reviewed (I went to the carrier's location to pick it up) as my address was found to be non-existent!
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I
Rating: 2 out of 5
I'm still waiting for the bill!
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