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A
Rating: 1 out of 5
Ordered cold steel burnisher "black", received the product quite quickly, but in "brown". Mails made to customer service two weeks ago, no reply to date!?
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Customer reviews of Intercash.Pro
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 5 110 published reviews
Summary of reviews
Intercash.Pro is recognized for its exceptional product quality, with many customers noting that items consistently meet or exceed expectations. The delivery process is frequently highlighted as impressively fast, with numerous reviews mentioning orders arriving sooner than anticipated and packages being well-prepared to avoid damage during transit.
Reviews 1, 2 and 3 stars
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Rating: 2 out of 5
Order received but not complete! The after-sales service doesn't give a clear answer to the questions asked, was supposed to send me the missing part but changed its mind without telling me. If I don't follow up or call, I get no answer.
And now I'm being held hostage with a so-called postal survey that's going to last... As far as I'm concerned, the contract's been fulfilled, I've paid! On the company's side, no, I don't have my full order!
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And now I'm being held hostage with a so-called postal survey that's going to last... As far as I'm concerned, the contract's been fulfilled, I've paid! On the company's side, no, I don't have my full order!
Response from Intercash.Pro
Hello, Your parcel was weighed twice at 3 kg in the post office sorting centers. A first time when we dropped it off and a 2nd time in the last sorting center before distribution. When we run the simulation again with the products, we get a weight of 2.82 kg (without box/packing/accessories). According to the photos you sent us, there is no visible breakage on the carton. We await the results of the postal investigation. Sincerely
A
Rating: 3 out of 5
Slow shipping
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Response from Intercash.Pro
Hello, Thank you for your feedback. Your order of April 14 at 21h49 was prepared and shipped the next day, Friday 15. I sincerely regret that you did not receive it until April 22nd. Sincerely
A
Rating: 3 out of 5
Shipping forgotten forced to call back but products very good thank you
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Rating: 3 out of 5
The company does its best, and is not responsible for cracked corks or long delivery times......but it does damage to the overall image! A GOOD mention to Sales Manager Jean-François YVARS for his friendliness and efforts.
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Rating: 2 out of 5
Out of 3 products in my order, one arrived almost empty following a leak from a sprayer which was repaired with tape. I asked the company for compensation a week ago but still no reply. Thank you
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Rating: 3 out of 5
wrong product description so you think you are buying a box of 15 and you have 1 sanding disc, but when you click on more information you are shown a box of 15. I'm very disappointed and don't think I'll be coming back to this site.
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Rating: 1 out of 5
Ordered bulbs out of order
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Rating: 3 out of 5
Fast delivery . However, one of my products is missing a cap so half of it ended up in the box.
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Rating: 2 out of 5
Great discounts, but a big delivery problem for me. Order placed on Sunday evening for Chrono Relais delivery (in France) at 8€. Delivery only on Monday of the following week. A 1 week wait. I needed the product quickly for a special service, so I had to go without. No reply to my complaint email and the phone went to voicemail (full). Chronopost passed the buck and told me to contact the seller's site... No information on the problem from the seller to date.
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Response from Intercash.Pro
Hello, Thank you for your feedback. We do our utmost to ensure that the pricing of our products is as attractive as possible for our customers. Regarding your order of Sunday, January 9, it left our premises on Monday, January 10. We'd like to thank Chrono for the 7-day delivery :( For the record, we don't have a telephone answering service. I don't know who you left your message for. Sincerely
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Rating: 3 out of 5
Lack of communication after a delay. Packaging to be reviewed, package received open!!!.
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Rating: 3 out of 5
The product has probably been stored too long and the paste is not homogeneous but liquid/solid.
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Rating: 3 out of 5
Impeccable products, friendly after-sales service, but delivery times too long.
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Rating: 3 out of 5
Unfortunately, between the billing error, forgetting to send the parcel for 7 days and the parcel being delivered damaged in a puddle of water and in the rain outside my home in my absence, I can't judge my experience as positive... I hope this bad experience won't be repeated on my next order...
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Rating: 1 out of 5
Order placed on 29 August 2021 and still not delivered, parcel still with the sender, look for the error, it does not give desire to renew....
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Rating: 2 out of 5
the product is very expensive the same product can be found for less than 10 euros in china ...product 3m...because the product that was delivered to me comes from china marked on it and in china the product 3m is 10a20 times cheaper.
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Response from Intercash.Pro
Hello, First of all, thank you for your order of September 2nd, which left our premises on Friday 3rd and was received on Monday 6th (thanks also to the post office). But I find it hard to understand why you should have bought a product from us 10 times more expensive when you could have had it at a derisory price on a Chinese site. Please do not hesitate to return your product if you have not opened/used it, no problem for the refund and thus enable you to make your purchase at a very good price on your Chinese site. Kind regards.
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Rating: 1 out of 5
This is my 2nd order with Intercash and I still have the same problem. Stock item ordered on July 6th, packing slip created the same day but parcel only shipped on the 19th !!!! As luck would have it, the parcel was dispatched on the first working day after I had contacted customer service, which, as with my first order, went unanswered. But I suppose it will be like my first order, Intercash will be more responsive to respond to my negative review and try to contradict my words. Alas, it is not possible to add a screenshot to my review to prove that there were still shortcomings in the processing of the order.....
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Rating: 1 out of 5
E la prima volta che compro da questo venditore e sono rimasto deluso, ho effettuato l'ordine di domenica e mi hanno subito risposto, il lunedi mi dicono di aver spedito i prodotti e mi mandano il link per il tracciamento, ma questo link per 2 settimane non risultava il codice spedizione, cosi mi sono rivolto a paypal raccontando l'accaduto e loro hanno provveduto al tutto, io ho inviato diverse email e mai avuto risposta, alla fine il pacco mi e arrivato ma non bisogna comportarsi cosi con i clienti che spendono soldi da loro. Io personalmente non ci ritornerei.
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Rating: 1 out of 5
Inter cash is not responsible for the quantity of paint. This paint scratches as soon as you touch it, even after 10 minutes of mixing the paint, you get matt and gloss... I bought some exterior paint. And. Now. Miracle all is well even after 5 days at sea. The special zodiac can is worth. 36 euros for 0.5 liters. The can of special exterior paint. 7 hours .... Search for errors ???????
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Rating: 1 out of 5
When I received my package, it was damaged in shipping and the 3 pieces I ordered were not there. Would you please reply to my e-mail.
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Rating: 1 out of 5
I chose express delivery for which I paid 15e, and received the article 1 week later. I don't mind that a classic delivery takes 1 week, but I don't want to claim that express delivery is available at a high price.
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Rating: 2 out of 5
the stock announced was inaccurate whereas the totality of the order was invoiced. I was delivered in 2 deliveries after having to restart the second delivery several times.
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Rating: 1 out of 5
I never received the product and my complaint is still unanswered.
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Response from Intercash.Pro
Hello, your order dated May 23rd was handed over to the carrier on May 25th. I can see from the delivery tracking that the carrier is trying to contact you, probably to get details of your address or to arrange an appointment to finalize delivery. Please check your emails and do not hesitate to contact me if necessary. Please check your emails and do not hesitate to contact me if necessary. Sincerely JF
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Rating: 2 out of 5
Tip purchased according to site recommendation, on site, not compatible with polisher. No return after solicitation
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Rating: 1 out of 5
From my last order one object was missing i send at least 3 emails and never got any response. I paid for something that never got but no-one told me anything. Pretty bad for such a store
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Response from Intercash.Pro
Hello, I'm sorry there was a missing product in your order, but we immediately shipped the missing product. I apologize for the delay in shipping this part due to the difficulties in shipping to your country. The tracking number is in place on your customer area and the package has arrived in your country. You should receive it shortly.
Sincerely *** Hello, I'm sorry there was a missing product in your order, but we immediately shipped the missing product. I apologize for the delay in shipping this part due to the difficulties in shipping to your country. The tracking number is in place on your customer area and the package has arrived in your country. You should not be long in receiving it. Best Regards
Sincerely *** Hello, I'm sorry there was a missing product in your order, but we immediately shipped the missing product. I apologize for the delay in shipping this part due to the difficulties in shipping to your country. The tracking number is in place on your customer area and the package has arrived in your country. You should not be long in receiving it. Best Regards
A
Rating: 3 out of 5
took a while from your side to give it on courier. Also packaging wasn't very good. Not a small gift for an expensive order...
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Rating: 2 out of 5
I've already called 2x to report the problem, I'll try again on Monday.
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Rating: 3 out of 5
Disappointed, I had to cancel my order because it was out of stock, even though the website said it was available.
I waited several days for nothing before realizing that there was a problem and I had to go through different people at customer service to find out the status of my order because the first one couldn't give me any information and all that to end up with a cancellation. In short, I was disappointed for my first purchase from them.
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I waited several days for nothing before realizing that there was a problem and I had to go through different people at customer service to find out the status of my order because the first one couldn't give me any information and all that to end up with a cancellation. In short, I was disappointed for my first purchase from them.
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Rating: 3 out of 5
Fast shipping disappointed by the quality of the product sold which does not correspond to the photo, and of a mediocre quality.
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Rating: 1 out of 5
En primer lugar antes de hacer el pedido, pregunté con 3 mensajes a los vendedores que tenían un error en el producto marcado, ya que el precio que me cobraban era el tamaño grande pero especificaban el pequeño. Pues no contestaron ningún mensaje de los 3 enviados.
Después se retrasó el pedido en llegar, cosa que puede pasar.
Me veo ROBADO Y ESTAFADO por esta gente que cobra el tamaño grande y te pone el pequeño.
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Después se retrasó el pedido en llegar, cosa que puede pasar.
Me veo ROBADO Y ESTAFADO por esta gente que cobra el tamaño grande y te pone el pequeño.
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Rating: 3 out of 5
Hello, Cans arrived dented, but not leaking.
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Rating: 3 out of 5
one of the 4 stamps arrived damaged, I contacted customer service who didn't even reply.
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Rating: 1 out of 5
In the parcel delivered by the Courier, one of the products ordered was missing, the varnish 3M 50383 Small LIQUIDE ULTRA FIN - blue - 250 ml Ref. 5385 15,41 €. INTERCASH.PRO customer service never replied to my e-mails. I was forced to open a dispute with PayPal.
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Rating: 1 out of 5
hadden het product niet binnen terwijl het op stock stond en 2 dagen ging duren volgens site en heb drie weken moeten . zelf twee maal moeten bellen om te weten wanneer het toekwam
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Rating: 3 out of 5
Difficulty tracking order
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Rating: 1 out of 5
Ad oggi non ho ancora ricevuto il prodotto.
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Rating: 1 out of 5
order on 25/11/2020 still not delivered, and not even left the depot on 7/12/2020 collected since then
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Rating: 2 out of 5
Il pacco non mi è ancora stato consegnato.
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Response from Intercash.Pro
Bonjour, Merci pour votre commande du vendredi 20 novembre. Elle est partie de notre dépôt le lundi 23 novembre. Je vois que la livraison en Italie à eu lieu le 30 novembre. Je suis assez content qu'une livraison à l'international ne prenne que 7 jours. Protégez vous bien. *** Good morning, Thank you for your order on Friday, November 20. It left our warehouse on Monday, November 23. I see that the delivery to Italy was on November 30. I am quite happy that an international delivery takes only 7 days. Protect yourself well
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Rating: 1 out of 5
Order not sent, no response to the email. After 4 calls finally an answer and they tell me that my order is lost other permit, I understand and ask nothing, I am told that the order will be processed in the day and that I will have a gift supposedly useful. All this for a total of 1 month waiting and nothing else in the package that the product ordered. I may be unlucky but I wouldn't recommend intercashpro.
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Rating: 2 out of 5
poor packaging, solvent pot almost punctured
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